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  1. pcmh.ahrq.gov/talkingquality/translate/labels/describe.html
    January 01, 2023 - SHARE: More topics in this section Talking Quality Plan Your Reporting Project Select Measures To Report Translate Data Into Information Why Presentation Matters Showing Differences in Performance Describing Quality Measures …
  2. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population: Child Language: English Notes • Release of 3.1 version: The CAHPS team updated this survey in the fall of 2020. To reflect the fact that patients are receiving health care in person, by phone, and by video, the…
  3. Teach-Back Tips (pdf file)

    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
    April 04, 2018 - Teach-Back Tips Teach-Back Tips All patients can benefit from teach-back. � Ask patients to teach information back to you in their own words, not just repeat your words. � Use plain language (blood thinner for anticoagulant, heart doctor for cardiologist). � Rephrase your message until the patient understa…
  4. pcmh.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
    January 01, 2011 - HF - Weigh yourself first thing every l11orning, -,.,.. ~ Temperatu~e above 1.01 0 E .
  5. pcmh.ahrq.gov/news/blog/ahrqviews/hospice-care-ensure-quality.html
    December 01, 2022 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders For Hospice Care, a Pressing Need to Ensure Quality for Patients and Families …
  6. pcmh.ahrq.gov/evidencenow/projects/heart-health/about/origin.html
    March 01, 2021 - SHARE: More topics in this section EvidenceNOW EvidenceNOW Model Practice Facilitation EvidenceNOW Projects Advancing Heart Health About Advancing Heart Health Origin Cooperatives EvidenceNOW Stories Evidence…
  7. Evaluation Metrics (pdf file)

    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
    September 01, 2012 - Evaluation Metrics 1 Enhancing Safety for Patients with Limited English Proficiency Patient Outcomes Survey 1 SCREENING QUESTION What is your preferred language? 1  English  If English, end questions 2  [Insert language 2] 3  [Insert language 3] 4  [Insert language 4] 5  Other …
  8. pcmh.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
    April 01, 2018 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys and Guidance American Indian Cancer Care Clinician & Group Dental Plan Survey Measures Development …
  9. pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
    March 01, 2017 - SHARE: More topics in this section Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria Comprehensive Unit-based Safety Program (CUSP) Decolonization – Universal and Targeted Tools Ambulatory Surgery Centers …
  10. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - About the CAHPS Patient Narratives Elicitation Protocol June 2021 Administering the CAHPS® Clinician & Group Narrative Item Set Introduction ......................................................................................................... 1 Placing the Narrative Items in the Survey ......................…
  11. pcmh.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
    September 01, 2012 - CALLER: Yes, furosimide and Lasix are the same thing. PATIENT: That is confusing!
  12. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member Survey Language: English Response Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. File name: nhfamily-eng-1652a.doc Last updated:…
  13. pcmh.ahrq.gov/talkingquality/translate/web/pathways/health-plans.html
    October 01, 2015 - SHARE: More topics in this section Talking Quality Plan Your Reporting Project Select Measures To Report Translate Data Into Information Why Presentation Matters Showing Differences in Performance Describing Quality Measures …
  14. pcmh.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
    December 01, 2012 - SHARE: More topics in this section TeamSTEPPS® About TeamSTEPPS® Curriculum Materials TeamSTEPPS® 2.0 TeamSTEPPS® Rapid Response Systems Guide Training Guide: Using Simulation in TeamSTEPPS® Training Patients with Limited English …
  15. pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx
    June 09, 2016 - Hospital Survey on Patient Safety Culture Version 2.0 SOPS® Hospital Survey Version: 2.0 Language: English For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a web-based survey, and preparing and analyzing data, and pro…
  16. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
    April 01, 2011 - Strategy 4: IDEA Discharge Planning (Tool 4) Insert hospital logo here Care Transitions from Hospital to Home: IDEAL Discharge Planning Training [Hospital Name | Presenter name and title | Date of presentation] Strategy 4: IDEAL Discharge Planning (Tool 4) Guide to Patient & Family Engagement If you have condu…
  17. pcmh.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - Postdischarge Followup Phone Call Script (Patient Version) 1 Postdischarge Followup Phone Call Script (Patient Version) This form reinforces the information provided to the patient at discharge. The patient’s discharge information should be available to the interviewer at the time of this call. CALLER: Hello Mr…
  18. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
    February 01, 2011 - “There’s no such thing as ‘nonjudgmental’ debriefing: A theory and method for debriefing with good judgment
  19. pcmh.ahrq.gov/talkingquality/explain/numbers.html
    November 01, 2018 - SHARE: More topics in this section Talking Quality Plan Your Reporting Project Select Measures To Report Translate Data Into Information Explain and Motivate Use Limits of Numbers and Graphs Key Information Upfront Providing…
  20. pcmh.ahrq.gov/news/blog/ahrqviews/heart-month-tools.html
    February 01, 2023 - SHARE: More topics in this section News Newsroom Blog AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders For American Heart Month, AHRQ Offers New Tools for Expanding Cardiac Rehabilitation…

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