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41. Understanding SOPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
    September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Departme…

42. Hospital Survey on Patient Safety (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
    December 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5 3 SECTION C: Communications How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one unit to another .............

43. Hospital Survey on Patient Safety (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
    June 09, 2016 - We are actively doing things to improve patient safety (1 (2 (3 (4 (5 7. … that happen over and over (1 (2 (3 (4 (5 SECTION C: Communications How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another (1 (2 (3 (4

44. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - The site uses its “teachable moment” to educate patients about some of the things they and their doctors … a way to open a conversation with a doctor by saying, for example, “I came across this list of five things

45. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in

46. Enhancing Performance Via Integrated Health Systems (ppt file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
    February 16, 2011 - hard to improve what you can’t measure we often measure less, rather than more, important things increased

47. Patient Outcome Survey (mailed version (pdf file)
    cahps.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
    February 14, 2013 - During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand? … During this hospital, stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand?

48. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
    January 01, 2019 - The way we do things in this pharmacy reflects a strong focus on patient safety. … The way we do things in this pharmacy reflects a strong focus on patient safety. … When the same mistake keeps happening, we change the way we do things. … When the same mistake keeps happening, we change the way we do things. … When the same mistake keeps happening, we change the way we do things.

49. SOPS Workplace Safety Supplemental Item Set for Nursing Homes (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/Workplace-Safety-Supplemental-Item-Set-NursingHomes.docx
    January 01, 2023 - ☐ 5 ☐ 9 Section B: Moving, Transferring, or Lifting Residents How often do the following things … ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 9 Section D: Interactions Among Staff How often do the following things

50. The Role of Leadership in Quality Improvement Efforts (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
    January 01, 2011 - Gregg Meyer One of the most important things we all do in leadership positions is we not only conform … One of the most important things a leader can do is the follow through, is when the front line does the … to our MRSA rates,” all on a single graphic, they drove home the message that this has an impact on things

51. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
    December 01, 2022 - office or clinic visit in the last 12 months whose health providers listened carefully, explained things … for the four CAHPS questions asking about health providers: (1) listening carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … or clinic visit in the last 12 months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things

52. Using TeamSTEPPS to Create Change ... (pt 2/3)
    cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-080917.pptx
    January 01, 2017 - Strategy: Shrink the Change – Break things down into smaller chunks so folks don’t feel overwhelmed. … Shape the Path Strategy: Tweak the Environment – What small changes can people try to make things better

53. AHCP Template for Manual Creation: English-Speaking Patients (pdf file)
    cahps.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
    February 14, 2013 - There are other things going on in my life that are affecting my health.

54. CAHPS Elicitation Protocol Webcast (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
    January 01, 2017 - Acts like I am making things up. Does not take me seriously.

55. Morningbriefing (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/morningbriefing.doc
    August 07, 2012 - Specific Things To Consider Problem Identified Person Assigned To Followup Action Taken Patient

56. Coordination (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - Coordination and comprehensiveness of care is one of the key things that the MHQP survey measures in … addition to things like provider and patient communication, knowledge of the patient, access to care … care clinician did not always seem to know the important information about their medical history or things … of their operationally-based teams speak to both successes and “ah-ha” moments in terms of why some things

57. SOPS Workplace Safety Supplemental Item Set for Nursing Homes (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/WorkplaceSafetyForNursingHomes.pdf
    January 01, 2023 - ☐ 3 ☐ 4 ☐ 5 ☐ 9 Section B: Moving, Transferring, or Lifting Residents How often do the following things … ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 9 Section D: Interactions Among Staff How often do the following things happen

58. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - If you do not understand, ask your doctor or nurse to explain things more clearly. … Will I need physical or occupational therapy for help with exercises or relearning how to do things?

59. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
    December 01, 2023 - office or clinic visit in the last 12 months whose health providers listened carefully, explained things … for the four CAHPS questions asking about health providers: (1) listening carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … or clinic visit in the last 12 months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things

60. Slide 1 (ppt file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
    February 17, 2011 - They attempt remarkable things (provocation and optimism) They talk about justice They have a shared