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1. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
   June 01, 2017 - Between You and Your Child’s Nurses Q14 Nurses listened carefully to parent Q15 Nurses explained things … Between You and Your Child’s Doctors Q17 Doctors listened carefully to parent Q18 Doctors explained things … Nurses Communicate With Your Child Q8  Nurses listened carefully to child Q9  Nurses explained things … told parent how to report mistakes Helping Your Child Feel Comfortable Q21 Providers asked about things … a family knows best about child Q35 Hospital had things available that were right for child’s age

2. CAHPS QI The Case for Improving Patient Experience (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
   January 01, 2011 - And all the other areas of our business if we want to do well with things, we measure them and make sure … One is sort of a general sense of where things are at and how we are doing. … Larry Morrissey Well I think one of the things that we did was to be persistent. … So we tried to look at things that were correlated with that and we felt the communication questions … and you need to bring things up.

3. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
   June 01, 2021 - Q# Beta Version (released 2017) Final Version (released June 2021) Q1 What are the most important things … What are the most important things that you look for in a healthcare provider and their staff? … Q2 When you think about the things that are most important to you, how do your provider and the staff … When you think about the things that are most important to you, how do this provider and their staff … [INSERT OPTIONAL TEXT HERE] Q1 What are the most important things that you look for in a healthcare

4. FileNewTemplate
   pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
   March 07, 2019 - Think about how to actually implement those things that TeamSTEPPS® has taught you. … So we’re going to talk about things that are as relevant to myself as they are to all of you who are … All of these things will be important in the planning process. … Or what are the things that they particularly worry about on the front line? … So, look at those things that occur frequently.

5. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
   January 01, 2012 - And we've also seen that it actually really helps in fundraising and other things where you really might … or problematic things they've experienced. … As the person goes through the walkthrough, they have a place to note their observations, things that … they think are really good, things they think might need to be changed, and we also ask them to write … If you ask your patients to get undressed or to do various things as part of a visit, you do those things

6. Use the Teach-Back Method: Tool 5 | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/health-literacy/improve/precautions/tool5.html
   April 01, 2024 - of Internet Resources Overview It is important to confirm that you have explained things … example, you could say,  "We've gone over a lot of information, and I want to make sure I explained things … So tell me, what do you think are the three most important things to know about diabetes?" … "I want to make sure I've done my job well and explained things clearly. … If teach-back uncovers a misunderstanding, explain things using a different approach, and ask patients

7. Staying Active and Healthy with Blood Thinners - Transcript | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
   September 01, 2015 - There are many things you can do to remind yourself to take a pill at the same time each and every day … For instance, your clinician might want you to be careful about the things you eat or drink that are … taking a blood thinner doesn't mean that you have to drastically alter your daily life or stop doing the things … We've explained why your doctor may have prescribed it, and we've shared a number of things to keep in … By doing these things, you are sure to have success in integrating your blood thinner therapy into your

8. 2024 HCBS CAHPS Survey Database Chartbook (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-hcbs-chartbook.pdf
   January 01, 2024 - that are important 10% 25% 64% 5,411 Staff knew what's on the service plan, including the things … in community 56% 20% 23% 5,555 Needed more help to do things in community* (Negatively Worded)^ … that are important to you • Some of the things that are important to you • Most of the things … In the last 3 months, did your job coach encourage you to do things for yourself if you could? … the things that are important to you Always or All the things that are important to you Global

9. Child Hospital Survey (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
   May 12, 2016 - During this hospital stay, how often did your child’s nurses explain things in a way that was easy … During this hospital stay, how often did your child’s doctors explain things in a way that was easy … During this hospital stay, how often did your child’s nurses explain things to you in a way that was … During this hospital stay, did providers ask you about these types of things? … Tests in the hospital can include things like blood tests and x-rays.

10. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
    March 20, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … Q8 Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to … Q11 Doctors listened carefully to child Q12 Doctors explained things to child in a way that was easy … The survey also asked whether the hospital had things like toys, books, and games that were right for … Q21 Providers asked about things a family knows best about child Q35 Hospital had things available

11. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Child's Doctors 86% of respondents reported that doctors always listened carefully, explained things … Well Doctors Communicate With Your Child Doctors listened carefully to child Doctors explained things … During this hospital stay, did providers ask you about these types of things? … (Q21) • Yes, definitely • Yes, somewhat • No Hospitals can have things like toys, books, mobiles … During this hospital stay, did the hospital have things available for your child that were right for

12. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff

13. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
    March 09, 2007 - , my name is {INTERVIEWER NAME} and I was hoping you’d have some time to talk to me today about how things … Before we start, let me tell you a few things about this survey. … [HAND R SHOWCARD 1: 0-10] Now let’s talk about how you feel about things at this nursing home and how … Are you able to move your arms to reach things that you want? … We’d like to find out about whether you can reach the things you need in your room.

14. Funding Award Process at AHRQ | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/funding/process/award-process/index.html
    June 01, 2017 - contact the applicant organization to request additional and/or updated information regarding such things … have been satisfactorily addressed, GM staff prepare a Notice of Award (NOA) indicating, among other things

15. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - So without further ado I'm turning things over now to Caren. Caren? … But they’re balanced in that they accurately reflect the positive and negative things that actually … First, we ask, what are the most important things that you look for in a health care provider and the … Then we go onto focus about things that have gone well in experiences. … And then we asked the same question about things that you wish had gone differently.

16. CAHPS ECHO Survey Measures | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
    May 01, 2018 - wanted How Well Clinicians Communicate Q11   Clinicians listen carefully Q12   Clinicians explain things …    Compare ability to deal with social situations to 1 year ago Q33   Compare ability to accomplish things

17. Preventing CAUTI in Specialized Patient Populations: The ICU | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
    December 01, 2017 - the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … to discuss on rounds Slide 51 So why is it so hard to change things? … the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … in the ED is short Time for care in the ICU is long Slide 54 So why is it so hard to change things … Slide 60 So why is it so hard to change things? What is YOUR biggest barrier?

18. What To Learn About the Audience for a Health Care Quality Report | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
    November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report You could learn many things … Retirees also tend to have the time to read things carefully, so they may be more receptive to thorough

19. Improving the Safety of Patients With Limited English Proficiency: Pretraining Behavior Survey | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/lep/handouts/lepprebehsurvey.html
    December 01, 2012 - The next questions focus on some things we will cover in the TeamSTEPPS training on LEP patient safety … (for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things

20. Teach-Back Teach-Back Teach-Back: Role Play Scenarios (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
    April 05, 2018 - Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure that … I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure … that I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure