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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/TeachBackClinicianJobAid-Poster.pdf
October 20, 2016 - Can you
tell me…”
→ “I want to make sure that I explained things clearly.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/TeachBack-QuickGuide-card.pdf
October 19, 2016 - Can you tell me…”
• “I want to make sure that I explained things
clearly.
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preventiveservices.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
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preventiveservices.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report
You could learn many things … Retirees also tend to have the time to read things carefully, so they may be more receptive to thorough
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preventiveservices.ahrq.gov/healthsystemsresearch/hspc-research-study/research-gaps.html
June 01, 2020 - This participant argued that “most of things we’re studying . . . are context-dependent; we actually … the research is really growing out of the questions that arise at the actual care delivery side of things … that may have to do more with prioritizing and integrating and personalizing—hmm, where [are those things … Is primary care doing [those things]? … Patients and families can understand challenges and why things can’t be implemented or aren’t a good
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-participant-worksheet.pdf
February 14, 2024 - Where did things start to go “less well”?
-
preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
August 01, 2017 - Speaking up if you are concerned about anything is one of the things you can do to stay safe. … These instructions may include things like a medication schedule, things to avoid (such as certain activities
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preventiveservices.ahrq.gov/workingforquality/events/webinar-using-payment-to-improve-health-and-health-care-quality.html
November 01, 2016 - We're all measuring the same basic things, but we're doing them with slightly different measures. … And that is one of the things that we first heard when we started going into states was, "Well, sure, … You make more money if you do more things. … We all understand there's still many, many important things, especially outcomes, for which we do not … Dana, I'm going to shift things a little bit and share one of the first questions that came in for you
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preventiveservices.ahrq.gov/workingforquality/events/webinar-best-practices-to-improve-community-health.html
November 01, 2016 - But we're doing a couple of different things to address that aside from the data. … I think there are a lot of things are happening at the local level. … Some of these things even I have seen. … But they also did that next step, which is providing things like housing or job training and placement … To the extent that providers are able to learn about these things from their patients, those are all
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preventiveservices.ahrq.gov/talkingquality/explain/support/help-consumers.html
March 01, 2016 - The site uses its “teachable moment” to educate patients about some of the things they and their doctors … a way to open a conversation with a doctor by saying, for example, “I came across this list of five things
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
February 08, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation
AHRQ’s Surveys on Patient Safety Culture®
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agenc…
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-bullet-points.pdf
June 28, 2023 - Where did
things start to go “less well”?
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
December 01, 2022 - office or clinic visit in the last 12 months whose health providers listened carefully,
explained things … for the four CAHPS questions asking about health providers: (1) listening
carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health
providers sometimes or never explained things … or clinic visit in the last 12
months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose
health providers sometimes or never explained things
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-worksheet.pdf
February 14, 2024 - Where did things
start to go “less well”?
2.
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
December 01, 2023 - office or clinic visit in the last 12 months whose health providers listened carefully,
explained things … for the four CAHPS questions asking about health providers: (1) listening
carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health
providers sometimes or never explained things … or clinic visit in the last 12
months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose
health providers sometimes or never explained things
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-3-situation-monitoring-participant-worksheet.pdf
June 28, 2023 - Where did things start to go “less well”?
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
May 24, 2013 - timely and complete information about
your care
• Ask about and listen to your concerns
• Explain things
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-3-situation-monitoring-facilitator-worksheet.pdf
June 28, 2023 - Where did things
start to go “less well”?
2.
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
February 10, 2011 - you timely and complete information about your care
Ask about and listen to your concerns
Explain things