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talkingquality.ahrq.gov/evidencenow/projects/heart-health/about/origin.html
March 01, 2021 - This approach focuses on things patients care about, such as pain, symptoms, course of illness, and quality
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talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - “It's my job to explain things clearly. … Their decisions will depend on such things as how much pain they are in, how much activity limitation … There are other things you can do to put patients and their family and friends at ease. … Patients don't all want the same things. … Don't leave out little things.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - By culture, I mean the way we do things here, and
human resources has the power to define many of the … ways people do things in your organization.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - In the
last 6 months, how often did your drug
therapy team explain things in a way that
was easy to … In the last 6 months, did you and your drug
therapy team talk about things you can do
to maintain
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
February 01, 2020 - Employees often are frustrated and angry about the same things that bother patients and members: chaotic … What to Recognize: People can be recognized for many things. … They can't wait to get started, meet new people, see everything, do great things.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - ARE
CARING FOR MORE HIGH-
RISK PATIENTS THAN EVER
BEFORE, SO IT IS EVEN
MORE CRUCIAL THAT WE
DO THINGS … for more high-risk patients than ever before, so it is even
more crucial that we do things right…it’ … Instead, they set a collaborative and helpful
tone: “We want to improve how we do things around here … I
specifically saw all the things that we had worked on. (…)
Anesthesia was already on the unit, we … I SPECIFICALLY SAW ALL
THE THINGS THAT WE HAD
WORKED ON. ”
5
ENGAGING PATIENTS
The L&D unit staff
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - ARE
CARING FOR MORE HIGH-
RISK PATIENTS THAN EVER
BEFORE, SO IT IS EVEN
MORE CRUCIAL THAT WE
DO THINGS … for more high-risk patients than ever before, so it is even
more crucial that we do things right…it’ … Instead, they set a collaborative and helpful
tone: “We want to improve how we do things around here … I
specifically saw all the things that we had worked on. (…)
Anesthesia was already on the unit, we … I SPECIFICALLY SAW ALL
THE THINGS THAT WE HAD
WORKED ON. ”
5
ENGAGING PATIENTS
The L&D unit staff
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - “Just to make sure that I explained things well, can you tell me in your own words what will
happen … “It’s my job to explain things clearly. … There are other things you can do to put patients and their family and friends at ease. … Patients don’t all want the same things. … Don’t leave out little things.
-
talkingquality.ahrq.gov/hai/tools/mvp/modules/vae/overview-off-ventilator-fac-guide.html
February 01, 2017 - Local culture is simply, "The way we do things around here." … Making permanent changes in technical work or the way they do things can only be addressed through changes
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talkingquality.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - PDF, 614 KB)
Care From Dentists and Staff
Q6 How often did your regular dentist explain things
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talkingquality.ahrq.gov/news/blog/ahrqviews/heart-month-tools.html
February 01, 2023 - In healthcare, few things are more regrettable than missed opportunities to help patients heal.
-
talkingquality.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - “What are the most important things to remember about what you just read?”
-
talkingquality.ahrq.gov/news/blog/ahrqviews/hospice-care-ensure-quality.html
December 01, 2022 - Staff remarked that "sometimes things don't fit in a box,” when it comes to conversations that capture
-
talkingquality.ahrq.gov/news/blog/ahrqviews/boost-health-services-research.html
June 01, 2022 - So, these are the things I’m thinking about as the initial rush of my joining AHRQ subsides.
-
talkingquality.ahrq.gov/evidencenow/projects/heart-health/evidence/smoking.html
March 01, 2021 - Substantial clinical evidence shows that quitting smoking is one of the most important things a person
-
talkingquality.ahrq.gov/news/blog/ahrqviews/defining-new-ahrq.html
January 01, 2021 - paving the way for new research that will help health system administrators successfully shift toward things
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/sheridan_screening_overuse.pdf
January 01, 2014 - Understanding and Reducing Overuse of Potentially Harmful Screening Tests
Research Centers for Excellence
in Clinical Preventive Services
Working to get the right services, to the right people, at the right time
Understanding and Reducing Overuse of Potentially Harmful
Screening Tes…
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - During your most recent visit, did this
provider explain things in a way that was
easy to understand
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-ve-supp-item-set-08-2022.docx
January 01, 2022 - Last updated: August 2022
Value and Efficiency in Your Hospital
Think about the way things are done
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Check that you explained things well by using “teach back.”
Don’t say: “Do you understand?”