-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
July 10, 2011 - Did the doctors explain things in a way that you could understand? … example, that might evaluate your entire out-patient episode or in-
patient stay, so it might include things … But on the other hand, things can become so simplified in a roll-up measure that combines across
multiple
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - But, as with most things, putting them into practice or seeing them live is a
whole other story.” … But, as with most things, putting them into practice or seeing them
live is a whole other story.” … In Patel’s experience, the interactive part of the training is “one
of the things they [participants]
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - What are the most important things that you look for in a healthcare
provider and the staff in his or … When you think about the things that are most important to you, how do
your provider and the staff in
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
October 29, 2018 - here
53
www.ahrq.gov/cahps
Get CAHPS News and Announcements
• Want to stay up to date on all things
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - 30,716
How Well Doctors Communicate Composite
8% 17% 75%
27,928
Personal doctor explained things … oersonal doctor respected consumer comments 3% 10% 87% 11,476
Child's personal doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
-
healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - What are the most important things that you look for in a healthcare
provider and his or her staff? … When you think about the things that are most important to you, how do
your provider and his or her … Saw doctor and determined that I could have one of two things.
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - 66% 64% 53%
How Well the Child's Doctors Communicate 77% 77% 81% 79% 73%
Child’s doctor explained things … doctor showed respect for what respondent had to say 85% 85% 88% 87% 83%
Child’s doctor explained things … 65% 65% 70% 56%
How Well the Child's Doctors Communicate 80% 81% 83% 75%
Child’s doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way
that was easy
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - We look at staff actions and the way we do things to understand why mistakes happen in this
pharmacy … When the same mistake keeps happening, we change the way we do things.
C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.
-
healthcare411.ahrq.gov/funding/process/award-process/index.html
June 01, 2017 - contact the applicant organization to request additional and/or updated information regarding such things … have been satisfactorily addressed, GM staff prepare a Notice of Award (NOA) indicating, among other things
-
healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.html
December 01, 2017 - There are core elements, which are the things that are particular to any given nurse – knowledge base … So just because a patient’s on a monitor doesn’t mean they need a catheter, and those are two things … as an organic changing environmental model that, when you change one thing, a whole bunch of other things … So things to do or to strengthen the protocols for tracking urine output, because that is important in … probably also out there, you know, on the internet, but it’s a very good tool in terms of a lot of the things
-
healthcare411.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - you left the hospital,
Lynn, your discharge educator, mentioned you’d receive a call checking in on things … CALLER: Have you been able to do those things?
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … In the last 6 months, how
often did this provider explain
things in a way that was easy to
understand … During your most recent
visit, did this provider
explain things in a way that
was easy to understand
-
healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent
-
healthcare411.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - wanted
How Well Clinicians Communicate
Q11 Clinicians listen carefully
Q12 Clinicians explain things … Compare ability to deal with social situations to 1 year ago
Q33 Compare ability to accomplish things
-
healthcare411.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
-
healthcare411.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report
You could learn many things … Retirees also tend to have the time to read things carefully, so they may be more receptive to thorough
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - provider within
15 minutes of appointment
time
13
Provider
communication
Provider explained things … [Never/ Sometimes/ Usually/
Always]
In the last 12 months, how
often did this provider explain
things … Providers Communicate with Patients
The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Response Options
• Never
• Sometimes … health goals
No change to
item
PCMH5 PCMH13
Anyone in provider’s office
asked if there were things
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate 7% 16% 77% 32,247
Doctor ex plained things … 67% 37,811
How Well the Child's Doctors Communicate 5% 14% 81% 35,986
Child's doctor explained things … 22% 68% 7,589
How Well the Child's Doctors Communicate 4% 15% 82% 7,523
Child's doctor explained things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy