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  1. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
    January 01, 2018 - Patients (Provider Communication) Q11/Q12 In the last 6 months, how often did this provider explain things … Q23 PCMH5 In the last 6 months, did anyone in this provider’s office ask you if there are things … Comprehensiveness Q24 PCMH6 In the last 6 months, did you and someone from this provider’s office talk about things
  2. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
    January 01, 2022 - 3 ☐ 4 ☐ 5 ☐ 9 Section B: Moving, Transferring, or Lifting Patients How often do the following things
  3. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
    April 04, 2018 - “I want to make sure I explained things clearly. … I've been a physician for a long time, and I didn't realize a lot of things are not heard.
  4. Teach-Back (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
    April 11, 2018 - “I want to make sure I explained things clearly. … I've been a physician for a long time, and I didn't realize a lot of things are not heard.
  5. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
    January 01, 2010 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.”
  6. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
    January 01, 2010 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.
  7. healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - It is an evidence-based technique to confirm that people have explained things in a manner others understand
  8. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
    January 01, 2023 - Last updated: March 2023 Value and Efficiency in Your Medical Office Think about the way things
  9. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
    January 01, 2012 - it’s in a shame free, non-threatening environment so they can practice some of those techniques and things … Model from Missouri www.cahps.ahrq.gov | 5 of 5 So even though physicians and clinicians and things
  10. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/CombatCare.pdf
    March 18, 2014 - orders, Downs tells her that he will have them ready in 20 minutes because he has been busy with other thingsThings are a bit slow, and she decides to catch up on some college homework.
  11. healthcare411.ahrq.gov/talkingquality/resources/cognitive/index.html
    September 01, 2019 - Details that seem trivial to you may be important to your audience, or things that you consider important … After they go through all of the materials, the interviewer can probe further into the things they highlighted
  12. healthcare411.ahrq.gov/talkingquality/translate/labels/describe.html
    January 01, 2023 - The public wants quality reports to be fair so that they are not judging plans or providers on things
  13. healthcare411.ahrq.gov/evidencenow/projects/heart-health/about/origin.html
    March 01, 2021 - This approach focuses on things patients care about, such as pain, symptoms, course of illness, and quality
  14. healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
    September 01, 2020 - “It's my job to explain things clearly. … Their decisions will depend on such things as how much pain they are in, how much activity limitation … There are other things you can do to put patients and their family and friends at ease. … Patients don't all want the same things. … Don't leave out little things.
  15. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
    January 01, 2011 - By culture, I mean the way we do things here, and human resources has the power to define many of the … ways people do things in your organization.
  16. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
    October 07, 2016 - In the last 6 months, how often did your drug therapy team explain things in a way that was easy to … In the last 6 months, did you and your drug therapy team talk about things you can do to maintain
  17. healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
    February 01, 2020 - Employees often are frustrated and angry about the same things that bother patients and members: chaotic … What to Recognize: People can be recognized for many things. … They can't wait to get started, meet new people, see everything, do great things.
  18. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
    May 01, 2017 - ARE CARING FOR MORE HIGH- RISK PATIENTS THAN EVER BEFORE, SO IT IS EVEN MORE CRUCIAL THAT WE DO THINGS … for more high-risk patients than ever before, so it is even more crucial that we do things right…it’ … Instead, they set a collaborative and helpful tone: “We want to improve how we do things around here … I specifically saw all the things that we had worked on. (…) Anesthesia was already on the unit, we … I SPECIFICALLY SAW ALL THE THINGS THAT WE HAD WORKED ON. ” 5 ENGAGING PATIENTS The L&D unit staff
  19. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
    January 18, 2017 - “Just to make sure that I explained things well, can you tell me in your own words what will happen … “It’s my job to explain things clearly. … There are other things you can do to put patients and their family and friends at ease. … Patients don’t all want the same things. … Don’t leave out little things.
  20. healthcare411.ahrq.gov/hai/tools/mvp/modules/vae/overview-off-ventilator-fac-guide.html
    February 01, 2017 - Local culture is simply, "The way we do things around here." … Making permanent changes in technical work or the way they do things can only be addressed through changes

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