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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
January 01, 2012 - /Podcasts.aspx
Carla Zema
Welcome to the Agency for Healthcare Research and Quality’s CAHPS User … The quality improvement, or QI, podcast series began with a discussion of why improving patient experience … We then talked about some of the factors that are important to any quality improvement effort
such as … kind of a behavior change model to actually improve the quality of care in
the patient experience. … And that simulation training takes place with, you
know, actors who are trained to act as patients.
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-nov2013.pptx
January 01, 2013 - of the SBAR project
Discuss the preliminary outcomes and evaluation of the SBAR project
Present the … Committed to Quality Care and Patient Safety
SBAR
Implementation
TEAMSTEPPS 05.2
Mod 1 05.2 Page … Problem
Quality improvement audits of response times reveal an average time of 58 minutes
No standard … SBAR
Dependency on receiving report over the phone and the EMR
Who will fill out the paperwork? … Retrieved from http://astna.org
Agency for Healthcare Research and Quality. (2013).
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
January 28, 2011 - Department of Health and Human Services’ Agency for
Healthcare Research and Quality by a collaboration … Rockville, MD: Agency for Healthcare Research
and Quality; 2008. … Portability and Accountability Act, or HIPAA)
• Tips for being an advisor and sharing personal stories … For more information about
just culture, see the Agency for
Healthcare Research and
Quality’s CUSP … staff
Helpful Link
The Agency for
Healthcare Research and
Quality provides a variety of
patient
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
January 01, 2013 - AHRQ
Sponsored by the Agency for Healthcare
Research and Quality (AHRQ), this teach-back
learning … Examine the scenarios over the next series of screens and consider the difference
between Scenario … I can change the dose so that Anna only takes the antibiotic at
breakfast and dinner. … the differences
between Scenario 1 and Scenario 2 and ask yourself:
What did the clinician in the … Both the patient and the caregiver should understand the information being shared.
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-nov2014.pptx
January 01, 2014 - Hund, MA, Health Research & Educational Trust (HRET)
Ric Ricciardi, PhD, NP, Agency for Healthcare Research … and Quality (AHRQ)
Joseph Montella, MD, MS, CPE, Jefferson Medical College
TEAMSTEPPS 05.2
Mod … Patient-Centered Medical Homes
Team-training assists in their coordination
NCQA (National Committee for Quality … Montella, MD, MS, CPE
Team STEPPS Master Trainer
Director of Quality and Safety
Associate Professor
Department … responsibilities of the group and of the individuals were clearly delineated and the project goal
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/igteamstruct.pdf
November 18, 2015 - their families as part of the
care team; and
• Describe the components and composition of a multi … Each team within a multi-team
system is responsible for various parts of patient care, but all must
act … in concert to ensure quality care. … , the circulating nurse, and the
scrub technician. … the roles and responsibilities of the other
teams and team members;
• Setting expectations for
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - family members helps us improve the quality and safety of care we provide. … talk about the importance of patients and families as partners in ensuring and improving the quality … , and hospital staff are all working together – as partners –to improve the quality and safety of care … discharge process has many benefits, including reducing risk and liability and improving the quality … do not act annoyed
Invite them to continue asking questions
Remember nonverbal communication says just
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/leadership-brief/ts-leadershipbrief.pptx
January 01, 2013 - An evidence-based teamwork system
Designed to improve:
Quality
Safety
Efficiency of health care
Practical … into a program to improve the quality, safety, and efficiency of health care by improving communication … Washington, DC: Committee on Quality of Health Care in America, Institute of Medicine, National Academy … Field tested by the Agency for Healthcare Research and Quality (AHRQ) and the Department of Defense TriCARE … coordination, and collaboration in physician competencies
The National Quality Forum included teamwork
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/guidelines-recommendations/tobacco/clinicians/references/tobaccogenrefs.pdf
January 01, 2010 - National Committee for Quality Assurance.
The state of health care quality 2007. … Rockville, MD,
Agency for Healthcare Research and Quality,
April 2006.
107. … National Committee for Quality Assurance.
The state of health care quality 2006. … Effectiveness of implementing the agency for
health care research and quality smoking
cessation clinical … From
adversary to target market: the ACT-UP
boycott of Philip Morris.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_slides_best-practices.pptx
June 16, 2017 - Put the bed number or letter across the second line and sign it. … bed.*
11 Put the tissue box and water within the patient’s reach.
12 Put the garbage can next to the … event and determine the causes of and contributing factors to the fall. … Preventing falls in hospitals: a toolkit for improving quality of care. … Rockville, MD: Agency for Healthcare Research and Quality; January 2013.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pptx
July 01, 2012 - In recent years, the Agency for Healthcare Research and Quality and the Department of Defense have worked … to act as interpreters. … Title VI of the Civil Rights Act requires recipients of Federal assistance (such as Medicare and Medicaid … changes and the training. … Provide encouragement and suggestions, and give them assistance with navigating the CD and the slides
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pdf
July 01, 2012 - In recent years, the Agency for Healthcare Research and Quality
and the Department of Defense have worked … certified to act as interpreters. … and to establish an
environment in which the team, including the interpreter and the
patient, are … Title VI of the Civil Rights Act requires recipients of Federal
assistance (such as Medicare and Medicaid … Provide encouragement and suggestions, and give them
assistance with navigating the CD and the slides
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cahps.ahrq.gov/sites/default/files/publications/files/universalicu.pdf
September 01, 2013 - Research and Quality
Advancing Excellence in Health Care www.ahrq.gov
PREVENT
Universal ICU … Decolonization: An
Enhanced Protocol
Prepared for:
Agency for Healthcare Research and Quality … Agency for Healthcare Research
and Quality (AHRQ) through contract HHSA290201000008i. … Rockville, MD: Agency for Healthcare Research and Quality; September 2013. … and Prevention, Director of Quality Improvement,
and the Chair of the Critical Care Committee.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/igmeasure.pdf
January 01, 2004 - are quality improvement
needs;
• Providing you with data to help generate leadership,
stakeholder … It should be noted that health care facilities already routinely
collect many clinical quality and safety … These include, for example, the
Joint Commission ORYX quality measures, patient safety event
databases … Patient safety culture
assessment tools are available for:
• Hospitals,
(AHRQ Quality Patient … /index.html
http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
July 28, 2016 - Improving Medicare Past Acute
Transformation (IMPACT) Act of 2014.†
13. … ;
• The organization can receive high-quality referrals to minimize wasted rework;
• The organization … ’s existing clinical, behavioral, and
social services; and recommend strategies to promote safe, high-quality … that promotes safe, high-quality care in the ED. … advance the plan to promote quality and reduce high-frequency use]
4
Designing and Delivering
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
June 19, 2017 - All documents are available on the Agency for
Healthcare Research and Quality’s Web site. … and
last days of the month (e.g., for January, any qualifying discharges
between the 1st and 31st) … The key avenues are the advance
and cover letters and interviewer assurances during telephone interviews … The email should be personalized and contain an
individualized ID and password to access the survey … in the evenings and on weekends.