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41. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
    March 20, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … Q8 Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to … Q11 Doctors listened carefully to child Q12 Doctors explained things to child in a way that was easy … The survey also asked whether the hospital had things like toys, books, and games that were right for … Q21 Providers asked about things a family knows best about child Q35 Hospital had things available

42. Developing Invitation Messages that Increase CAHPS Survey Response Rates Webcast Transcript (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
    September 01, 2019 - Our respondents said, "You know, we like several things about this. … However, we have two things to say about that. … which kinds of things were not going to be helpful. … Fowler, Slide 28 However, we have two things to say about that. … which kinds of things were not going to be helpful.

43. Strategy 2: Communicating for Improve Quality (Tool 4) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
    May 24, 2013 - and complete information about your care • Ask about and listen to your concerns • Explain things … Repeat back what they say in your own words to make sure they explained things well.

44. Ahcpsample (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcpsample.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

45. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=desc
    H-HL13 Doctors used pictures, drawings models, or videos to explain things … with chronic conditions CC33 Child limited or prevented from doing things … with chronic conditions CC32 Child limited or prevented from doing things … with chronic conditions CC31 Child limited or prevented from doing things

46. Quality Improvement Study Framework (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-study-elements.docx
    April 13, 2017 - Quality Improvement Study Framework Element Definition Things To Keep in Mind The Purpose Define … Quality Improvement Study Framework 2 Element Definition Things To Keep in Mind Data Analysis … Appendix K – Quality Improvement Study Framework Study Elements Element Definition Things … Element Definition Things To Keep in Mind Conclusions Describe whether or not the goal was reached

47. SOPS Medical Office Items and Composite Measures (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/MO_Items-Composite_Measures.pdf
    October 04, 2023 - Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … When there is a problem in our office, we see if we need to change the way we do things. F5. … 12 months, Not in the past 12 months, Does Not Apply or Don’t Know) The following items describe things … In your best estimate, how often did the following things happen in your medical office OVER THE PAST

48. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Impact of the Intervention on Staff Experience (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-nembhard.pdf
    July 03, 2023 - Exceptional ways to do things 0 5 10 15 20 25 30 35 40 45 50 1 2 3 4 5 6 7 8 Learning Category (from … care been useful for identifying: 0 10 20 30 40 50 60 exceptional people exceptional ways to do things … learning (positive, negative, exceptional) 0 0.2 0.4 0.6 0.8 1 1.2 1.4 1.6 Exceptional ways to do things … intervention and control groups, except for narratives helping to identify exceptional ways to do things

49. What is Self-Management Support? (Video Transcript) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/ncepcr/tools/self-mgmt/what-script.html
    February 01, 2016 - Things have changed since I was in medical school. … Things are just different in a very good way. … So a lot of the things that we do teach them when they are here maybe three or four times a year has … management support allows us to get patients to empower themselves, to remember the little steps, the little things

50. Paul Tedrick (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/assess-adapt-transcript.doc
    June 03, 2014 - So, on today’s call we’re going to talk about some things that are pretty central to the work that you … And one of the things that they said that they found after they did their investigation was the safety … So, as we used to think about it, all of those things will undoubtedly affect your team’s ability to … So when we think about how things happen in health care and why things happen in health care, when we … And so, we need to take that extra step of learning when things go wrong.

51. Webinar Transcript - The 2014 Quality and Disparities Report and the National Quality Strategy: Working Together to Improve Health Care | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
    November 01, 2016 - HHS Delivery System Reform Goals [Slide 6] Nancy Wilson:  So one of the things that's new on the … These are the things that we want to focus on, and they're not going to disappear unless we all begin … Another area that we've seen a lot of improvement is things related to person centered care. … These are the things also that we're seeing improvements from the disparities perspective. … and minds on things we actually can make significant improvement.

52. Strategy 2: Communicating for Improve Quality (Tool 4) (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
    February 10, 2011 - timely and complete information about your care 0TAsk0T about and listen to your concerns 0TExplain0T things … doctors and nurses tell you.0T Repeat back what they say in your own words to make sure they explained things

53. Be Prepared! A Guide for Patients and Families (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/bepreparedpt_famguide.pdf
    November 29, 2017 - The Patient Note Sheet gives you a place to write things down to help you remember important information … Before your appointment: Use the Patient Prep Card to write down the most important things you want to … By completing the Patient Prep Card and writing things down, you remind yourself of important information

54. You Can Quit Smoking (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/guidelines-recommendations/tobacco/clinicians/tearsheets/prenatal.pdf
    September 01, 2008 - You Can Quit Smoking GOOD THINGS HAPPEN AS SOON AS YOU QUIT FOR YOUR BABY: Your baby will be healthier … You will save money that you can spend on other things. … program supported by The Robert Wood Johnson Foundation Quitting smoking is one of the most important things

55. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Child's Doctors 86% of respondents reported that doctors always listened carefully, explained things … Well Doctors Communicate With Your Child Doctors listened carefully to child Doctors explained things … During this hospital stay, did providers ask you about these types of things? … (Q21) • Yes, definitely • Yes, somewhat • No Hospitals can have things like toys, books, mobiles … During this hospital stay, did the hospital have things available for your child that were right for

56. Transcript: How To Empower Nurses To Effectively Implement a Nurse-Driven Protocol for Removing Urinary Catheters, Including How To Obtain Buy-In From Physicians (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empowering-nurses-transcript.pdf
    April 01, 2022 - And with urinary catheters, one of the things that people don't always think about is the surrounding … even infection as an untoward consequence of having a urinary catheter in, there are number of other things … This is important to get out because it can lead to all these other things, too, besides an infection … for the patient realize that that's a good thing, we want them to get up, those are all important things … understanding from the staff, how will this fail or what do I need to make this successful, and putting those things

57. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/amermanslides.pdf
    May 12, 2014 - confidentiality) • Management was excited to hear uncensored what the staff had to say 41 Things … fear of repercussions. 44 Safety Survey Reasons for Taking the Survey Taking the Survey Things

58. Breaking Down Barriers to Aseptic Catheter Insertion (May 12, 2015) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/breaking-down-barriers-transcript.html
    December 01, 2017 - The first category we called contamination of the sterile field, and this involved things such as the … It includes things like engagement, education, execution, and evaluation. Next slide. … So there's really only 5 things that you need. … How do we improve things like execution? Execution, then, has many components. … Those things, and we actually ... Were the tamper evidence seal, was that intact?

59. The Business Case for CUSP (Transcript) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/business-case.html
    April 01, 2013 - areas, as you guys know, the topic today is building the business case for quality, and one of the things … work and how things are impacted is to put it in terms of a case, and so we’ve got the case of little … And the other thing to be said is there are some things that you may not be doing right now that you … I was down here in Lima yesterday, touring some hospitals, and one of the things that they’re looking … So those are the tangible things that we can sort of hang our hat on, and I think all of them want to

60. Overview of the Training Program | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
    September 01, 2020 - Slide 16 Some Challenges in Trying to Improve Things [ D ] Select for text description . … Slide 20 Explain Things Clearly in Plain Language [ D ] Select for text description . … Be careful about vague things that you are accustomed to saying in your counseling. … In choosing the points to address, try asking the patient to identify the 1 or 2 most important things … of just a few things to discuss.