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  1. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
    September 01, 2011 - Sometimes residents make it hard for nurses and aides to provide care by doing things like yelling, pushing … In the last 6 months, how often did the nurses and aides explain things in a way that was easy for you … Personal medical belongings are things like hearing aids, glasses, and dentures.
  2. pcmh.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
    April 01, 2018 - PDF, 614 KB) Care From Dentists and Staff Q6          How often did your regular dentist explain things
  3. pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-21-leadership.pdf
    September 01, 2015 - Me: “There are some things we can do to increase visits.” “Oh no. … How will we come up with creative ideas for new ways to doing things that better support patient safety … Rob: I think I just have to say no to some other “urgent” things that keep appearing on my plate until … I believe in your capacity to do both things. … Occasionally, however, in spite of these steps and good intentions, things do not work out.
  4. pcmh.ahrq.gov/talkingquality/translate/labels/describe.html
    January 01, 2023 - The public wants quality reports to be fair so that they are not judging plans or providers on things
  5. pcmh.ahrq.gov/evidencenow/projects/heart-health/about/origin.html
    March 01, 2021 - This approach focuses on things patients care about, such as pain, symptoms, course of illness, and quality
  6. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - In the last 6 months, how often did this provider explain things in a way that was easy for your child … In the last 6 months, how often did this provider explain things about your child’s health in a way
  7. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/rrpodtrans.pdf
    August 01, 2013 - One of the things you both mentioned was that leadership was critical in increasing your response rate … electronically via a Zoomerang and we chose to do this because we use Zoomerang surveys for a lot of things
  8. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - I have made the assignments, and we are going to manage things “the good old fashioned way today.” … little late, so the resident assumes situational leadership and begins to organize the team and get things
  9. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule1.pptx
    January 01, 2011 - This identifies activities conducted to effectively lead teams and tools and support these activities, things … such as briefs, huddles, and debriefs, things we use in our communications in our hospitals. … Among their recommendations was the widespread adoption of things such as crew resource management for … Other things to note on this timeline, the joint commission National Patient Safety Goals, the IHI, 100,000 … Like all things in medicine, it continually evolves through identification, implementation of best practices
  10. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
    January 10, 2022 - facts, With an understanding of each other’s values and goals, and With a shared understanding of where things … on the same page, with the same set of facts, understanding each other’s values and goals and “where things … Are things being left undone because of time pressure?
  11. pcmh.ahrq.gov/practiceimprovement/delivery-initiative/mccannon/index.html
    December 01, 2020 - They attempt remarkable things (provocation and optimism). They talk about justice.
  12. Teach-Back Tips (pdf file)

    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
    April 04, 2018 - Can you tell me…” � “I want to make sure that I explained things clearly.
  13. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the … What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in … When you think about the things that are most important to you, how do your child’s provider and the
  14. pcmh.ahrq.gov/patient-safety/settings/hospital/match/chapter-3.html
    July 01, 2022 - SHARE: More topics in this section Patient Safety Patient Safety Research Summaries Patient Safety Resources by Setting Hospital Fall Prevention in Hospitals Training Program Hospital Resources CANDOR Family-Centered Rounds …
  15. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
    March 07, 2019 - Think about why some things went wrong and what could have been done to improve the situation.
  16. pcmh.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
    December 01, 2012 - During this hospital stay, how often did hospital staff explain things in a way you could understand?
  17. pcmh.ahrq.gov/talkingquality/resources/writing/tip7.html
    November 01, 2019 - “What are the most important things to remember about what you just read?”
  18. pcmh.ahrq.gov/news/blog/ahrqviews/hospice-care-ensure-quality.html
    December 01, 2022 - Staff remarked that "sometimes things don't fit in a box,” when it comes to conversations that capture
  19. pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
    January 01, 2021 - 1 2 3 4 5 9 SECTION C: Communication How often do the following things happen in your unit … interaction or contact with patients Your Comments Please feel free to provide any comments about how things
  20. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in

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