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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - What are the most important things that you look for in a healthcare
provider and their staff? … When you think about the things that are most important to you, how did
this provider and their staff … the previous four questions tend to focus primarily (though not
exclusively) on events – that is, things
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monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx
June 09, 2016 - to their attention
1
2
3
4
5
9
SECTION C: Communication
How often do the following things … interaction or contact with patients
Your Comments
Please feel free to provide any comments about how things
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monahrq.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - CALLER: Have you been able to do those things? … During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could
understand? … During this hospital, stay, how often did nurses explain things in a way you could
understand? … During this hospital stay, how often did doctors explain things in a way you could
understand?
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monahrq.ahrq.gov/questions/resources/your-meds/index.html
November 01, 2020 - There are so many things to keep track of. … "I go to my regular doctor for most things, but sometimes I go to a specialist.
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monahrq.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - That includes things like their interactions with their health care providers, like how respectful and … These strategies are things like involving patients in decision making, discussing the context for the
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monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachscenarios.html
March 01, 2014 - I have made the assignments, and we are going to manage things "the good old fashioned way today." … little late, so the resident assumes situational leadership and begins to organize the team and get things
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monahrq.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - , the [hospital name] discharge
educator, [DE name], mentioned you’d receive a call checking in on things … Review specific symptoms to watch out for/things to do for this diagnosis (e.g., weigh self,
check blood
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monahrq.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - Interest in Improvement
Say:
Administrators should support staff interest in finding ways to do things … frontline staff are the people closest to bedside processes, they have the greatest insight as to how things … Here are two things you can do to provide positive reinforcement to staff:
Set a goal, and when that … Have they shown a willingness to try new things?
Did they develop a solution to a problem?
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.docx
September 01, 2012 - The next questions focus on some things we will cover in the TeamSTEPPS training on LEP patient safety … (for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things … (for example, to get an interpreter to the encounter or to make sure the doctor or nurse explained things … 2 Sometimes
3 Usually
4 Always
During this hospital stay, how often did hospital staff explain things
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monahrq.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
December 01, 2017 - We often measure less, rather than more, important things.
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monahrq.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
March 01, 2017 - Four Things You Should Know About Urine Cultures infographic ( PDF , 228 KB)
A tool to highlight
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monahrq.ahrq.gov/talkingquality/explain/support/explain-use.html
February 01, 2016 - Identifying things to watch out for when using health care services.
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monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
April 29, 2024 - medical home
PCMH5
Someone from provider's office asked if there were things
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.”
… Use teach back to check if you explained things well. … and family to repeat back in their own words what they need to know or do to be sure you explained things … In your own words, please review what we talked about so I can be sure I explained things clearly.
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monahrq.ahrq.gov/health-literacy/research/index.html
January 01, 2024 - Health literacy measures include:
How often health providers explained things in a way that was easy
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - In the last 12 months, did you and your primary doctor or nurse talk about specific things you could … In the last 12 months, did you and your primary doctor or nurse talk about things in your life that worry … In the last 12 months, how often did your primary doctor or nurse explain things in a way that was easy
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
February 01, 2011 - Now
ask them to think about two things they hope to gain from attending this course
and write these … performance and provide information about why things did or did not go well. … Explain that this phase entails a
systematic investigation of why things happened in the scenario. … Remind participants to keep things
simple. … Ask them to call out those things that
they liked about the day’s training.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
August 01, 2015 - In the last 6 months, how often did this
provider explain things in a way that was
easy for your child … In the last 6 months, how often did this
provider explain things about your child’s
health in a way
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monahrq.ahrq.gov/patient-safety/reports/engage/teachback.html
February 01, 2023 - Teach-Back
“I've been doing this [primary care] for a long time and didn't realize a lot of things
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monahrq.ahrq.gov/hai/quality/tools/cauti-ltc/prevent.html
July 01, 2018 - Seven Things You Should Know About Urinary Leg Bags infographic ( PDF , 441 KB)
A tool to highlight