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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
    February 05, 2019 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 National Steering Committee on Patient Safety • AHRQ is co-leading
  2. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
    February 07, 2019 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 National Steering Committee on Patient Safety • Convened by the Institute
  3. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
    January 01, 2018 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 7 AHRQ’s Center for Quality Improvement and Patient Safety (CQUIPS) • Conducts
  4. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
    January 01, 2023 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
    September 01, 2022 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 9 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
    August 06, 2018 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 6 AHRQ’s Center for Quality Improvement and Patient Safety (CQUIPS) • Conducts
  7. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
    January 01, 2023 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance
  8. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
    June 01, 2020 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops
  9. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
    January 01, 2015 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 9 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance
  10. www.talkingquality.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - Slide 6 Say: The worst thing you can do in this case is ignore the problem. … The second-worst thing is talking about it in front of the patient. … Nurse: “Another thing we can do to help prevent a CAUTI from developing is to find a safe place to hang
  11. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
    April 13, 2017 - By standardizing procedures with the checklist, you can make sure the team is doing the same thing for
  12. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
  13. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/using-social-media-lambiaso-20110901-transcript.pdf
    June 01, 2010 - Barbara Lambiaso I think one thing that Lauren mentioned which is really important, is you really do … Quality Report Transcript release date 9/1/11 6 Barbara Lambiaso Well, the really great thing … The first thing you should do is establish a user name for your organization or for yourself and make
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-self-management.pdf
    August 27, 2018 -  Do at least one thing each day that brings you joy On the way ⧠ Imagine that you are tobacco
  15. Staff Member Survey (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
    August 23, 2018 - Staff Member Survey P a g e | 1 PLEASE FLIP TO PAGE 2 Version 3 FOR COACH ONLY: PRACTICE ID: _____________ Healthy Hearts Northwest Follow-up Staff Member Survey (#3) Name of your practice: ________________________________________ Address of your practice: ____________________________…
  16. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - FileNewTemplate Module 11: Implementation Planning Office-Based Care Online Course Welcome to Welcome to the TeamSTEPPS for Office-Based Care Online Course. This is Dr. Brigetta Craft. This presentation will cover Module 11, Implementation Planning, that you, as a practice facilitator, will review. In this modul…
  17. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/physician-survey-post-intervention-nw.pdf
    January 01, 2014 - Staff Member Survey for Physicians Version 3 FOR COACH ONLY: PRACTICE ID: Healthy Hearts Northwest Follow-up Staff Member Survey (#2) ***MD, ND, DO, NP, PA version***      Name of your practice: Address of your practice: Today’s date: 1. Please rate your level of agreement with the following stateme…
  18. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino UPDATED NARRATIVE ITEM SETS FOR THE CAHPS CLINICIAN & GROUP SURVEY Steven Martino, PhD Overview of Narrative Item Set Development Process • Literature review and environmental scan • Drafting of narrative items • Pretesting to assess readability and …
  19. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-cooley.pdf
    April 01, 2015 - It’s constantly evolving; if you get one thing going, there’s always something else you can improve … It’s constantly evolving; if you get one thing going, there’s always something else you can improve
  20. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - And an actionable example might be something like the most important thing that I really feel is that … One person said I'm appreciative; they always prescribe me what I need for each thing that is not working … And one thing we heard time and time again is please, please we don’t want a new password. … So one thing I’ll point out here is we have 434 surveys. … And at the bottom one thing that was mentioned. That’s me.

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