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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-slides.html
July 01, 2023 - TeamSTEPPS logo and penguin—as seen in TeamSTEPPS®. … BATON)
DESC Script
CUS
Collaboration
https … TeamSTEPPS logo and penguin—as seen in TeamSTEPPS®. … Slide 21: CUS 1
I am C ONCERNED!
I am U NCOMFORTABLE!
This is a S AFETY ISSUE! … CUSP and TeamSTEPPS employ successful tools and strategies that unit teams can implement to improve the
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www.ahrq.gov/hai/cusp/modules/implement/teamwork.html
December 01, 2012 - CUS 1
Slide 29. Collaboration 1
Slide 30. SBAR 1
Slide 31. Call-Out 1
Slide 32. … CUS.
Collaboration.
Communication:
SBAR.
Call-Out.
Check-Back. … CUS 1
I am C ONCERNED!
I am U NCOMFORTABLE!
This is a S AFETY ISSUE! … CUSP and TeamSTEPPS employ successful tools and strategies that unit teams can implement to improve the … TeamSTEPPS.
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
June 01, 2023 - In advocating by or for the patient and asserting the need for corrective action, the patient, team, … Assertive statements plus the Two-Challenge Rule and CUS, discussed below, are tools that can help provide … interpreter follows:
YouTube embedded video: https://www.youtube-nocookie.com/embed/kj-vaBPN34A
TeamSTEPPS … The process for assertive statements includes:
Open the discussion.
State the concern. … The attending physician provides the final treatment, reviews the clinical situation, and determines
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www.ahrq.gov/hai/cusp/modules/implement/alt-text.html
April 01, 2013 - Support:
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
DESC Script
CUS … Assertion, Two-Challenge Rule, DESC Script, CUS, and Collaboration
In the fourth column, Communication … Tools include SBAR, Call-Out, Check-Back, and Handoff (I-PASS the BATON) TeamSTEPPS logo and penguin … TeamSTEPPS logo and penguin
Slide 34
I PASS the BATON 1
I ntroduction
P atient
A … TeamSTEPPS.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - set the tone for the day and/or procedure
A Briefing Is a Discussion That—
13
As seen in TeamSTEPPS … environment
The barriers to speaking up
The solution – the use of structured language
The CUS technique … Surgery
46
The CUS Technique
As seen in TeamSTEPPS®
Communication and Teamwork | ‹#›
AHRQ … for Ambulatory Surgery
53
Checklist demonstration video
Closed-loop communication audio recording
CUS … Pocket Guide: TeamSTEPPS.
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - Limiting the use of the Two-Challenge Rule to situations where the patient or another team member may … The Two-Challenge Rule requires actions by both the person making the challenge and the person with whom … The challenger should turn to the supervisor and move up the chain of command if necessary. … the safety issue. … Both the Two-Challenge Rule and CUS (the following tool) are two-way interactions.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-fac-guide.html
July 01, 2023 - , or CUSP, and TeamSTEPPS®. … Slide 10: Selected TeamSTEPPS Tools
Say:
L&D units can use the TeamSTEPPS tools listed on this … Information about TeamSTEPPS training is available at the AHRQ Web site, https://www.ahrq.gov/teamstepps … Slide 21: CUS
Say:
CUS is an acknowledgment of an unsafe situation. … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that
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www.ahrq.gov/teamstepps-program/curriculum/implement/teach.html
January 01, 2024 - Objectives include:
Describe the steps involved in implementing TeamSTEPPS. … Display Slide 31, "Step 3: Define the Aims of TeamSTEPPS Intervention." … Explain the importance of defining the aims of their TeamSTEPPS implementation and the key characteristics … The slides are available on the TeamSTEPPS website at Implementing TeamSTEPPS (PPTX, 4 MB). … wanted to improve their handwashing compliance and decided to teach patients and families how to use CUS
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www.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - CLAS-Related Training Resources
The SHARE Approach
The SHARE Approach , a train-the-trainer curriculum … The following videos show interpreters using TeamSTEPPS communication strategies. … This TeamSTEPPS technique, part of a proven teamwork system, is reinforced when a Spanish-speaking translator … Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures … The Spanish-speaking translator in this video uses TeamSTEPPS techniques to make sure the doctor uses
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www.ahrq.gov/hai/cusp/modules/implement/teamwork-notes.html
December 01, 2012 - CUS 1
Slide 29. Collaboration 1
Slide 30. SBAR 1
Slide 31. Call-Out 1
Slide 32. … tools from CUSP and TeamSTEPPS® … Selected TeamSTEPPS Tools 1
Say:
Units can use the TeamSTEPPS tools listed on this slide to improve … CUS 1
Say:
CUS is an acknowledgment of an unsafe situation. … CUSP and TeamSTEPPS have tools and strategies that unit teams can employ to improve the effectiveness
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www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-slides.html
December 01, 2017 - TeamSTEPPS Tools to Bridge the Gap between belief and behavior : Advocacy and Assertion, Two Challenge … Rule, CUS. … TeamSTEPPS Tools to Structure Communication: SBAR, Check Back, Call Out, I PASS the BATON
Image: Bar … TeamSTEPPS Logo: A triangle showing the relationship between knowledge, attitudes, and performance with … Slide 33
Mutual Support Tool: CUS… Graded Assertiveness
I’m CONCERNED that Mr.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … Slide 47: The CUS Technique
Say:
A feature of structured language is escalating speech that gradually … These include—
The checklist demonstration video
The closed-loop audio recording
The CUS technique … , the endoscopy checklist, the Safe Surgery 2015 checklist, the WHO surgical safety checklist, and TeamSTEPPS … Pocket Guide: TeamSTEPPS .
