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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - improvements
• Improve communication and engagement between clinicians and
patients
• Make the safe thing … the easy thing to do
9
AHRQ’s SOPS Program
• Initiated and funded by AHRQ since 2001 to advance
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pbrn.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
February 01, 2023 - Slide 6
Say:
The worst thing you can do in this case is ignore the problem. … The second-worst thing is talking about it in front of the patient. … Nurse: “Another thing we can do to help prevent a CAUTI from developing is to find a safe place to hang
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
January 01, 2012 - So I think that's a very, very
important thing to keep in mind, and I think it’s important message to … And one last thing that I want to mention here is
that when we talk about partnership, we're not talking … about
what they liked most about the care, what they like least about the care and what is the one thing … 2012 Podcast
April 2012 www.cahps.ahrq.gov | 5 of 6
And so you ask them to do every single thing … You want to do the same thing in the examination room.
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pbrn.ahrq.gov/patient-safety/settings/hospital/match/chapter-3.html
July 01, 2022 - Make the right thing to do the easiest thing to do within the patterns of normal practice. … One Source of Truth" into the admission, transfer, and discharge workflow in order to make the right thing … to do the easy thing to do. … presented when patients' current medication lists are obtained and documented (i.e., making the right thing
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pbrn.ahrq.gov/talkingquality/measures/setting/health-plan/examples.html
December 01, 2022 - quality measures typically reported to consumers are a combination of clinical quality (doing the right thing
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pbrn.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - SHARE:
More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician & Group
Dental Plan
Emergency Department
Health…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - CAHPS QI The Case for Improving Patient Experience
The Case for Improving Patient Experience
October 2011 Podcast
Speaker
Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group
Moderator
Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/exculture.pdf
March 21, 2014 - What do you think is the most crucial thing to enable this guiding team to truly function as a
team?
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pbrn.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - The most important thing is to remember to keep your diet consistent.
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module8/exculture.html
March 01, 2014 - What do you think is the most crucial thing to enable this guiding team to truly function as a team?
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pbrn.ahrq.gov/talkingquality/explain/communicate/trust.html
December 01, 2022 - Other sponsors can do the same thing through effective outreach efforts.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/exiceberg.pdf
March 21, 2014 - What do you think is the most crucial thing to enable this guiding team to truly function as
a team
-
pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module8/exiceberg.html
March 01, 2014 - What do you think is the most crucial thing to enable this guiding team to truly function as a team?
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
March 07, 2019 - FileNewTemplate
Module 11: Implementation Planning
Office-Based Care Online Course
Welcome to
Welcome to the TeamSTEPPS for Office-Based Care Online Course. This is Dr. Brigetta Craft. This presentation will cover Module 11, Implementation Planning, that you, as a practice facilitator, will review. In this modul…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
-
pbrn.ahrq.gov/hai/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.html
December 01, 2017 - Patient discomfort is another thing that we rarely discuss. … So the first thing is, you know, having clear guidelines on when to use a catheter. … We see people of all ages, you know, babies to the very old, and the most important thing is that we … Is there an ability to know what the right thing is to do and to actually be able to do it?” … Same thing with OR to ICU or to floor.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - And an actionable example might be something like the most important thing that
I really feel is that … One person said I'm appreciative; they always prescribe me what I need for each thing that is not working … And one thing we heard time and time again is please, please we don’t want a new
password. … So one thing I’ll point out here is we have 434 surveys. … And at the bottom one thing that was mentioned. That’s me.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions
Patient Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Updated 3/20/17
Patient Experience Measures from the
CAHPS® Child Hospital Survey
Introduction..................…
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pbrn.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - patient satisfaction and patient experience are often used interchangeably, but they are not the same thing
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name: Child_HCAHPS_English_Survey_954a.docx
Last updated: May 12, 2016
Instructions for Front Cover
• Replace the cover of this document with your own front cover. Include a user-friendly title
and your own logo.
•…