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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/TeachBack-QuickGuide-card.pdf
June 02, 2025 - Teach-Back Quick Guide
Teach-Back Quick Guide
• Use teach-back for ALL patients.
• Start with most important message.
• Limit to 2-4 key points.
• Use plain language.
• Rephrase message until patient demonstrates
clear understanding.
Examples of Teach-Back Starters
• “Just t…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - listening to this, all of the places where we see both patients and practices
struggling to do the right thing
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - Patient Experience Measures from the CAHPS Clinician & Group Survey
Patient Experience Measures from the CAHPS Clinician & Group Survey
CAHPS® Clinician & Group Survey and Instructions
Patient Experience Measures from the
CAHPS® Clinician & Group Survey
Introduction ...................................…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.pdf
June 02, 2025 - Survey on Patient Safety (facility version)
1
Survey on Patient Safety
Instructions
This survey asks for your opinions about patient safety issues, medical error, and event reporting in your facility
and will take about 10 to 15 minutes to complete.
If you do not wish to answer a question, or if a question …
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 02, 2025 - Hospital Survey on Patient Safety
SOPSTM Hospital Survey
Version: 1.0
Language: English
Note
· For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a Web-based survey, and preparing and analyzing data, and producing re…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english.docx
September 01, 2024 - SOPS® Nursing Home Survey on Patient Safety
SOPS® Nursing Home Survey
Version: 1.0
Language: English
· For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a web-based survey, and preparing and analyzing data, and prod…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/089-or-traffic-fg.docx
April 01, 2025 - AHRQ Safety Program for MRSA
Prevention: Targeting SSI
Operating Room Traffic
Surgical Services
For: Cardiac, Hip and Knee Joint Replacement, and Spinal Fusion Surgeries
Slide Title and Commentary
Slide Number and Slide
Operating Room Traffic
SAY:
This presentation will continue the review of Perioperative Infect…
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www.ahrq.gov/talkingquality/explain/support/explain-use.html
February 01, 2016 - Explain How Health Care Quality Information Can Be Used
Report sponsors can’t assume that people will know how to use the information in a report card. You have to tell them.
Although helping people make a decision is often viewed as the primary reason for sharing comparative quality information, there are ot…
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www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - CAHPS Clinician and Group Survey 3.0 Measures
For more information: Patient Experience Measures from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB)
Getting Timely Appointments, Care, and Information
Q6 Patient got appointment for urgent care as soon as needed
Q8 Patient got appoin…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/TeachBackClinicianJobAid-Poster.pdf
June 02, 2025 - Teach-Back Quick Guide (poster)
Teach-Back Quick Guide
→ Use teach-back for ALL patients.
Start with most important message.
Limit to 2-4 key points.
Use plain language.
Rephrase message until patient demonstrates clear understanding.
→
→
→
→
Examp…
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www.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
March 01, 2017 - Reduce Unnecessary Urine Culturing and Overuse of Antibiotics
Know When To Order Urine Cultures
Educational module and tools that summarize why more urine cultures lead to more catheter-associated urinary tract infection diagnoses, and provide tools to use to appropriately identify when to order a urine cul…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-childhcahps-infographic.pdf
January 01, 2021 - 2021 CAHPS Child Hospital Survey Database Chartbook Executive Summary
2021 Child Hospital Survey Database
The pilot year 2021 Consumer Assessment of Healthcare
Providers and Systems (CAHPS®) Child Hospital Survey
Database includes 5,858 survey responses voluntarily
submitted by 11 hospitals.
High Scoring
Meas…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - personal doctor respected consumer
comments
4% 10% 86% 53,327
Child’s personal doctor explained thing … personal doctor respected consumer
comments
3% 11% 86% 8,984
Child’s personal doctor explained thing
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www.ahrq.gov/talkingquality/plan/your-audience/learn-about.html
July 01, 2011 - How To Learn About the Audience for a Health Care Quality Report
Here are some things you can do to gather useful information about your audience.
Ask Your Audience About Themselves
Start by asking your audience as well as those who know them well about their concerns and information needs:
What do th…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - 2020 CAHPS Health Plan Survey Database Chartbook
THE CAHPS DATABASE
2020 CAHPS Health Plan Survey Database
2020 Chartbook
What Consumers Say About Their Experiences With Their
Health Plans and Medical Care
This document is in the public domain and may be used and reprinted without permission in the United St…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - 2023 CAHPS Health Plan Survey Database Chartbook
The Consumer Assessment of Healthcare Providers and
Systems (CAHPS®) Health Plan Survey Database
2023 Medicaid and Children’s Health
Insurance Program (CHIP) Chartbook
What Enrollees Say About Their Experiences With Their
Health Plans and Medical Care
Authors…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/premortem-tool.docx
January 01, 2017 - Tool: Premortem
Problem Statement
Projects often fail due to many circumstances. Quality improvement programs, like the Comprehensive Unit-based Safety Program (CUSP) are no exception. Understanding potential barriers and complications to project implementation and success BEFORE the launch of a new program can miti…
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/trends.html
June 01, 2018 - Chartbook on Person- and Family-Centered Care
Summary of Trends
Previous Page Next Page
Table of Contents
Chartbook on Person- and Family-Centered Care
Acknowledgments
Person- and Family-Centered Care
Summary of Trends
Measures of Person- and Family- Centered Care
Communication Measures: H…
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www.ahrq.gov/patient-safety/reports/hotline/appd.html
May 01, 2016 - Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events
Appendix D. Hotline Site Visit Interview Protocol
Previous Page
Table of Contents
Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
October 30, 2020 - CAHPS Clinician & Group Adult Survey 3.0
CAHPS® Clinician & Group Survey with Patient-Centered Medical Home Items
Version: 3.0
Population: Adult
Language: English
Notes
· Patient-Centered Medical Home (PCMH) items. This version of the Clinician & Group Survey includes the 3.0 version of PCMH items. PCMH item…