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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Leape.pdf
April 27, 2005 - What is the right thing to do? Which practices improve safety? What is
the evidence?
2. … How do we do the right thing? … How do we make sure that the right thing is done 100 percent of the
time?
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www.cahps.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
February 01, 2023 - Slide 6
Say:
The worst thing you can do in this case is ignore the problem. … The second-worst thing is talking about it in front of the patient. … Nurse: “Another thing we can do to help prevent a CAUTI from developing is to find a safe place to hang
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - CAHPS QI The Case for Improving Patient Experience
The Case for Improving Patient Experience
October 2011 Podcast
Speaker
Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group
Moderator
Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - And an actionable example might be something like the most important thing that
I really feel is that … One person said I'm appreciative; they always prescribe me what I need for each thing that is not working … And one thing we heard time and time again is please, please we don’t want a new
password. … So one thing I’ll point out here is we have 434 surveys. … And at the bottom one thing that was mentioned. That’s me.
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www.cahps.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - The most important thing is to remember to keep your diet consistent.
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www.cahps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Skip to main content
An official website of the Department of Health and Human Services
Careers
Contact Us
Español
FAQs
Search all AHRQ sites
Search small
Search
Menu
…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions
Patient Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Updated 3/20/17
Patient Experience Measures from the
CAHPS® Child Hospital Survey
Introduction.....................…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name: Child_HCAHPS_English_Survey_954a.docx
Last updated: May 12, 2016
Instructions for Front Cover
• Replace the cover of this document with your own front cover. Include a user-friendly title
and your own logo.
•…
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name: Child_HCAHPS_English_Survey_954a.docx
Last updated: May 12, 2016
Instructions for Front Cover
• Replace the cover of this document with your own front cover. Include a user-friendly title
and your own logo.
•…
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
March 01, 2016 - The whole thing works better if everyone
is working on something and that the targets and priorities … I'll just give everybody
pain meds and that kind of thing. We don't believe in that at all. … kind of thing.
Susan Edgman-Levitan
That's great. … The good thing is that throughout all of our QI measures there's usually one site that is
excelling … Susan Edgman-Levitan
I just want to jump in and say one thing about that.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Providers told parent how to report mistakes
Helping Your Child Feel Comfortable
Providers asked about thing
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 4)
We are partners in your care
We work to make sure you get the
best care possible.
Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy 2: Communicating to Improve Quality (Tool 4)
Guide to Patient and Family En…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
May 01, 2017 - AHRQ Safety Program for Perinatal Care: Am I Ready to Become an Advisor?
AHRQ Safety Program for Perinatal Care
Am I Ready to Become an Advisor?
Are you thinking about becoming a patient and family advisor? Review the checklist below and check those statements with which you agree. If there are statements with which y…
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www.cahps.ahrq.gov/patient-safety/reports/liability/sands.html
August 01, 2017 - liability and patient safety environments in the State, and most interviewees believed it was "the right thing … Proponents believe that DA&O is "the right thing to do," not only because it compensates patients who … The consistent view that such a model is the "right thing to do" ethically, with cost savings as an additional … Most stakeholders believe it is “the right thing to do,” despite its challenges.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/evidencenow-story.pdf
September 01, 2021 - There is more work to be done, but one thing is clear:
the EvidenceNOW model works.
4
AHRQ
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home
Population Version: Adult
Supplemental Patient-Centered Medical Home Items for the CAHPS® Clinician & Group Survey 3.0
Population Version: Adult
Language: English
Read about the Patient-Centered Medical Home Item Set.
Users o…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
April 24, 2017 - Coaching Scenarios
Coaching
Workshop
Coaching Scenarios 1 and 2
INSTRUCTIONS:
Read the scenarios below and, among your group:
As the coach, provide constructive and purposeful feedback to the team member about the
issues.
As a team member, assume an interactive role by questioning and sharing…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
February 16, 2011 - is this a good thing?
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
April 05, 2018 - Teach-Back
Teach-Back
Teach-Back: Role Play Scenarios
The Guide to Improving Patient Safety in Primary Care
Settings by Engaging Patients and Families
Teach-Back
Role Play Scenario 1
Facilitator Instructions
1. As facilitator, play the role of the patient.
2. Request a volunteer to play the role of the clinici…