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1. Why is Self-Management Support important? (Video Transcript) | Agency for Healthcare Research and Quality
   www.ahrq.gov/ncepcr/tools/self-mgmt/why-script.html
   February 01, 2016 - (Video Transcript) Self-Management Support The thing that really sold me on patient self management … Most long-term primary care practices are about chronic care management and this is the kind of thing … That's a wonderful thing to hear from patients. They see that it's a positive team approach.

2. Action Planning for the SOPS Surveys-Overview (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
   June 02, 2025 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 National Steering Committee on Patient Safety • AHRQ is co-leading

3. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
   June 02, 2025 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 National Steering Committee on Patient Safety • Convened by the Institute

4. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
   June 02, 2025 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 6 AHRQ’s Center for Quality Improvement and Patient Safety (CQUIPS) • Conducts

5. Implementation of an Event Reporting and Learning System Leads to Improvements in Patient Safety Culture at UNC Medical Center-Ginsberg (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-unc-webcast-ginsberg.pdf
   June 02, 2025 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops

6. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
   January 01, 2018 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 7 AHRQ’s Center for Quality Improvement and Patient Safety (CQUIPS) • Conducts

7. Understanding SOPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
   September 01, 2022 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 9 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance

8. An Overview of the SOPS® Surveys for New Users - Ginsberg (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
   January 01, 2023 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance

9. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety -Ginsberg (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-ASC_Webcast_2021-Ginsberg.pdf
   January 01, 2021 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops

10. Prologue: The Shift toward Performance and Tools (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Prologue_Keyes_Vol3.pdf
    June 02, 2025 - However, over time it has become abundantly clear that knowing the right thing to do and doing the right … thing (i.e., performance) do not necessarily go hand-in-hand. … However, having access to a performance- enhancing technique or tool is not the same thing as using it

11. Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
    June 02, 2025 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 7 AHRQ’s SOPS Program • SOPS surveys are used by healthcare organizations

12. SOPS Ambulatory Surgery Center Webcast - GINSBERG (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
    January 01, 2023 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance

13. Understanding SOPS® Surveys: A Primer for New Users - Fisher (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-fisher.pdf
    January 01, 2022 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 9 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 to advance

14. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
    June 01, 2020 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops

15. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-SOPS_101_Webcast-GINSBERG.pdf
    September 01, 2020 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 8 AHRQ’s SOPS Program • Initiated and funded by AHRQ since 2001 • Develops

16. Two More “Es” and How To Spread (Transcript) | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/content-calls/how-to-spread.html
    April 01, 2013 - It’s no longer this new thing that we’re doing, this different thing that takes me more time, but rather … And maybe that’s kind of an obvious thing. … And then the other thing that we do is we have spread out. … And so, CUSP is this thing that we want sustained in perpetuity. … But it’s kind of an understood thing that, “We very much value you here.

17. Module 2: Urinary Catheter Maintenance Facilitator Notes | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - Slide 6 Say: The worst thing you can do in this case is ignore the problem. … The second-worst thing is talking about it in front of the patient. … Nurse: “Another thing we can do to help prevent a CAUTI from developing is to find a safe place to hang

18. Quality-Survey-Ok (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/quality-survey-ok.pdf
    August 02, 2018 - Page 9 of 9 Please provide comments for the following two questions: Please tell us at least one thing … Please tell us at least one thing that members of the H2O QI team could have done better. … 4: NA_4: Please provide comments for the following two questions: Please tell us at least one thing

19. SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D. (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
    July 01, 2018 - improvements • Improve communication and engagement between clinicians and patients • Make the safe thing … the easy thing to do 9 AHRQ’s SOPS Program • Since 2001, the SOPS Program: ► Advances the understanding

20. Transcript: How To Create Team Buy-In and Motivation To Get to Zero Infections (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/team-buy-in-transcript.pdf
    April 01, 2022 - Those sorts of things have a way of increasing the desire for others to do the same thing because we … Sam: If a unit is experiencing an ongoing challenge with infections, I think the very first thing is … The next thing is that, "I'm not sure if we can really overcome this or not. … I think this is the final thing. … The other thing that is a relatively routine reaction is when you put forward evidence and you say,