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  1. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
    January 01, 2011 - care organizations and we try to post things that would be interesting to our followers. … We try not to post things every day if they’re not relevant. … So sometimes when there’s a lot of things going on in the news, we might post eight or ten things during … to put them out there, so maybe we’ll only post one or two things a day. … There’s so much going on and things are so complex.
  2. preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
    April 01, 2013 - And some of them are things that we would consider good, and some of them are things that we would consider … It’s slowing things down. … And then things seemed to stabilize. … And I think those are important things.” … I think that’s one of the things, that when we see somebody that’s upset, one of the things we want to
  3. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-codebook-baseline.pdf
    January 01, 2014 - ... 5 AR3 FOA Required People in our practice actively seek new ways to improve how we do things … ...... 4  Strongly agree ........................ 5 AR8 FOA Required It is hard to get things … ........... 5 AR14 FOA Required Leadership in this practice creates an environment where things … can be accomplished: Off We regularly take time to reflect on how we do things: Off Most people in … this practice are willing to change how they do things in response to feedback from others: Off I can
  4. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/user-centered-quality-reports-mcgee-20120301-transcript.pdf
    March 21, 2012 - But realistically, when people have trouble figuring things out, they seek meaning of their own and … So lots of things can go wrong and that’s why I think it's so hard to stay user-centered. … If they stop and think, then things can go wrong. … You also are able to learn things and use them in all of your subsequent projects. It just builds. … It's much easier if you can discuss that and point at the screen and show people things.
  5. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
    May 24, 2013 - and complete information about your care • Ask about and listen to your concerns • Explain things … Repeat back what they say in your own words to make sure they explained things well.
  6. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-study-elements.docx
    April 13, 2017 - Quality Improvement Study Framework Element Definition Things To Keep in Mind The Purpose Define … Quality Improvement Study Framework 2 Element Definition Things To Keep in Mind Data Analysis … Appendix K – Quality Improvement Study Framework Study Elements Element Definition Things … Element Definition Things To Keep in Mind Conclusions Describe whether or not the goal was reached
  7. preventiveservices.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
    November 01, 2016 - HHS Delivery System Reform Goals [Slide 6] Nancy Wilson:  So one of the things that's new on the … These are the things that we want to focus on, and they're not going to disappear unless we all begin … Another area that we've seen a lot of improvement is things related to person centered care. … These are the things also that we're seeing improvements from the disparities perspective. … and minds on things we actually can make significant improvement.
  8. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
    February 10, 2011 - timely and complete information about your care 0TAsk0T about and listen to your concerns 0TExplain0T things … doctors and nurses tell you.0T Repeat back what they say in your own words to make sure they explained things
  9. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/bepreparedpt_famguide.pdf
    November 29, 2017 - The Patient Note Sheet gives you a place to write things down to help you remember important information … Before your appointment: Use the Patient Prep Card to write down the most important things you want to … By completing the Patient Prep Card and writing things down, you remind yourself of important information
  10. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
    April 13, 2017 - “The checklist is a great way of standardizing things to make sure you do things the same way for each
  11. preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool5.html
    February 01, 2024 - of Internet Resources Overview It is important to confirm that you have explained things … example, you could say,  "We've gone over a lot of information, and I want to make sure I explained things … So tell me, what do you think are the three most important things to know about diabetes?" … "I want to make sure I've done my job well and explained things clearly. … If teach-back uncovers a misunderstanding, explain things using a different approach, and ask patients
  12. preventiveservices.ahrq.gov/sops/international/medical-office/translators.html
    January 01, 2010 - 12 months, Not in the past 12 months, Does Not Apply or Don't Know) The following items describe things … In your best estimate, how often did the following things happen in your medical office OVER THE PAST … ( Note: This question asks about things that happened in the past—should use past tense, not present … (negatively worded) ( More about this item: Staff are asked to do things they should not be doing because … When there is a problem in our office, we see if we need to change the way we do things. F5.
  13. preventiveservices.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
    September 01, 2015 - There are many things you can do to remind yourself to take a pill at the same time each and every day … For instance, your clinician might want you to be careful about the things you eat or drink that are … taking a blood thinner doesn't mean that you have to drastically alter your daily life or stop doing the things … We've explained why your doctor may have prescribed it, and we've shared a number of things to keep in … By doing these things, you are sure to have success in integrating your blood thinner therapy into your
  14. preventiveservices.ahrq.gov/workingforquality/events/webinar-using-measurement-for-quality-improvement.html
    November 01, 2016 - And that these things can roll up and roll down. … And we can think about how these things provide a snapshot of performance at the various levels that … We started with the things that were a high priority—things like demographics, blood pressure, etc. … You'll find links to most of these things based on the USHIK Web site. … But the point is, that I think that's what you want, is to make things better and less complex.
  15. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english-2023.docx
    January 01, 2023 - March 2023 Medical Office Survey on Patient Safety SURVEY INSTRUCTIONS Think about the way things … SECTION A: List of Patient Safety and Quality Issues The following items describe things that can … In your best estimate, how often did the following things happen in your medical office OVER THE PAST … SECTION A: List of Patient Safety and Quality Issues (continued) How often did the following things … When there is a problem in our office, we see if we need to change the way we do things 1 2 3
  16. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
    April 21, 2014 - Before I jump into a review of the tool itself, there are just a couple things I'd like you to keep in … Specifically, what are the things that might go wrong if we omit the debrief or we're not consistent … Now, a couple of things to point out on here. … Then, when you start thinking about what you want to actually tackle, try to focus on things that you … Let your staff know along the way how things are working out.
  17. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-g.docx
    September 01, 2016 - Here are some helpful things to remember: · Have a one-on-one conversation with every person in your … Things to think about when creating your video: · Consider creating a “how to use the checklist” video
  18. preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
    April 01, 2013 - The things we need to do are radically different because, of course, those particular infections are … But quite often, they get at issues that are absolutely crucial to allowing those things to happen. … So in spite of our best efforts, there will always be some bad things happening, but we use the CUSP … Those are the things you want to brainstorm and just identify. … And those things are going to be available, as I said.
  19. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - And for this first segment I'm pleased to turn things over now to Steven Martino. … And for this segment I'm delighted to turn things over now to Rachel Grob. … And so in the round two elicitations we built those two things in. … about, or the phone would be easier to say negative things about. … We have to wrap things up.
  20. preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
    May 01, 2017 - Before I jump into a review of the tool itself, there are just a couple things I'd like you to keep in … Specifically, what are the things that might go wrong if we omit the debrief or we're not consistent … Now, a couple of things to point out on here. … Then, when you start thinking about what you want to actually tackle, try to focus on things that you … Let your staff know along the way how things are working out.

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