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  1. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.doc
    April 18, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument CAHPS® Nursing Home Survey Version: Discharged Resident Instrument Language: English For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. File name: discharged-resident-653a.doc Released: …
  2. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
    September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member Survey Language: English File name: nhfamily-eng-1652a.doc Last updated: September 1, 2011 Response Scale: 4 points For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1…
  3. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-roleplay-final508.pdf
    April 03, 2018 - Create a Safe Medicine List Together: Role Play Scenarios The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Create a Safe Medicine List Together Role Play Scenario 1 Facilitator Instructions 1. Create props (index cards or post-it notes) to represent the medicine la…
  4. healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
    December 01, 2021 - Detailed Methods for Medical Expenditure Panel Survey 2021 National Healthcare Quality and Disparities Report Detailed Methods for the Medical Expenditure Panel Survey U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES Agency for Healthcare Research and Quality 5600 Fishers Lane Rockville, MD 20857 …
  5. healthcare411.ahrq.gov/teamstepps/instructor/scenarios/ed.html
    March 01, 2014 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  6. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol CAHPS® Clinician & Group Survey and Instructions About the CAHPS Patient Narrative Elicitation Protocol Document No. 2315 Updated April 24, 2018 About the CAHPS® Patient Narrative Elicitation Protocol Introduction .................................…
  7. Leppostbehsurvey (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leppostbehsurvey.pdf
    October 03, 2012 - 1 Enhancing Safety for Patients With Limited English Proficiency Posttraining Behavior Survey S1. Did you take the TeamSTEPPS training on improving safety for patients with limited English proficiency (LEP)? 1  Yes 2  No S2. Are you an interpreter? 1  Yes  Skip to Question 4 …
  8. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/rrpodtrans.pdf
    August 01, 2013 - Improving Your Response Rates on the AHRQ Hospital Survey on Patient Safety Culture: Podcast Transcript Improving Your Response Rates on the AHRQ Hospital Survey on Patient Safety Culture August 2013  Podcast Speaker Joe Hughes, Director of Quality Care Management at Riverside Walter Reed Hospital Rebecca C…
  9. healthcare411.ahrq.gov/talkingquality/resources/writing/tip6.html
    May 01, 2015 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  10. healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
    January 10, 2022 - Module 5: Situation Monitoring Module 5 Situation Monitoring To Improve Diagnosis TeamSTEPPS® for Diagnosis Improvement Welcome to the TeamSTEPPS for Diagnosis Improvement Course. This presentation will cover Module 5, Situation Monitoring To Improve Diagnosis, that you will review as the facilitator. Individual…
  11. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
    January 01, 2022 - My supervisor, manager, or clinical leader can be trusted to do the right thing to keep providers and
  12. healthcare411.ahrq.gov/talkingquality/plan/environment.html
    June 01, 2016 - Availability and Degree of Choice One thing you will need to determine is whether your audience has
  13. healthcare411.ahrq.gov/talkingquality/explain/support/help.html
    November 01, 2018 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  14. Evaluation Metrics (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/evalguide/lepevalguide.pdf
    September 01, 2012 - Evaluation Metrics Evaluating Your TeamSTEPPS Intervention To Improve the Safety of LEP Patients 1 Why evaluate? To make sure the time is right to implement the intervention. To document your efforts. To see if it worked. To make it work even better. To help you tell your story …
  15. healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
    December 01, 2005 - Same thing, there are some personality issues that went on there that we've worked through. … One thing that we worked with here is we looked at standardizing our hand-off process to make it better … And the first thing we looked at is how many hand-offs in our trauma and intensive care unit do we have … One last thing I wanted to say about hand-offs, and I said this earlier, is we really need to keep in
  16. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population: Child Language: English Notes • Release of 3.1 version: The CAHPS team updated this survey in the fall of 2020. To reflect the fact that patients are receiving health care in person, by phone, and by video, the…
  17. Teach-Back Tips (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
    April 04, 2018 - Teach-Back Tips Teach-Back Tips All patients can benefit from teach-back. � Ask patients to teach information back to you in their own words, not just repeat your words. � Use plain language (blood thinner for anticoagulant, heart doctor for cardiologist). � Rephrase your message until the patient understa…
  18. Evaluation Metrics (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
    September 01, 2012 - Evaluation Metrics 1 Enhancing Safety for Patients with Limited English Proficiency Patient Outcomes Survey 1 SCREENING QUESTION What is your preferred language? 1  English  If English, end questions 2  [Insert language 2] 3  [Insert language 3] 4  [Insert language 4] 5  Other …
  19. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - About the CAHPS Patient Narratives Elicitation Protocol June 2021 Administering the CAHPS® Clinician & Group Narrative Item Set Introduction ......................................................................................................... 1 Placing the Narrative Items in the Survey ......................…
  20. healthcare411.ahrq.gov/teamstepps/lep/evalguide/lepevalguide.html
    December 01, 2012 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

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