-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - 66% 64% 53%
How Well the Child's Doctors Communicate 77% 77% 81% 79% 73%
Child’s doctor explained things … doctor showed respect for what respondent had to say 85% 85% 88% 87% 83%
Child’s doctor explained things … 65% 65% 70% 56%
How Well the Child's Doctors Communicate 80% 81% 83% 75%
Child’s doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way
that was easy
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - We look at staff actions and the way we do things to understand why mistakes happen in this
pharmacy … When the same mistake keeps happening, we change the way we do things.
C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.
-
pbrn.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - contacted provider's office
How Well Providers Communicate with Patients
Q11 Provider explained things
-
pbrn.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - you left the hospital,
Lynn, your discharge educator, mentioned you’d receive a call checking in on things … CALLER: Have you been able to do those things?
-
pbrn.ahrq.gov/healthsystemsresearch/hspc-research-study/research-gaps.html
June 01, 2020 - This participant argued that “most of things we’re studying . . . are context-dependent; we actually … the research is really growing out of the questions that arise at the actual care delivery side of things … that may have to do more with prioritizing and integrating and personalizing—hmm, where [are those things … Is primary care doing [those things]? … Patients and families can understand challenges and why things can’t be implemented or aren’t a good
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … In the last 6 months, how
often did this provider explain
things in a way that was easy to
understand … During your most recent
visit, did this provider
explain things in a way that
was easy to understand
-
pbrn.ahrq.gov/funding/grantee-profiles/grtprofile-gustafson.html
February 01, 2024 - “If I’d go to them and raise a new idea, they were always open to try new things.
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - provider within
15 minutes of appointment
time
13
Provider
communication
Provider explained things … [Never/ Sometimes/ Usually/
Always]
In the last 12 months, how
often did this provider explain
things … Providers Communicate with Patients
The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Response Options
• Never
• Sometimes … health goals
No change to
item
PCMH5 PCMH13
Anyone in provider’s office
asked if there were things
-
pbrn.ahrq.gov/talkingquality/explain/support/incorporate.html
January 01, 2023 - A Worksheet or Checklist
To help people make a decision, you can provide them with:
A list of things
-
pbrn.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
October 01, 2021 - think broadly about patient safety research, we understand that it’s often instructive to compare the things … People tend to remember things that happened recently.
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate 7% 16% 77% 32,247
Doctor ex plained things … 67% 37,811
How Well the Child's Doctors Communicate 5% 14% 81% 35,986
Child's doctor explained things … 22% 68% 7,589
How Well the Child's Doctors Communicate 4% 15% 82% 7,523
Child's doctor explained things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
-
pbrn.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - using a readability formula to assess the text you have written for your quality report, here are some things … Remember that many important things besides length of words and sentences contribute to good writing.
-
pbrn.ahrq.gov/talkingquality/explain/support/explain-use.html
February 01, 2016 - Identifying things to watch out for when using health care services.
-
pbrn.ahrq.gov/talkingquality/explain/support/help.html
November 01, 2018 - These checklists typically suggest questions that people can ask, or specific things they should be looking … To keep things simple, they may ignore some attributes or aspects of care that really do matter to them
-
pbrn.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
March 01, 2017 - Four Things You Should Know About Urine Cultures infographic ( PDF , 228 KB)
A tool to highlight
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - And again, you can see some discussion of both things that went right and things that didn't go so right … We can open things up for questions. … And so, there were a
couple things I'm going to cover. … These are really important things for an office to
hear if they want to improve their care and their … We're going to
move to wrap things up to respect everyone's time.
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Departme…
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
December 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5
3
SECTION C: Communications
How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one
unit to another .............
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 09, 2016 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4