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1. 4 Things You Should Know about Urine Cultures (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/reduce/4-things.pdf
   March 01, 2017 - 4 Things You Should Know about Urine Cultures 4 Things You Should Know About Urine Cultures 1.

2. 7 Things You Should Know About Urinary Leg Bags (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/prevent/7-things.pdf
   March 01, 2017 - 7 Things You Should Know About Urinary Leg Bags AHRQ Safety Program for Long-Term Care: HAIs/CAUTI … Infographic: 7 Things You Should Know About Urinary Leg Bags The infographic flier on page 5 of … PMID: 20539136. 7 Things--Urinary Leg BagsAHRQ Safety Program for Long-Term Care: HAIs/CAUTI 3 … PMID: 18030105. 7 Things--Urinary Leg BagsAHRQ Safety Program for Long-Term Care: HAIs/CAUTI 4 … PMID: 19044121. 7 Things--Urinary Leg BagsAHRQ Safety Program for Long-Term Care: HAIs/CAUTI 7 Things

3. Transcript: How To Increase Ownership and Engagement at Multiple Levels To Prevent Infections in ICUs (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/ownership-engagement-transcript.pdf
   April 01, 2022 - Kate: How do you make things visible? … Anne: There's a lot of different ways to make things visible. … Frontline staff often think of things, or see things, or experience things that you may not have anticipated … That does a couple of different things. … things.

4. Strategy 1: Working with Patients & Families as Advisors (Tool 7) (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_7_Story_Hndout_508.pdf
   May 16, 2013 - Key points about your hospital experiences When you or your family member was in the hospital, what things … What things did people say or do that were helpful? … When you or your family member was in the hospital, what things did not go well? … What things did people say or do that were not helpful? … What improvements would you suggest to make things better for other patients and families?

5. Strategy 1: Working with Patients & Families as Advisors (Tool 7) (doc file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_7_Story_Hndout_508.docx
   February 10, 2011 - Key points about your hospital experiences When you or your family member was in the hospital, what things … What things did people say or do that were helpful? … When you or your family member was in the hospital, what things did not go well? … What things did people say or do that were not helpful? … What improvements would you suggest to make things better for other patients and families?

6. Ahcptemplsp (doc file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplsp.docx
   January 31, 2013 - There are other things going on in my life that are effecting my health. )Marque esta caja y escriba … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) 8

7. Ahcptemplsp (doc file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcptemplsp.docx
   January 31, 2013 - There are other things going on in my life that are effecting my health. )Marque esta caja y escriba … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) ( I am having trouble with … There are other things going on in my life that are effecting my health. ) 8

8. Ahcptemplen (doc file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplen.docx
   January 31, 2013 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )[List tests done] ( I am … There are other things going on in my life that are effecting my health. ) 1. … There are other things going on in my life that are affecting my health. 7

9. CAHPS QI The Case for Improving Patient Experience (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
   January 01, 2011 - And all the other areas of our business if we want to do well with things, we measure them and make sure … One is sort of a general sense of where things are at and how we are doing. … Larry Morrissey Well I think one of the things that we did was to be persistent. … So we tried to look at things that were correlated with that and we felt the communication questions … and you need to bring things up.

10. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Between You and Your Child’s Nurses Q14 Nurses listened carefully to parent Q15 Nurses explained things … Nurses Communicate With Your Child Q8  Nurses listened carefully to child Q9  Nurses explained things … Doctors Communicate With Your Child Q11 Doctors listened carefully to child Q12 Doctors explained things … told parent how to report mistakes Helping Your Child Feel Comfortable Q21 Providers asked about things … a family knows best about child Q35 Hospital had things available that were right for child’s age

11. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - Q# Beta Version (released 2017) Final Version (released June 2021) Q1 What are the most important things … What are the most important things that you look for in a healthcare provider and their staff? … Q2 When you think about the things that are most important to you, how do your provider and the staff … When you think about the things that are most important to you, how do this provider and their staff … [INSERT OPTIONAL TEXT HERE] Q1 What are the most important things that you look for in a healthcare

12. Transcript: How To Create Team Buy-In and Motivation To Get to Zero Infections (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/team-buy-in-transcript.pdf
    April 01, 2022 - It's just dealing with patients who are sick, they are at risk, and sometimes these things happen. … We tend to just accept, "Oh, things went well." … There's a lot to be said for understanding when things do work well, and let's walk that. … We do root cause analysis when things go wrong. … Things get put up the chain, if you will, and many times there's not a feedback loop.

13. Morning Briefing and Shadowing (Transcript) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/briefing.html
    April 01, 2013 - It's amazing the things that we've done. … But there may be other things as well, like electronic medical records and those kinds of things. … We found lots of things. … So we talk about things that are active, and then we talk about things that are resolved, and then we … One of the things they did was they took some of the things that were stocked, and they took them out

14. Sustaining Change Webinar Transcript | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/sustaining-change-transcript.html
    December 01, 2017 - We have the [inaudible 00:11:18] and things like that. … We'll go into those, and how to do things. Next. … Things that sometimes may seem simple. … There are different things that are always evolving. Then there's the idea of refreshing things. … Chu: What hospitals have done is a couple things.

15. Ahcptemplen (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcptemplen.docx
    January 31, 2013 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )[List tests done] ( I am … There are other things going on in my life that are effecting my health. ) 1. … There are other things going on in my life that are affecting my health. 7

16. Transcript: How To Address Attitudes and Beliefs Around Infection Prevention Strategies and Techniques (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/attitudes-beliefs-transcript.pdf
    April 01, 2022 - Because we always think, our attitudes are, we're there to help people, but sometimes we miss things … One of things that I recommend is that we train physicians and nurses together so that the physicians … Kate: And I imagine that it helps to build cooperation, trust, mutual respect, and all of those things … This is how we do things. And it works out so much better. … The other thing is, is that, when you use the learning from defects, as I said, it identifies things

17. FileNewTemplate
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - Think about how to actually implement those things that TeamSTEPPS® has taught you. … So we’re going to talk about things that are as relevant to myself as they are to all of you who are … All of these things will be important in the planning process. … Or what are the things that they particularly worry about on the front line? … So, look at those things that occur frequently.

18. Leveraging Cultural Change to Reduce Urinary Catheter Use (August 12, 2014) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.html
    December 01, 2017 - So if you look at safety and harm assessment, first of all, there are three things. … And thirdly, there's got to be consequences for failure to implement those types of things. … For example, you can get a ticket or things like that if you don't fasten your seatbelt. … So all of these things come into play. … We also gave out ‘change,' and it's a little plastic— literally looked like those things.

19. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=4
    April 24, 2024 - Group People with mobility impairments C-IM5 Pain limiting things … People with mobility impairments C-IM7 Fatigue limiting things … Health promotion & education C-HP6 Provider talked with patient about things … promotion & education C-HP1 Provider talked with patient about specific things

20. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - And we've also seen that it actually really helps in fundraising and other things where you really might … or problematic things they've experienced. … As the person goes through the walkthrough, they have a place to note their observations, things that … they think are really good, things they think might need to be changed, and we also ask them to write … If you ask your patients to get undressed or to do various things as part of a visit, you do those things