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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … In the last 6 months, how
often did this provider explain
things in a way that was easy to
understand … During your most recent
visit, did this provider
explain things in a way that
was easy to understand
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teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent
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teamstepps.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - wanted
How Well Clinicians Communicate
Q11 Clinicians listen carefully
Q12 Clinicians explain things … Compare ability to deal with social situations to 1 year ago
Q33 Compare ability to accomplish things
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teamstepps.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate 7% 16% 77% 32,247
Doctor ex plained things … 67% 37,811
How Well the Child's Doctors Communicate 5% 14% 81% 35,986
Child's doctor explained things … 22% 68% 7,589
How Well the Child's Doctors Communicate 4% 15% 82% 7,523
Child's doctor explained things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
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teamstepps.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
February 01, 2023 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - And again, you can see some discussion of both things that went right and things that didn't go so right … We can open things up for questions. … And so, there were a
couple things I'm going to cover. … These are really important things for an office to
hear if they want to improve their care and their … We're going to
move to wrap things up to respect everyone's time.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Departme…
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
December 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5
3
SECTION C: Communications
How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one
unit to another .............
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 09, 2016 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4
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teamstepps.ahrq.gov/talkingquality/explain/support/help-consumers.html
March 01, 2016 - The site uses its “teachable moment” to educate patients about some of the things they and their doctors … a way to open a conversation with a doctor by saying, for example, “I came across this list of five things
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - What are the most important things that you look for in a healthcare provider and the
staff in his or … When you think about the things that are most important to you, how do your provider
and the staff in
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
February 16, 2011 - hard to improve what you can’t measure
we often measure less, rather than more, important things
increased
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - Gregg Meyer
One of the most important things we all do in leadership positions is we not only conform … One of the most important things a leader can do is the follow through, is when the front line does the … to our MRSA rates,” all on a
single graphic, they drove home the message that this has an impact on things
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
December 01, 2022 - office or clinic visit in the last 12 months whose health providers listened carefully,
explained things … for the four CAHPS questions asking about health providers: (1) listening
carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health
providers sometimes or never explained things … or clinic visit in the last 12
months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose
health providers sometimes or never explained things
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Acts like I am making things up. Does not take me seriously.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - Coordination and comprehensiveness of care is one of the key things that the MHQP survey measures in … addition to things like provider and patient communication, knowledge of the patient, access to care … care clinician did not always seem to know the important
information about their medical history or things … of their
operationally-based teams speak to both successes and “ah-ha” moments in terms of why some things
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - If you do not understand, ask your doctor or nurse to explain things more clearly. … Will I need physical or occupational therapy for help with exercises or relearning how to do things?
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - They attempt remarkable things (provocation and optimism)
They talk about justice
They have a shared