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psnet.ahrq.gov/node/33710/psn-pdf
May 01, 2011 - This is not a
systems problem, you blew it in some way, and that may be obviously the last thing that … When something goes badly wrong for any of us, we spend lots
of time ruminating and turning the thing … You're doing it
because it's the right thing to do, and there should be no, what she calls "cheap grace … And besides that, it's the right thing to do.
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psnet.ahrq.gov/node/33654/psn-pdf
August 01, 2007 - The
second thing that happened in many hospitals was that they had a shocking incident. … Well, it turns out that one thing they do is promote a conversation between members of the board and … over to other aspects of quality as
well, not just the safety agenda, which frankly would be a great thing
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psnet.ahrq.gov/issue/things-we-carry-scope-and-impact-second-victim-syndrome
November 12, 2014 - Commentary
The things we carry: the scope and impact of second victim syndrome.
Citation Text:
Nosanov L, Elseth AJ, Maxwell J, et al. The things we carry: the scope and impact of second victim syndrome. Am J Surg. 2023;226(5):726-728. doi:10.1016/j.amjsurg.2023.06.035.
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psnet.ahrq.gov/node/40707/psn-pdf
March 11, 2013 - More than words: patients' views on apology and
disclosure when things go wrong in cancer care.
March 11, 2013
Mazor KM, Greene SM, Roblin DW, et al. More than words: patients' views on apology and disclosure
when things go wrong in cancer care. Patient Educ Couns. 2013;90(3):341-346.
doi:10.1016/j.pec.2011.07.010…
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psnet.ahrq.gov/perspective/virtual-nursing-improving-patient-care-and-meeting-workforce-challenges
August 30, 2023 - Another thing I saw in your evaluation was “good catch” measures. … The other thing is when they do patient education, they can go over things on the big screen. … Kathy Sanford: The only thing that I would add as a barrier is that the cameras cost money. … We got some resistance from some of our colleagues who just didn’t see it as an important thing to do … I would ask those groups, “If you could change one thing in healthcare, what would it be?”
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psnet.ahrq.gov/perspective/conversation-kathleen-sanford-and-sue-schuelke-about-virtual-nursing
August 30, 2023 - Another thing I saw in your evaluation was “good catch” measures. … One thing we did was make sure that we identified near-misses, or when somebody caught something before … The other thing is when they do patient education, they can go over things on the big screen. … Kathy Sanford: The only thing that I would add as a barrier is that the cameras cost money. … I would ask those groups, “If you could change one thing in healthcare, what would it be?”
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psnet.ahrq.gov/perspective/conversation-shantanu-nundy-md
February 26, 2025 - Almost a decade later, one of my good friends was starting this thing, which at that time was called … One thing I learned is that everything takes pi plus 2x longer than you think it's going to take. … One is we just think it's the right thing to do. … People have this sense of I'm part of something big, and the success of this big thing is my success. … about it, but when we're in a room with a patient and they're coming in with this, that, and the other thing—we're
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psnet.ahrq.gov/perspective/conversation-timothy-vogus-about-high-reliability-organization-hro-principles-and
February 26, 2025 - That might seem like a weird thing to want to do, but the word “reliability” carries less baggage than … Doing this one thing, optimizing this one outcome. … Same thing with resilience; people need to learn as they go in chaotic situations. … One thing that came out of COVID was a pretty consistent finding that safety culture eroded.
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psnet.ahrq.gov/perspective/high-reliability-organization-hro-principles-and-patient-safety
February 26, 2025 - That might seem like a weird thing to want to do, but the word “reliability” carries less baggage than … Doing this one thing, optimizing this one outcome. … Same thing with resilience; people need to learn as they go in chaotic situations. … One thing that came out of COVID was a pretty consistent finding that safety culture eroded.
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psnet.ahrq.gov/perspective/making-just-culture-reality-one-organizations-approach
October 01, 2007 - If a person makes an error , he/she knew the right thing to do, intended to do the right thing, and … Now, let's say a nurse does exactly the same thing as the nurse in the first scenario. … But the reality is that some policy violations are going to be the right thing to do. … The same thing is happening with time outs. Initially, we said time outs are really important. … You see the same thing on the road, where speeding turns into reckless driving.
