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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-transcript.doc
    December 10, 2013 - So the first thing that I’ll do is disclose to you that I have a very large, 30-plus year nursing chip … So the first thing that you’ll see – and, Paul, if you would switch to the next slide – is why is there … But it’s a fascinating historical perspective that still exists today and I would say the same thing … So the first thing that I wanted to do – you know, I’m in a hospital as a consultant and I’m thinking … We are all working at the same picture and seeing a similar thing and sometimes having everybody talk
  2. www.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-transcript.html
    December 01, 2017 - So the first thing that I'll do is disclose to you that I have a very large, 30-plus year nursing chip … So the first thing that you'll see – and, Paul, if you would switch to the next slide – is why is there … But it's a fascinating historical perspective that still exists today and I would say the same thing … So the first thing that I wanted to do – you know, I'm in a hospital as a consultant and I'm thinking … We are all working at the same picture and seeing a similar thing and sometimes having everybody talk
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
    March 03, 2021 - CAHPS PE Coach Completed Communication with families over scheduling Clinicians Call families 1st thing … Dudley Completed Communication with families over scheduling Cl inic ians Call families 1st thing
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
    January 01, 2018 - Shaller, Slide 26 And the first thing is that not only are patients often the best and sometimes the … Shaller, Slide 28 Another important thing to know about CAHPS surveys is that they are all based on … Shaller, Slide 29 Another thing that you should know about CAHPS surveys is that the survey content … Shaller, Slide 30 Another thing to know is that standardization of CAHPS surveys actually is the key … The other thing to consider in sampling is how are you planning to use the data?
  5. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/stories-transcript.html
    June 01, 2017 - And that was the first thing I had issues with, you know, gathering data for that.
  6. www.ahrq.gov/hai/cauti-tools/archived-webinars/assess-adapt-transcript.html
    December 01, 2017 - messages to maybe check back and read back to ensure that we— to let the sender know that this is the thing … So, the next thing— what we encourage you to do is to educate both yourself and your staff on the science … I know one thing that we've done for some of our projects, something that we've encouraged, we'll go … Lisa Lubomski: As we're waiting for questions, I have another thing that I'd like to mention.
  7. Paul Tedrick (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/assess-adapt-transcript.doc
    June 03, 2014 - messages to maybe check back and read back to ensure that we— to let the sender know that this is the thing … So, the next thing— what we encourage you to do is to educate both yourself and your staff on the science … I know one thing that we’ve done for some of our projects, something that we’ve encouraged, we’ll go … Lisa Lubomski: As we’re waiting for questions, I have another thing that I’d like to mention.
  8. www.ahrq.gov/hai/cusp/toolkit/content-calls/clabsi-invest.html
    April 01, 2013 - The other thing that we did was – did someone speak up? … the number of steps they take and make things simpler, the more likely that they will do the right thing … The other thing I’ve noticed is that when the patient has a lot of drainage, especially if their co-ags … The only thing that I would say is that at least for your team that they know they’re not the ones that … That gentle thing that we’ve learned and being very careful inner-outer, we have to kind of let that
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/infectious-complications-090914.pptx
    January 01, 2014 - The people who actually see it, you know, are more prone to doing the thing. … The people who think it is burdensome because it's another thing for them to do are not really enthusiastic … think those are the day-to-day clinical practice frustrations where it's sometimes hard to do the right thing
  10. www.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
    September 01, 2016 - But when you are hearing the same thing again and again and again from a significant number of people … And the first thing I’d like to say is that when you see the name CAHPS with the trademark symbol, you
  11. www.ahrq.gov/talkingquality/explain/communicate/trust.html
    December 01, 2022 - Other sponsors can do the same thing through effective outreach efforts.
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
    June 02, 2025 - One thing I want to point out with the problem statement is, we never want to hint at the cause of the … Now, an important thing to point out when we're talking about baseline data is if benchmarking data is … One thing to point out about causes. … The one that's highlighted in red here—let's just say for the sake of this example—that's the first thing
  14. www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/snac-final-report-mar2023.pdf
    January 01, 2025 - We will promote the design of medical technology so that it's easy to do the right thing and hard to … do the wrong thing Add: Add: Round 2: Aim Ranking Rank 1-10, with 1 being most preferred and 10 … 6 4 1 to 9 We will promote the design of medical technology so that it's easy to do the right thing … and hard to do the wrong thing 6.1 2 1 to 10 Our willingness (promise) to include the patient's … and hard to do the wrong thing 5.6 2 2 to 8 Augment measurement of harm
  15. www.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
    September 01, 2015 - The most important thing is to remember to keep your diet consistent.
  16. Ahcptemplsp (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcptemplsp.docx
    June 02, 2025 - Template for Manual Creation of the AHCP: Spanish-Speaking Patients ** Triaga este plan a TODAS sus citas ** Plan de Cuidado Para: [Patient name] Dia de Alta: [discharge date] ¿Preguntas o problemas sobre este paquete? Llame a su transición a la portada enfermera: (xxx) xxx-xxxx DE PHOTO HERE ¿Problemas serios de …
  17. www.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
    November 01, 2016 - us some time to come up with the first strategy, but we did publish that in 2011 and the important thing … The thing I like to emphasize is that the images on this slide and the slide before it, number 23, don't … overall trends, but then you'll also see the variations by age and by race/ethnicity, and the other thing … the language for everything that we do, for every aim, for every priority and not make it a separate thing … state-based benchmarks so it's not done at the institutional level, probably the first, most important thing
  18. www.ahrq.gov/cahps/surveys-guidance/hospital/about/child-survey-measures.html
    May 01, 2016 - CAHPS Child Hospital Survey Measures For more information: Patient Experience Measures from the CAHPS Child Hospital Survey (PDF, 483 KB) Communication Between You and Your Child's Nurses Q14        Nurses listened carefully to parent Q15        Nurses explained things to parent in a way that was easy to…
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/engaging-staff-stories-transcript.docx
    May 01, 2017 - And that was the first thing I had issues with, you know, gathering data for that.
  20. www.ahrq.gov/news/newsroom/case-studies/201521.html
    July 01, 2015 - “TeamSTEPPS gave people permission to do the right thing and provided processes in the context of patient

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