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21. Teach-Back Teach-Back Teach-Back: Role Play Scenarios (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
    April 05, 2018 - Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure that … I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure … that I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure

22. Lepprebehsurvey (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepprebehsurvey.pdf
    October 03, 2012 - The next questions focus on some things we will cover in the TeamSTEPPS training on LEP patient safety … for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things

23. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent

24. How to Obtain Consent for Telehealth | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
    September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.

25. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
    March 09, 2007 - my name is {INTERVIEWER NAME} and I was hoping you’d have some time to talk to me today about how things … Before we start, let me tell you a few things about this survey. … [HAND R SHOWCARD 1: 0-10] Now let’s talk about how you feel about things at this nursing home and … Are you able to move your arms to reach things that you want? … We’d like to find out about whether you can reach the things you need in your room.

26. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
    January 01, 2015 - They’ve got all the important things. We are joined by Dr. … Tests in the hospital can include things like blood tests and X-rays. … But that’s okay, we know there’s other things that we can be doing. … Things that are not out there yet, but will be coming. … So necessarily, we had to do things that were not identical to Adult HCAHPS.

27. Module 2: Urinary Catheter Maintenance Facilitator Notes | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things

28. 4. Overlap and Coordination of Federal Agency Research Portfolios in HSR and PCR | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/healthsystemsresearch/hspc-research-study/overlap-and-coordination.html
    June 01, 2020 - So, I’m trying to read all of these things and it’s blurry. … But I don’t have a specific area where I would say these two things are overlapping and one of them needs … So we are focusing a little more on things that have elements that are more specific to care in the VA … Another way we work with [other agencies] . . . is we partner with them on things where we have value … And some things that may be very meaningful on one particular day for an agency may be relevant, you

29. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - The site uses its “teachable moment” to educate patients about some of the things they and their doctors … a way to open a conversation with a doctor by saying, for example, “I came across this list of five things

30. TeamSTEPPS 2.0 Module 4: Leading Teams
    pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule4.pptx
    March 10, 2006 - And then, finally, one of the things that happens is there always is some conflict which occurs. … And when doing so, a number of things have to be considered as part of that. … So all of these things factor into that. Now, on the other side, there are administrative areas. … , but to take advantage of the opportunity to look at when things went well. … Now, when you do debriefs, it's important to keep several things in mind.

31. Getting Ready for Your Ambulatory Surgery | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
    August 01, 2017 - Speaking up if you are concerned about anything is one of the things you can do to stay safe. … These instructions may include things like a medication schedule, things to avoid (such as certain activities

32. Creating an Improvement Culture (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
    January 01, 2011 - revolution at improving the service at the Registry of Motor Vehicles and in fact, we learned many things … And one of the interesting things about patient experience that we found from other hospitals -- because … is where we are using words and training our staff to use these words consistently to do different things … One of the things that we’ve learned is that at first you have to direct, this is not an option, it’ … One of the things I say to folks is when they ask me “what’s the first thing I could do about improving

33. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
    July 10, 2011 - Did the doctors explain things in a way that you could understand? … example, that might evaluate your entire out-patient episode or in- patient stay, so it might include things … But on the other hand, things can become so simplified in a roll-up measure that combines across multiple

34. AHRQ SHARE Approach Training and Implementation Success Story (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
    May 01, 2016 - But, as with most things, putting them into practice or seeing them live is a whole other story.” … But, as with most things, putting them into practice or seeing them live is a whole other story.” … In Patel’s experience, the interactive part of the training is “one of the things they [participants]

35. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - non-urgent appointment as soon as needed How Well Doctors Communicate Q12        Doctor explained things

36. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in

37. Emergency Department and Catheter Insertion | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.html
    December 01, 2017 - There are core elements, which are the things that are particular to any given nurse – knowledge base … So just because a patient’s on a monitor doesn’t mean they need a catheter, and those are two things … as an organic changing environmental model that, when you change one thing, a whole bunch of other things … So things to do or to strengthen the protocols for tracking urine output, because that is important in … probably also out there, you know, on the internet, but it’s a very good tool in terms of a lot of the things

38. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 - here 53 www.ahrq.gov/cahps Get CAHPS News and Announcements • Want to stay up to date on all things

39. Facilitator's Notes (continued) | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/simulation/traininggd1.html
    July 01, 2016 - performance measures should diagnose both individual and team performance and provide information about why things … Explain that this phase entails a systematic investigation of why things happened in the scenario. … Remind participants to keep things simple. … Ask them to call out those things that they liked about the day's training. … When there are no more responses, ask them to identify those things that they felt could have been improved

40. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
    January 01, 2019 - 30,716 How Well Doctors Communicate Composite 8% 17% 75% 27,928 Personal doctor explained things … oersonal doctor respected consumer comments 3% 10% 87% 11,476 Child's personal doctor explained things … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy