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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.pdf
    January 01, 2010 - Explain things clearly in plain language 2. Focus on key messages and repeat 3. … Be careful about vague things that you are accustomed to saying in your counseling. … list of just a few things to discuss. … What are the 2 things that I asked you to watch out for? … • Was explaining things using clear plain language hard?
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/toolkit/PharmSOPSform.pdf
    June 06, 2018 - When the same mistake keeps happening, we change the way we do things ............................. … We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy … The way we do things in this pharmacy reflects a strong focus on patient safety ................... … ____________________ SECTION G: Your Comments Please feel free to write any comments about how things
  3. Getting Ready (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/getting_ready.pdf
    May 01, 2017 - Speaking up if you are concerned about anything is one of the things you can do to stay safe. … These instructions may include things like a medication schedule, things to avoid (such as certain
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient-transcript.docx
    September 25, 2015 - Our administration was willing to pay the extra things for certain devices, external devices, premium … Just the little things, it doesn't take much. … Once you've recruited your champion, some additional things to equip and support them in this role. … It's about doing things with patients and families not for or to them. … More important, that you identify the things that you're doing well.
  5. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-PWMI-items-hp-survey50-adult.html
    February 01, 2021 - In the last 12 months, how often did pain limit your ability to do the things you needed to do? … In the last 12 months, how often did fatigue limit your ability to do the things you needed to do? … Mobility equipment includes things like a wheelchair, scooter, walker, or cane.
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Branding_Your_Quality_Report_2011_05_15_Transcript.pdf
    January 01, 2011 - We also did a lot of internal consensus building, things like talking with our staff; we certainly are … We looked at things like references to the Detroit area since that’s where we’re based; we considered … Lisa Mason We have a number of things that we’ve been doing. … instructions for that linking, meeting talking points, content for open enrollment materials, short and long, things
  7. ce.effectivehealthcare.ahrq.gov/workingforquality/events/webinar-federal-agency-alignment-to-the-six-priorities.html
    November 01, 2016 - We said, to make an impact on that, beyond things like patient-centered medical homes and to coordinate … We rapidly joined CDC's Million Hearts initiative, and did a number of things to try to reduce the rates … Briss mentioned, some of the key efforts in there involve things like diabetes prevention and cancer … We've been looking at a variety of things recently, including medication adherence and cardiac rehab. … We know from Massachusetts, for example, that making these things available to Medicaid recipients and
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-051314.pptx
    February 07, 2014 - Things like that don’t trick me… When other people looked at the data, they saw people problems (not … The need for urinary catheters in the ICU will never go away So why is it so hard to change things … for the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … to discuss on rounds 50 So why is it so hard to change things? … for the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module_2-speaker-notes.docx
    September 01, 2015 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdf
    February 06, 2020 - that opens Type question here 41 CAHPS GovDelivery Listserv • Want to stay up-to-date on all things
  11. CAHPS 101 (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-06-fry-closing.pdf
    February 25, 2019 - that opens Type question here 36 CAHPS GovDelivery Listserv • Want to stay up-to-date on all things
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
    February 10, 2011 - Please describe any specific things that doctors or hospital staff did or said while you or your family … Please describe any specific things that doctors and hospital staff could have done differently to be
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.pdf
    May 16, 2013 - Please describe any specific things that doctors or hospital staff did or said while you or your family … Please describe any specific things that doctors and hospital staff could have done differently to be
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
    January 01, 2004 - communicate Q11 Q12 Q13 Q14 Q15 Q18 Clinicians listen carefully Clinicians explain things … Title Response Format Q33 Q34 situations to 1 year ago Compare ability to accomplish things
  15. ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/mindfulness-transcript.html
    December 01, 2017 - This is Arjun Srinivasan and I'm going to start things off. … So just a polling question to get things started. … They didn't just show that things levelled off, things actually got better. Next slide, please. … And we decided to do the following things that are shown here on this slide. … So yes, there are many other institutions that have been able to implement these things.
  16. ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
    December 01, 2017 - the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … to discuss on rounds Slide 51 So why is it so hard to change things? … the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … in the ED is short Time for care in the ICU is long Slide 54 So why is it so hard to change things … Slide 60 So why is it so hard to change things? What is YOUR biggest barrier?
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-closing.pdf
    December 19, 2019 - appears Type question here 63 Sign up for CAHPS Announcements Want to stay up-to-date on all things
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
    December 01, 2021 - health care, or education services than is usual for most children; limitations or inability to do things … care treated HHCAHPS 2019 Adults who reported that home health care providers always explained things … in the last 6 or 12 months whose health providers sometimes or never listened carefully, explained things … care treated HHCAHPS 2019 Adults who reported that home health care providers always explained things … or clinic visit in the last 6 months whose health providers always listened carefully, explained things
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/excelling_cahps_lessons_medicaid_webinar_transcript.pdf
    January 01, 2016 - The population needs very different things. They need very different case management. … We do a couple of different things with our provider network. … One of the things we learned, and we didn't really know, is that even things like our medical management … Christopher Sellers Well, it's meant different things at different times. … about the family, things that they might need.
  20. ce.effectivehealthcare.ahrq.gov/ncepcr/tools/self-mgmt/how-script.html
    February 01, 2016 - Those are things we do naturally and now we have names for them and now we can think about how to implement … Clarify things, sometimes make some changes, encourage them, reinforce that and that has been the way … You can make a big difference by doing some simple things. The open ended question.

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