-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - 66% 64% 53%
How Well the Child's Doctors Communicate 77% 77% 81% 79% 73%
Child’s doctor explained things … doctor showed respect for what respondent had to say 85% 85% 88% 87% 83%
Child’s doctor explained things … 65% 65% 70% 56%
How Well the Child's Doctors Communicate 80% 81% 83% 75%
Child’s doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way
that was easy
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - We look at staff actions and the way we do things to understand why mistakes happen in this
pharmacy … When the same mistake keeps happening, we change the way we do things.
C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.
-
ahrqpubs.ahrq.gov/funding/process/award-process/index.html
June 01, 2017 - contact the applicant organization to request additional and/or updated information regarding such things … have been satisfactorily addressed, GM staff prepare a Notice of Award (NOA) indicating, among other things
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand … In the last 6 months, how
often did this provider explain
things in a way that was easy to
understand … During your most recent
visit, did this provider
explain things in a way that
was easy to understand
-
ahrqpubs.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent
-
ahrqpubs.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - wanted
How Well Clinicians Communicate
Q11 Clinicians listen carefully
Q12 Clinicians explain things … Compare ability to deal with social situations to 1 year ago
Q33 Compare ability to accomplish things
-
ahrqpubs.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
-
ahrqpubs.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report
You could learn many things … Retirees also tend to have the time to read things carefully, so they may be more receptive to thorough
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - provider within
15 minutes of appointment
time
13
Provider
communication
Provider explained things … [Never/ Sometimes/ Usually/
Always]
In the last 12 months, how
often did this provider explain
things … Providers Communicate with Patients
The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Response Options
• Never
• Sometimes … health goals
No change to
item
PCMH5 PCMH13
Anyone in provider’s office
asked if there were things
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate 7% 16% 77% 32,247
Doctor ex plained things … 67% 37,811
How Well the Child's Doctors Communicate 5% 14% 81% 35,986
Child's doctor explained things … 22% 68% 7,589
How Well the Child's Doctors Communicate 4% 15% 82% 7,523
Child's doctor explained things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
-
ahrqpubs.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
February 01, 2023 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - And again, you can see some discussion of both things that went right and things that didn't go so right … We can open things up for questions. … And so, there were a
couple things I'm going to cover. … These are really important things for an office to
hear if they want to improve their care and their … We're going to
move to wrap things up to respect everyone's time.
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Departme…
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
December 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5
3
SECTION C: Communications
How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one
unit to another .............
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 09, 2016 - We are actively doing things to improve patient safety
(1
(2
(3
(4
(5
7. … that happen over and over
(1
(2
(3
(4
(5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
(1
(2
(3
(4
-
ahrqpubs.ahrq.gov/talkingquality/explain/support/help-consumers.html
March 01, 2016 - The site uses its “teachable moment” to educate patients about some of the things they and their doctors … a way to open a conversation with a doctor by saying, for example, “I came across this list of five things
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - What are the most important things that you look for in a healthcare provider and the
staff in his or … When you think about the things that are most important to you, how do your provider
and the staff in
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
February 16, 2011 - hard to improve what you can’t measure
we often measure less, rather than more, important things
increased
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
January 01, 2019 - The way we do things in this pharmacy reflects a strong focus on patient safety. … The way we do things in this pharmacy reflects a strong focus on
patient safety. … When the same mistake keeps happening, we change the way we do
things. … When the same mistake keeps happening, we change the way we
do things. … When the same mistake keeps happening, we change the
way we do things.