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21. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
    July 10, 2011 - Did the doctors explain things in a way that you could understand? … example, that might evaluate your entire out-patient episode or in- patient stay, so it might include things … But on the other hand, things can become so simplified in a roll-up measure that combines across multiple

22. AHRQ SHARE Approach Training and Implementation Success Story (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
    May 01, 2016 - But, as with most things, putting them into practice or seeing them live is a whole other story.” … But, as with most things, putting them into practice or seeing them live is a whole other story.” … In Patel’s experience, the interactive part of the training is “one of the things they [participants]

23. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in

24. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 - here 53 www.ahrq.gov/cahps Get CAHPS News and Announcements • Want to stay up to date on all things

25. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
    January 01, 2019 - 30,716 How Well Doctors Communicate Composite 8% 17% 75% 27,928 Personal doctor explained things … oersonal doctor respected consumer comments 3% 10% 87% 11,476 Child's personal doctor explained things … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy

26. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff

27. CAHPS Elicitation Protocol Webcast (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - What are the most important things that you look for in a healthcare provider and his or her staff? … When you think about the things that are most important to you, how do your provider and his or her … Saw doctor and determined that I could have one of two things.

28. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - 66% 64% 53% How Well the Child's Doctors Communicate 77% 77% 81% 79% 73% Child’s doctor explained things … doctor showed respect for what respondent had to say 85% 85% 88% 87% 83% Child’s doctor explained things … 65% 65% 70% 56% How Well the Child's Doctors Communicate 80% 81% 83% 75% Child’s doctor explained things … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy

29. SOPS Community Pharmacy Survey Items and Composites (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
    June 19, 2018 - We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy … When the same mistake keeps happening, we change the way we do things. C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.

30. Funding Award Process at AHRQ | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/funding/process/award-process/index.html
    June 01, 2017 - contact the applicant organization to request additional and/or updated information regarding such things … have been satisfactorily addressed, GM staff prepare a Notice of Award (NOA) indicating, among other things

31. Phone Call Role Play (pdf file)
    monahrq.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
    February 14, 2013 - you left the hospital, Lynn, your discharge educator, mentioned you’d receive a call checking in on things … CALLER: Have you been able to do those things?

32. Survey on Patient Safety (facility version) (doc file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
    November 15, 2019 - We are actively doing things to improve patient safety (1 (2 (3 (4 (5 7. … that happen over and over (1 (2 (3 (4 (5 SECTION C: Communications How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another (1 (2 (3 (4

33. CAHPS Clinician & Group Survey Comparison (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
    July 27, 2021 - In the last 6 months, how often did this provider explain things in a way that was easy to understand … In the last 6 months, how often did this provider explain things in a way that was easy to understand … During your most recent visit, did this provider explain things in a way that was easy to understand

34. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent

35. CAHPS ECHO Survey Measures | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
    May 01, 2018 - wanted How Well Clinicians Communicate Q11   Clinicians listen carefully Q12   Clinicians explain things …    Compare ability to deal with social situations to 1 year ago Q33   Compare ability to accomplish things

36. How to Obtain Consent for Telehealth | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
    September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.

37. What To Learn About the Audience for a Health Care Quality Report | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
    November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report You could learn many things … Retirees also tend to have the time to read things carefully, so they may be more receptive to thorough

38. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - provider within 15 minutes of appointment time 13 Provider communication Provider explained things … [Never/ Sometimes/ Usually/ Always] In the last 12 months, how often did this provider explain things … Providers Communicate with Patients The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Response Options • Never • Sometimes … health goals No change to item PCMH5 PCMH13 Anyone in provider’s office asked if there were things

39. 2020 CAHPS Health Plan Survey Database Chartbook (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - soon as needed 20% 2 5% 55% 34,226 How Well Doctors Communicate 7% 16% 77% 32,247 Doctor ex plained things … 67% 37,811 How Well the Child's Doctors Communicate 5% 14% 81% 35,986 Child's doctor explained things … 22% 68% 7,589 How Well the Child's Doctors Communicate 4% 15% 82% 7,523 Child's doctor explained things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy

40. Improving the Safety of Patients With Limited English Proficiency: Pretraining Behavior Survey | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/teamstepps/lep/handouts/lepprebehsurvey.html
    December 01, 2012 - The next questions focus on some things we will cover in the TeamSTEPPS training on LEP patient safety … (for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things