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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - improvements
• Improve communication and engagement between clinicians and
patients
• Make the safe thing … the easy thing to do
9
AHRQ’s SOPS Program
• Initiated and funded by AHRQ since 2001 to advance
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teamstepps.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
February 01, 2023 - Slide 6
Say:
The worst thing you can do in this case is ignore the problem. … The second-worst thing is talking about it in front of the patient. … Nurse: “Another thing we can do to help prevent a CAUTI from developing is to find a safe place to hang
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - CAHPS QI The Case for Improving Patient Experience
The Case for Improving Patient Experience
October 2011 Podcast
Speaker
Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group
Moderator
Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - And an actionable example might be something like the most important thing that
I really feel is that … One person said I'm appreciative; they always prescribe me what I need for each thing that is not working … And one thing we heard time and time again is please, please we don’t want a new
password. … So one thing I’ll point out here is we have 434 surveys. … And at the bottom one thing that was mentioned. That’s me.
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teamstepps.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - The most important thing is to remember to keep your diet consistent.
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Skip to main content
An official website of the Department of Health and Human Services
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name: Child_HCAHPS_English_Survey_954a.docx
Last updated: May 12, 2016
Instructions for Front Cover
• Replace the cover of this document with your own front cover. Include a user-friendly title
and your own logo.
•…
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Providers told parent how to report mistakes
Helping Your Child Feel Comfortable
Providers asked about thing
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey
CAHPS Nursing Home Survey – Long-Stay Resident Instrument
1Information for Vendors
1Information for Interviewers
2Introductory Script and Questions
11Appendix: Showcards With Printed Response Options
File name: nursi…
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/evidencenow-story.pdf
September 01, 2021 - There is more work to be done, but one thing is clear:
the EvidenceNOW model works.
4
AHRQ
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
February 16, 2011 - is this a good thing?
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
April 05, 2018 - Teach-Back
Teach-Back
Teach-Back: Role Play Scenarios
The Guide to Improving Patient Safety in Primary Care
Settings by Engaging Patients and Families
Teach-Back
Role Play Scenario 1
Facilitator Instructions
1. As facilitator, play the role of the patient.
2. Request a volunteer to play the role of the clinici…
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teamstepps.ahrq.gov/talkingquality/measures/setting/health-plan/examples.html
December 01, 2022 - quality measures typically reported to consumers are a combination of clinical quality (doing the right thing
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - Q4. not a thing
Q5. i like my doctor
18
www.ahrq.gov/cahps
Illustrating more effective elicitation
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/guidelines-recommendations/tobacco/clinicians/references/clinhlpsmkqt/clinhlpsmksqt.pdf
May 01, 2008 - For example,
“Quitting tobacco is the
most important thing you
can do to protect your
health.”
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Most
important thing is to listen and provide appropriate care.
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teamstepps.ahrq.gov/talkingquality/explain/communicate/trust.html
December 01, 2022 - Other sponsors can do the same thing through effective outreach efforts.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey
CAHPS® Nursing Home Survey: Long-Stay Resident Instrument
CAHPS Nursing Home Survey – Long-Stay
Resident Instrument
Information for Vendors ....................................................... 1
Conventions Used in This Docume…
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - Ideas and Advice
*
*
“I think when people look back at our time, they will be amazed at one thing