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  1. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.pdf
    September 01, 2012 - The next questions focus on some things we will cover in the TeamSTEPPS training on LEP patient safety … for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things … for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things … During this hospital stay, how often did hospital staff explain things in a way you could understand
  2. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.pdf
    September 01, 2012 - The next questions focus on some things we will cover in the TeamSTEPPS training on LEP patient safety … for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things … for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things … During this hospital stay, how often did hospital staff explain things in a way you could understand
  3. pbrn.ahrq.gov/talkingquality/explain/communicate/trust.html
    December 01, 2022 - SHARE: More topics in this section Talking Quality Plan Your Reporting Project Select Measures To Report Translate Data Into Information Explain and Motivate Use Limits of Numbers and Graphs Key Information Upfront Reason To…
  4. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/exiceberg.pdf
    March 21, 2014 - TeamSTEPPS 2.0: Sizing Up the Iceberg Exercise Sheet TeamSTEPPS 2.0 Sizing Up the Iceberg Exercise Sheet Sizing Up the Iceberg Exercise Sizing Up the Iceberg Exercise Sheet INSTRUCTIONS: As you answer the questions below, consider the state of your current organization and the current safety climate. …
  5. pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module8/exculture.html
    March 01, 2014 - SHARE: More topics in this section TeamSTEPPS® About TeamSTEPPS® Curriculum Materials TeamSTEPPS® 2.0 TeamSTEPPS® Rapid Response Systems Guide Training Guide: Using Simulation in TeamSTEPPS® Training Patients with Limited English …
  6. pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule11.pptx
    November 02, 2018 - Three-- study the process to identify weak points where things could go wrong and lead to a recurrence … Ask your staff, what are the things that keep you up at night? … These are moments in the process where things could or do go wrong and can lead to the recurrence of … One of the things that I found very interesting is that coaches have to be somewhat influential to others … Here are a few things to consider and determine. What are your measures and target outcomes?
  7. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 - • Will I need physical or occupational therapy for help with exercises or relearning how to do things
  8. pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
    December 01, 2005 - So trying to standardize that communication to make things clear will be a huge step to improving communication … So in conversation, when we're having this discussion related to patient care, let's consider four things … also use SBAR for a non clinical scenario, and we use it significantly in our institution for lots of things … The things that went well in the hand-off included continuity of care was maintained, pain management
  9. pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module8/exiceberg.html
    March 01, 2014 - SHARE: More topics in this section TeamSTEPPS® About TeamSTEPPS® Curriculum Materials TeamSTEPPS® 2.0 TeamSTEPPS® Rapid Response Systems Guide Training Guide: Using Simulation in TeamSTEPPS® Training Patients with Limited English …
  10. pbrn.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
    May 01, 2017 - Slide 11: We Do Not All See Things the Same Way 3 Say: As we seek solutions, we should understand … All of these things improve teamwork. … Slide 36: Things To Consider When Customizing Your Checklist Say: Every checklist needs to be customized … points on their checklists, other facilities have found other processes and tools to take care of these things … We change many things without testing only to find out that the change didn’t work.
  11. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ancillary.pdf
    March 19, 2014 - Things are a bit slow now, so she decides to catch up on some college homework. … He goes back into the waiting room and asks for assistance from the Triage Nurse because “things are … orders, Downs tells her that he will have them ready in 20 minutes because he has been busy with other things
  12. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
    January 01, 2018 - Patients (Provider Communication) Q11/Q12 In the last 6 months, how often did this provider explain things … Q23 PCMH5 In the last 6 months, did anyone in this provider’s office ask you if there are things … Comprehensiveness Q24 PCMH6 In the last 6 months, did you and someone from this provider’s office talk about things
  13. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
    January 01, 2022 - 3 ☐ 4 ☐ 5 ☐ 9 Section B: Moving, Transferring, or Lifting Patients How often do the following things
  14. Teach-Back (pdf file)

    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
    April 11, 2018 - “I want to make sure I explained things clearly. … I've been a physician for a long time, and I didn't realize a lot of things are not heard.
  15. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
    January 01, 2010 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.
  16. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
    January 01, 2010 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.”
  17. pbrn.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - It is an evidence-based technique to confirm that people have explained things in a manner others understand
  18. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
    January 01, 2023 - Last updated: March 2023 Value and Efficiency in Your Medical Office Think about the way things
  19. pbrn.ahrq.gov/cahps/about-cahps/index.html
    April 01, 2024 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Bibliography CAHPS Program FAQ Glossary Principles Underlying CAHPS Surveys Using the CAHPS Name What Is P…
  20. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
    January 01, 2012 - it’s in a shame free, non-threatening environment so they can practice some of those techniques and things … Model from Missouri www.cahps.ahrq.gov | 5 of 5 So even though physicians and clinicians and things

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