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pbrn.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - SHARE:
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Bibliography
CAHPS Program
FAQ
Glossary
Principles Underlying CAHPS Surveys
Using the CAHPS Name
What Is P…
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
February 01, 2020 - Employees often are frustrated and angry about the same things that bother patients and members: chaotic … What to Recognize: People can be recognized for many things. … They can't wait to get started, meet new people, see everything, do great things.
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pbrn.ahrq.gov/hai/tools/mvp/modules/vae/overview-off-ventilator-fac-guide.html
February 01, 2017 - Local culture is simply, "The way we do things around here." … Making permanent changes in technical work or the way they do things can only be addressed through changes
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pbrn.ahrq.gov/talkingquality/plan/needs-and-testing/index.html
May 01, 2019 - report—you are far too close to the work of quality measurement, reporting, and improvement to see things
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pbrn.ahrq.gov/evidencenow/tools/keydrivers/implement-qi.html
November 01, 2018 - There is a tendency to revert to familiar ways of doing things.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/CombatCare.pdf
March 18, 2014 - orders, Downs tells her
that he will have them ready in 20 minutes because he has been busy with other things … Things are a bit slow, and she decides
to catch up on some college homework.
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pbrn.ahrq.gov/funding/grantee-profiles/grtprofile-miller.html
August 01, 2022 - “This discipline is always anticipating failure, looking for things to go wrong, and applying a systems
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pbrn.ahrq.gov/news/newsletters/e-newsletter/862.html
May 01, 2023 - of non-Hispanic Black patients reported that their healthcare provider sometimes or never explained things
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
March 01, 2020 - The Problem
When patients with chronic illness report that their clinicians do not explain things well
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pbrn.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - “It's my job to explain things clearly. … Their decisions will depend on such things as how much pain they are in, how much activity limitation … There are other things you can do to put patients and their family and friends at ease. … Patients don't all want the same things. … Don't leave out little things.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - By culture, I mean the way we do things here, and
human resources has the power to define many of the … ways people do things in your organization.
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pbrn.ahrq.gov/evidencenow/projects/heart-health/index.html
March 01, 2024 - SHARE:
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EvidenceNOW
EvidenceNOW Model
Practice Facilitation
EvidenceNOW Projects
Advancing Heart Health
About Advancing Heart Health
Evidence for Advancing Heart Health
Advancing Heart Health Resea…
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - If you cannot get the small things right, how can they trust that you will do well with the complicated … Responsiveness refers to the expectation that things should happen in a timely fashion and that people
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - In the
last 6 months, how often did your drug
therapy team explain things in a way that
was easy to … In the last 6 months, did you and your drug
therapy team talk about things you can do
to maintain
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pbrn.ahrq.gov/news/newsroom/case-studies/202304.html
October 01, 2023 - SHARE:
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News
Newsroom
Press Releases
AHRQ Social Media
AHRQ Stats
Impact Case Studies
Blog
Newsletter
Events
Online Training Enables Primary Care Providers in Rural …
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html
March 01, 2019 - While listening, they should take notes about things that were critical to either the success or failure … Listed on this slide are some things to avoid.
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pbrn.ahrq.gov/sops/international/hospital/translators.html
October 01, 2014 - We are actively doing things to improve patient safety.
A9. … Things "fall between the cracks" when transferring patients from one unit to another.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - ARE
CARING FOR MORE HIGH-
RISK PATIENTS THAN EVER
BEFORE, SO IT IS EVEN
MORE CRUCIAL THAT WE
DO THINGS … for more high-risk patients than ever before, so it is even
more crucial that we do things right…it’ … Instead, they set a collaborative and helpful
tone: “We want to improve how we do things around here … I
specifically saw all the things that we had worked on. (…)
Anesthesia was already on the unit, we … I SPECIFICALLY SAW ALL
THE THINGS THAT WE HAD
WORKED ON. ”
5
ENGAGING PATIENTS
The L&D unit staff
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - ARE
CARING FOR MORE HIGH-
RISK PATIENTS THAN EVER
BEFORE, SO IT IS EVEN
MORE CRUCIAL THAT WE
DO THINGS … for more high-risk patients than ever before, so it is even
more crucial that we do things right…it’ … Instead, they set a collaborative and helpful
tone: “We want to improve how we do things around here … I
specifically saw all the things that we had worked on. (…)
Anesthesia was already on the unit, we … I SPECIFICALLY SAW ALL
THE THINGS THAT WE HAD
WORKED ON. ”
5
ENGAGING PATIENTS
The L&D unit staff
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - “Just to make sure that I explained things well, can you tell me in your own words what will
happen … “It’s my job to explain things clearly. … There are other things you can do to put patients and their family and friends at ease. … Patients don’t all want the same things. … Don’t leave out little things.