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psnet.ahrq.gov/node/844785/psn-pdf
September 11, 2019 - Information flow during pediatric trauma care transitions:
things falling through the cracks.
September 11, 2019
Hoonakker PLT, Wooldridge AR, Hose B-Z, et al. Information flow during pediatric trauma care transitions:
things falling through the cracks. Intern Emerg Med. 2019;14(5):797-805. doi:10.1007/s11739-019-0…
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psnet.ahrq.gov/perspective/conversation-enrico-coiera-mb-bs-phd
February 01, 2014 - It's quite possible to be talking about one thing and looking at a something different, to multitask. … One thing that mitigates risk is how much of the primary task context is available when you resume it … You can just put your hand up or shake your head, "I'm on the phone," that sort of thing. … The second thing you can do is to quickly note down the state of the world you're in, which might be … For example, computer designers know that it is a really bad thing to have an alert window pop up and
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psnet.ahrq.gov/node/39604/psn-pdf
November 23, 2016 - Improving the patient, family, and clinician experience
after harmful events: the "When Things Go Wrong"
curriculum.
November 23, 2016
Bell SK, Moorman D, Delbanco T. Improving the patient, family, and clinician experience after harmful
events: the "when things go wrong" curriculum. Acad Med. 2010;85(6):1010-1017.…
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psnet.ahrq.gov/node/843080/psn-pdf
January 25, 2023 - Bad things can happen: are medical students aware of
patient centered care and safety?
January 25, 2023
Gillissen A, Kochanek T, Zupanic M, et al. Bad things can happen: are medical students aware of patient
centered care and safety? Diagnosis (Berl). 2023;10(2):110-120. doi:10.1515/dx-2022-0072.
https://psnet.ahr…
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psnet.ahrq.gov/perspective/conversation-michael-cohen-rph-ms-scd-hon-0
October 24, 2021 - Maybe things are a little different in California than in Pennsylvania, but it's a pretty rare thing … Is that accurate and do you think is that a good thing or a bad thing? … MC : For one thing, I'd like to see pharmacists paid in a different way. … Another thing, in research published in the Journal of the American Pharmacists Association , we did
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psnet.ahrq.gov/perspective/conversation-suchi-saria-phd
March 27, 2024 - How do humans process gobs of data to figure out what is the right thing to do in any number of situations … records we have of other patients into account to learn in that very specific context what the right thing … and making it possible to deliver care—that you're focused on your patient and trying to do the right thing … and being enabled to know what's the right thing to do.
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psnet.ahrq.gov/node/33726/psn-pdf
March 01, 2012 - RW: Was your theory in moving in this direction that not only was this the right thing to do but there … The one thing I would twist a little bit is that I think the notion that was very popular a few years … When I said that I started small, that's the
first thing that I did. … So it's a complex and not always
easy thing to do. … Let me back up a little bit upstream and say that there's one other thing
that I think we need to pay
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psnet.ahrq.gov/node/60865/psn-pdf
August 31, 2020 - The other thing I’d like to discuss is this link between person and family engagement and
its impact … We know who's going to be doing the right thing and have the integrity of doing it when
nobody is looking … I know this same type of thing has
happened in other nursing teams as I talk to other CNOs. … We may have to try five things, fifty things, before you get to the right thing for
this, and then what's
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psnet.ahrq.gov/perspective/conversation-withalison-stuebe-md-msc-and-kristin-tully-phd
October 06, 2021 - I think the most exciting thing for me in our work has been our inpatient filming of the postnatal unit … I think the other thing that we really realized is that we need to do a better job of explaining what … Latina, and probably 10 to 15% of our patients are Spanish-speaking, and so it's not like it's a rare thing
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psnet.ahrq.gov/perspective/health-equity-and-maternal-health
October 06, 2021 - I think the most exciting thing for me in our work has been our inpatient filming of the postnatal unit … I think the other thing that we really realized is that we need to do a better job of explaining what … Latina, and probably 10 to 15% of our patients are Spanish-speaking, and so it's not like it's a rare thing