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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
February 08, 2024 - improvements
• Improve communication and engagement between clinicians and
patients
• Make the safe thing … the easy thing to do
7
AHRQ’s SOPS Program
• SOPS surveys are used by healthcare organizations
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/user-centered-quality-reports-mcgee-20120301-transcript.pdf
March 21, 2012 - Another thing that is a huge barrier is that by the time you finish developing a report, you know the … Another thing to be friendly to people is to embed the definitions of
terms where they actually need … So the thing to know about readability formulas is that in order to make text score
lower, like get … And the final thing I would say about readability formulas is that you can actually generate random … So I think that the most important thing is to do it and then you will
realize how valuable it is.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
April 13, 2017 - By standardizing procedures with the checklist, you can make sure the team is doing the same thing for
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preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
April 01, 2013 - And that’s a really good thing to think about. … The last thing you want is to seem aggressive because usually people withdraw. … And if you really are skeptical, and you don’t think it’s going to work, then the last thing is to be … So we’re really concentrated on doing the right thing. … So I think the thing is if something that you’ve tried and it didn’t work out well, rather than say,
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
January 01, 2011 - Barbara Lambiaso
I think one thing that Lauren mentioned which is really important, is you really do … Quality Report
Transcript release date 9/1/11 6
Barbara Lambiaso
Well, the really great thing … The first thing you should do is establish a user name for your organization or for yourself and make
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-slides.pptx
September 01, 2022 - natural course of illness, because antibiotics do not help acute bronchitis
9
“Antibiotics are the only thing … Let’s work on some other things that could help you feel better.”
10
“Antibiotics are the only thing
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/engaging-staff-stories-transcript.docx
May 01, 2017 - And that was the first thing I had issues with, you know, gathering data for that.
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preventiveservices.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
November 01, 2016 - us some time to come up with the first strategy, but we did publish that in 2011 and the important thing … The thing I like to emphasize is that the images on this slide and the slide before it, number 23, don't … overall trends, but then you'll also see the variations by age and by race/ethnicity, and the other thing … the language for everything that we do, for every aim, for every priority and not make it a separate thing … state-based benchmarks so it's not done at the institutional level, probably the first, most important thing
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preventiveservices.ahrq.gov/workingforquality/events/webinar-using-measurement-for-quality-improvement.html
November 01, 2016 - So it's one thing to say, "Patient safety, person- and family-centered care, care coordination, leading … It's another thing to focus on the levers and say, "Well, what do we do? … But I will say that that's one thing that I think personally is something that we can drive a lot of … So that's the thing that I really want to say about her. … And as you might imagine, that's a tough thing to do.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-cooley.pdf
April 01, 2015 - It’s
constantly evolving; if
you get one thing going,
there’s always something else you can
improve … It’s constantly evolving; if you get one thing going,
there’s always something else you can improve
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preventiveservices.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - The most important thing is to remember to keep your diet consistent.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
April 21, 2014 - One thing I want to point out with the problem statement is, we never want to hint at the cause of the … Now, an important thing to point out when we're talking about baseline data is if benchmarking data is … One thing to point out about causes. … The one that's highlighted in red here—let's just say for the sake of this example—that's the first thing
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-study-elements.docx
April 13, 2017 - Quality Improvement Study Framework
Element
Definition
Things To Keep in Mind
The Purpose
Define the problem and why it is important.
· Avoid suggesting causes in the purpose statement. Cause determination will come later after the data have been analyzed.
· Speculating about the cause of a problem before a th…
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-codebook-baseline.pdf
January 01, 2014 - Practice Member Survey Code Book
Practice Member Survey Code Book
1
1 NOTE: AR1-AR14 constitutes the 14 item adaptive reserve scale. On your collaborative’s survey, AR1-AR14 are to remain in their exact order shown in the codebook.
2 For details on s…
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preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
April 01, 2013 - The same thing with education, execution and evaluation, clear accountabilities but they vary by your … So we say we’re all in this delivery thing together. … yearly aide hands-on demonstration of the competency that we wanted them to do, not just a one-time thing … on the managers to remember to go back and do the competency on the staff, and that wasn't the best thing … are set and folks are understanding why the expectation is there, I think that's the most important thing
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - Strategy 2: Communicating for Improve Quality (Tool 4)
Guide to Patient and Family Engagement
We are partners in your care
We work to make sure you get the
best care possible.
We will:
• Give you timely and complete
information about your care
• Ask about and listen to
your concerns
• Explain t…
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preventiveservices.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
May 01, 2017 - One thing I want to point out with the problem statement is, we never want to hint at the cause of the … Now, an important thing to point out when we're talking about baseline data is if benchmarking data is … One thing to point out about causes. … The one that's highlighted in red here—let's just say for the sake of this example—that's the first thing
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preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/estimator.html
April 01, 2013 - And the other thing is that CUSP is ongoing. … And it's not to say that we shouldn't try to improve care -- because A, we can; and B, it's the right thing … I think the first thing I would ask is, "How?" … And I think that's another thing that we want to do is not only take the lessons we learned to help ourselves … sometimes face in this work is that infection preventionists have been trying to get us to do the right thing
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preventiveservices.ahrq.gov/workingforquality/events/webinar-using-the-nine-levers-to-achieve-results.html
November 01, 2016 - So embracing one is embracing the other and that's a good thing. It means we are aligned. … Because it's one thing to say we have these aims and we have these priorities, but if we don't do anything … Because, it's one thing for me to be talking about it sort of at the national level and it's another … The most noteworthy thing is the striking variation that occurs across the State both in commercial and … include membership of providers that are primarily dental care or eye exams and relate that kind of thing
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 4)
We are partners in your care
We work to make sure you get the
best care possible.
Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy 2: Communicating to Improve Quality (Tool 4)
Guide to Patient and Family En…