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  1. www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/handout.html
    November 01, 2017 - There are three things that I think we try to do but are not clearly defined in our policy that I think … Staff know it is safe to report things honestly.
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.docx
    June 02, 2025 - There are three things that I think we try to do but are not clearly defined in our policy that I think … Staff know it is safe to report things honestly.
  3. www.ahrq.gov/sites/default/files/2024-05/bruzzese3-report.pdf
    January 01, 2024 - FIELD TRIP 3 HEALTHCARE CSI To improve healthcare, we need to understand why bad things happen and … e-patient phenomenon, Joy Robertson, KOLR Springfield, Mo. • Charles Ornstein's coverage from Storify • 10 things
  4. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/2018mosopsdatabasereport-part2.pdf
    April 01, 2018 - When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things.
  5. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_II_508.pdf
    January 01, 2020 - When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things. … When there is a problem in our office, we see if we need to change the way we do things.
  6. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-MOSOPS-Database-Report-Part-II-508.pdf
    January 01, 2022 - /Strongly Agree When there is a problem in our office, we see if we need to change the way we do things … /Strongly Agree When there is a problem in our office, we see if we need to change the way we do things … /Strongly Agree When there is a problem in our office, we see if we need to change the way we do things … /Strongly Agree When there is a problem in our office, we see if we need to change the way we do things … /Strongly Agree When there is a problem in our office, we see if we need to change the way we do things
  7. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-appendix.pdf
    January 01, 2024 - Strongly Agree/Agree When there is a problem in our office, we see if we need to change the way we do things … Strongly Agree/Agree When there is a problem in our office, we see if we need to change the way we do things … Strongly Agree/Agree When there is a problem in our office, we see if we need to change the way we do things … Strongly Agree/Agree When there is a problem in our office, we see if we need to change the way we do things … Strongly Agree/Agree When there is a problem in our office, we see if we need to change the way we do things
  8. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/fac-notes.html
    October 01, 2020 - team members who are not embracing the new process—they may appear suspicious of the new way of doing things … As the staff experiences positive outcomes from new ways of doing things, these interventions will become
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/training-tools-facnotes.docx
    May 01, 2017 - team members who are not embracing the new process—they may appear suspicious of the new way of doing things … As the staff experiences positive outcomes from new ways of doing things, these interventions will become
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pptx
    January 01, 2008 - Participating in a discussion group to give feedback about what their hospital stay was like and tell us things … that went well and things that we could have done better.
  11. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmod1.html
    March 01, 2018 - means they understand that keeping residents safe—and not worrying about who might be to blame when things … He or she will continue until things seem to be where they should be for a sustained period of time.
  12. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/using-health-it-to-support-qi.pdf
    March 01, 2015 - this brought the QI progress to life for clinicians and staff, because these kinds of outcomes are “things … staff buy-in to using health IT for QI] is usually still about whether or not they believe that the things
  13. www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-case5.html
    November 01, 2014 - It's easier to do things with patient flow. … They don't force things on us. They tell us, "These are the tools that we have.
  14. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/102-how-integrate-cusp-approach-guide.docx
    October 01, 2024 - AHRQ Safety Program for MRSA Prevention How To Integrate a CUSP Approach ICU & Non-ICU Slide Title and Commentary Slide Number and Slide How to Integrate a CUSP Approach SAY: Welcome to this presentation about the Comprehensive Unit-based Safety Program, or CUSP. This presentation discusses how to integrate a CUSP…
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/learn-from-defects-slides.pptx
    January 01, 2017 - Presentation: Program Overview Learn From Defects in Care of Mechanically Ventilated Patients AHRQ Safety Program for Mechanically Ventilated Patients AHRQ Pub. No. 16(17)-0018-34-EF January 2017 Learn From Defects ‹#› AHRQ Safety Program for Mechanically Ventilated Patients 1 Learning Objectives After this ses…
  16. www.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module_1-speaker-notes.docx
    September 01, 2015 - AHRQ Safety Program for Reducing CAUTI in Hospitals Preventing CAUTI in the ICU Setting Module 1: Overview SAY: “Preventing CAUTI in the ICU Setting” is a four-module program designed for intensive care unit, or ICU, nurses to gain a sense of confidence and demonstrate competence in catheter-associated urinary tra…
  17. www.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module1-speaker-notes.html
    February 01, 2023 - Module 1: Overview - Facilitator's Notes Preventing CAUTI in the ICU Setting Slide 1. Preventing CAUTI in the ICU Setting Say: "Preventing CAUTI in the ICU Setting" is a four-module program designed for intensive care unit, or ICU, nurses to gain a sense of confidence and demonstrate competence in cathe…
  18. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
    January 01, 2012 - Information to Help Hospitals Get Started Information to Help Hospitals Get Started Guide to Patient and Family Engagement :: 1 How Patient and Family Engagement Benefits Your Hospital Patient and family engagement is an area of increasing importance for hospitals. Not only is engaging patients and families…
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-1.pdf
    January 01, 2015 - The way we do things in this pharmacy reflects a strong focus on patient safety. … When the same mistake keeps happening, we change the way we do things. … We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy … preventing mistakes” 110 NA* 240 110/240=46% Item C9 - positively worded “The way we do things
  20. www.ahrq.gov/sites/default/files/publications/files/match.pdf
    August 01, 2012 - The Joint Commission offers among other things, a Speak Up™ program which features brochures, posters … Speak Up™ Initiatives (http://www.jointcommission.org/topics/patient_safety.aspx) include: ■ Things

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