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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - Human Resources Issues
Human Resources Issues
February 2012 Podcast
Speaker
Wendy Leebov, Ed.D., CEO Leebov Golde & Associates
Moderator
Lise Rybowski, Consultant, CAHPS User Network; President, The Severyn Group
Presentation Available
https://www.cahps.ahrq.gov/News-and-Events/Podcasts.aspx
Li…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module1/module1_pu-whychange_slides.pptx
June 16, 2017 - injury prevention Implementation Committee/Interdisciplinary Team
23
Engage Leaders
It is the right thing
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talkingquality.ahrq.gov/health-literacy/research/index.html
January 01, 2024 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
January 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - English
SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey
Language: English
Purpose: This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical office…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
March 13, 2013 - complement the availability and schedule of clinicians and hospital staff so that it is not seen as one more thing
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - CAHPS Cancer Care Survey: Drug Therapy
CAHPS® Cancer Care Survey
Version: Drug Therapy
Language: English
Notes
• Supplemental items: Survey users may add questions to this survey. Supplemental items
approved by the CAHPS Consortium for use with this survey are available on the Agency
for Heal…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_slides_fallprev.pptx
June 16, 2017 - prevention
Implementation Committee/ Interdisciplinary Team
‹#›
22
Engage Leaders
It is the right thing
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talkingquality.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/slides.html
September 01, 2017 - Slide 23: Engage Leaders
It is the right thing to do—patient stories, their stories.
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talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
April 29, 2024 - Skip to main content
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talkingquality.ahrq.gov/talkingquality/assess/evaluation-plan.html
January 01, 2023 - One important thing to consider is whether you are collecting data on individuals or groups/organizations
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talkingquality.ahrq.gov/talkingquality/translate/labels/describe.html
January 01, 2023 - Skip to main content
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talkingquality.ahrq.gov/evidencenow/projects/heart-health/about/origin.html
March 01, 2021 - Skip to main content
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talkingquality.ahrq.gov/news/newsroom/case-studies/201530.html
November 01, 2015 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
March 01, 2019 - More Effort Is Needed To Ensure Patients Understand Doctors' Instructions
1
MORE EFFORT IS NEEDED
TO ENSURE PATIENTS
UNDERSTAND DOCTORS’
INSTRUCTIONS
Did you know? Many patients leave their healthcare visit
unsure of what their provider asked them to do or what was
discussed. Nationwide, only 12% of adults have…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - TeamSTEPPS 2.0 Module 9: Coaching Workshop
Module 9: Coaching Workshop
Online Master Trainer Course
Welcome to the
Welcome to the coaching workshop, which is the ninth module of the TeamSTEPPS 2.0 online master trainer course. In this module, we'll discuss coaching in general, as well as how to include coach…
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5)
Overview of Communication Competencies
Effective communication between clinicians, patients, and families can lead to better health care outcomes and improved quality and safety. The following list identifies behaviors to help clinicians build partnerships with pa…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - TeamSTEPPS, Module 8: Change Management (Instructor Guide)
CHANGE MANAGEMENT: HOW TO
ACHIEVE A CULTURE OF SAFETY
SUBSECTIONS
• Eight Steps of Change
• Errors Common in
Organizational Change
• Culture Change Comes
Last, Not First
• Change Strategies
• Roadmap to a Culture of
Safety
TIME: 60 minutes …
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talkingquality.ahrq.gov/talkingquality/explain/numbers.html
November 01, 2018 - Skip to main content
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talkingquality.ahrq.gov/talkingquality/plan/subject.html
December 01, 2022 - Skip to main content
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