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www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - CAHPS ECHO Survey Measures
For more information: Reporting Measures from the CAHPS ® ECHO Survey (PDF, 48 KB)
Getting Treatment Quickly
Q3 Get help by telephone
Q5 Get urgent treatment as soon as needed
Q7 Get appointment as soon as wanted
How Well Clinicians Communicate
Q11 Clinicians list…
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta)
These supplemental items are designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta).
Learn about the CAHPS Patient Narrative Item Sets .
Learn about the Clinician & Group Visit Survey 4.0 (beta) .
Placing …
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3a.html
July 01, 2018 - Altruism: It's the right thing to do . … Finally, individuals' (and organizations') inherent desires to do the right thing and provide high-quality … . 82 Conway argues that increasing the focus on the patient and increasing PFCC is "just the right thing … to do," and that the desire to do the right thing is crucial to change. 82 In interviews with 15 primary
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www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
March 01, 2017 - How CAHPS Surveys Measure Patient Experience
Susan Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
Are patient experience and patient satisfaction one and the same? How do CAHPS surveys measure patients’ experiences with the…
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www.ahrq.gov/hai/cusp/toolkit/content-calls/zero-clabsi.html
April 01, 2013 - Sustaining Zero CLABSIs (Transcript)
May 8, 2012
Operator: Excuse me, everyone, we now have our speakers in conference. Please be aware that each of your lines is currently in a listen-only mode. At the conclusion of the presentation, we will open the floor for questions, and at that time instructions will b…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
March 01, 2023 - SOPS Medical Office Survey, Version: 1.0 Language: English
SOPS® Medical Office Survey
Version: 1.0
Language: English
• For more information on getting started, selecting a sample, determining data collection
methods, establishing data collection procedures, conducting a web-based survey, and
preparing and an…
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www.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
March 01, 2017 - CAHPS Cancer Care Survey Measures
For more information: Patient Experience Measures from the CAHPS ® Cancer Care Survey (PDF, 325 KB)
Getting Timely Appointments, Care, and Information
Q14 Patient got appointment for urgent care as soon as needed
Q16 Patient got appointment for non-urgent care …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
September 08, 2017 - Patient Experience Measures from the CAHPS Health Plan Survey
Patient Experience Measures from the CAHPS Health Plan Survey
CAHPS® Health Plan Survey and Instructions
Document No. 2109
Updated 9/8/2017
Patient Experience Measures from the
CAHPS® Health Plan Survey
Table of Contents
Introduction.…
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-appendixes.pdf
December 01, 2021 - 2021 National Healthcare Quality and Disparities Report Appendixes
2021 National Healthcare Quality and Disparities Report
Appendixes
Appendix A: Data Sources Used for 2021 NHQDR
Appendix B: Definitions and Abbreviations Used in 2021 NHQDR
Appendix C: Measures Used in the 2021 State Maps
U.S. DEPARTMENT OF
…
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pdf
October 01, 2016 - 2015 National Healthcare Quality and Disparities Report: Chartbook on Person- and Family-Centered Care
Agency for Healthcare Research and Quality
Advancing Excellence in Health Care www.ahrq.gov
CHARTBOOK
ON
PERSON- AND
FAMILY-CENTERED
CARE
National Healthcare Quality and Disparities Report
This document …
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www.ahrq.gov/evidencenow/projects/urinary/optima-interview.html
November 01, 2024 - The most important thing practices can do to treat UI is to start off by gaining confidence in any single
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/2022-HSOPS-WPS-database-report-appendix-508.pdf
January 01, 2022 - Item WPD2)
59% 65% 91%
My supervisor, manager, or clinical leader can be trusted to do
the right thing … Item WPD2)
89% 81% 69%
My supervisor, manager, or clinical leader can be trusted to do
the right thing … (Item WPD2) 83% 89%
My supervisor, manager, or clinical leader can be trusted to do the right
thing … WPD2)
88% 82% 85% 86%
My supervisor, manager, or clinical leader can be trusted to do
the right thing
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/booklets/gynecologic-booklet.pdf
November 01, 2023 - Preparing for and Recovering After Gynecologic Surgery
Preparing for and Recovering
After Gynecologic Surgery
e
Gynecologic Surgery Patient Education Guide 1
Preparing for and Recovering
After Gynecologic Surgery
Patient Name ___________________________________________________________________
Surgeon Nam…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
April 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 3)
Patient and Family Advisor Application Form
Name (First and Last):
Street Address:
City: State: ZIP Code:
Home phone: Cell phone: Email address:
Preferred contact (circle one): Home phone Cell phone Email
The following questions will help u…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.pdf
April 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 3)
Guide to Patient and Family Engagement :: 1
Patient and Family Advisor Application Form
Name (First and Last): ______________________________________________________________________________________________________________
Street Address: __…
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/pcc-slides.html
June 01, 2018 - Chartbook on Person- and Family-Centered Care: Slide Presentation
National Healthcare Quality and Disparities Report
Slide 1
National Healthcare Quality and Disparities Report
Chartbook on Person- and Family-Centered Care
September 2016
Slide 2
National Healthcare Quality and Disparities Report
…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/booklets/appendectomy-booklet.pdf
November 01, 2023 - Recovering After Emergency Appendectomy
Recovering After
Emergency Appendectomy
e
Emergency Appendectomy Patient Education Guide 1
Recovering After Emergency
Appendectomy
Patient Name ___________________________________________________________________
Surgeon Name _________________________________________…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/booklets/gallbladder-booklet.pdf
November 01, 2023 - Recovering After Emergency Gallbladder Surgery
Recovering After
Emergency Gallbladder
Surgery
e
Recovering After Emergency
Gallbladder Surgery
Patient Name __________________________________________________________________
Surgeon Name _________________________________________________________________
…
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www.ahrq.gov/talkingquality/explain/support/help-consumers.html
March 01, 2016 - Help Consumers Start Conversations With Trusted Providers
A major goal of public reporting is to improve quality. This includes not only the quality of care received by an individual who uses the information to make a better decision, but also the quality of care overall.
One way to contribute to this kind …
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - CAHPS Clinician & Group Narrative Item Set
Originally known as the Narrative Elicitation Protocol, the first CAHPS Narrative Item Set asks patients about their experiences in ambulatory care settings. The items were developed to be used with the CAHPS Clinician & Group Survey (CG-CAHPS) but they can also be use…