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www.ahrq.gov/hai/cusp/modules/nursing/alt-text.html
April 01, 2013 - “Role of the Nurse Manager” module of the Comprehensive Unit-based Safety Program (CUSP) Toolkit. … Understand the responsibilities of the nurse manager
Understand the leadership and management roles … Another Professional Tool
http://www.ahrq.gov/hai/cusp/index.html
Tools icon
Slide 27
TeamSTEPPS … ® Tools
Collaboration
CUS
DESC Script
Feedback
http://www.ahrq.gov/teamstepps/index.html … Tools icon
TeamSTEPPS logo and penguin icon
Slide 28
References
Institute of
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/tool-safe-oxytocin.html
July 01, 2023 - Use of TeamSTEPPS techniques of—
Advocacy and assertion. … CUS technique ( C oncerned, U ncomfortable, S afety issue). … Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue." … Use TeamSTEPPS communication techniques to—
Request urgent additional help. … Assert and advocate for safe practices (CUS).
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/001-clabsi-prevention-webinar-slides.pptx
October 01, 2024 - Access more info and training videos on the TeamSTEPPS CUS technique.61
| 38
AHRQ Safety Program for … Tool: CUS. … Agency for Healthcare Research and Quality. https://www.ahrq.gov/teamstepps-program/curriculum/mutual … Tool: CUS. … Agency for Healthcare Research and Quality. https://www.ahrq.gov/teamstepps-program/curriculum/mutual
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
May 01, 2017 - This graphic from the Agency for Healthcare Research and Quality’s or AHRQ’s TeamSTEPPS program depicts … The solution is structured language using the CUS technique, which we will listen to some examples of … Slide 50
SAY:
This slide is taken from TeamSTEPPS. … These include—
· The checklist demonstration video
· The closed-loop audio recording
· The CUS technique … , the endoscopy checklist, the Safe Surgery 2015 checklist, the WHO surgical safety checklist, and TeamSTEPPS
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www.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
December 01, 2012 - CUSP Toolkit: The Role of the Nurse Manager
CUSP Toolkit
The Role of the Nurse Manager module … The Leadership and Management Roles of the Nurse Manager
Slide 8. … TeamSTEPPS® Tools
Slide 28. References
Slide 29. References
Slide 30. … The Leadership and Management Roles of the Nurse Manager
Leadership:
Embodies the vision, mission … TeamSTEPPS® Tools
Collaboration.
CUS.
DESC Script.
Feedback.
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/teamwork-ptsafety-norms-slides.pdf
March 18, 2025 - Leadership
• Briefs
• Huddles
• Debriefs
Mutual Support
• Task Assistance
• Feedback
• Critical Language (CUS … Implementation of TeamSTEPPS at a Level-1 Military
Trauma Center: The San Antonio Military Medical … TeamSTEPPS improves patient safety. BMJ Open Qual. 2024. … ®)
• Daily rounds/goals
Pre-procedure briefing (TeamSTEPPS)
Morning briefing (TeamSTEPPS)
Huddles
Shadowing … and Patient Safety
TeamSTEPPS can drive outcomes
Core Tools of TeamSTEPPS
Structured Language
Briefings
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/003-clabsi-prevention-webinar-fg.docx
October 01, 2024 - AHRQ’s TeamSTEPPS framework is a great communication strategy that complements CUSP concepts. … The “CUS” technique is particularly helpful to empower personnel to speak up and communicate when they … CUS stands for the three key words in the statements: “I am concerned; I am uncomfortable; This is a … breach are rebuffed or ignored, then they can use the escalating technique of CUS:
C: "I am concerned … More information on the CUS technique can be found on the AHRQ website.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - CUS (I am Concerned! I am Uncomfortable! This is a Safety issue! … of the nursery took the
online TeamSTEPPS Master Training course and rolled
out the Program to the … techniques, including language
such as I am concerned, I am uncomfortable, this is a
safety issue (CUS … them
to see [TeamSTEPPS] as the flavor of the day or the
flavor of the month and think it’s going … The
course focused on helping the staff utilize TeamSTEPPS
procedures and tools, such as SBAR, CUS,