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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
November 08, 2024 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ
AHRQ’S CAHPS PROGRAM
Consumer … Assessment of Healthcare Providers and
Systems
Jonathan Bakdash, Ph.D. … Quality (AHRQ)
AHRQ is:
► A research and science-based agency
► Lead Federal agency: Improving the … safety and
quality of the U.S. healthcare system
AHRQ is not: A regulatory agency
6
Patient Experience … ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy
and Respect
Care
Coordination
Culturally
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-asian-nhpi.pdf
June 01, 2020 - Source: Centers for Medicare & Medicaid Services, Home Health Consumer Assessment of Healthcare
Providers … and Systems, 2012-2017.
2
◆ In 2012, the baseline year for this analysis:
» Asian adults were … treated them with courtesy and respect in the last 2 months of care, compared with
94.2% of Whites … Source: Centers for Medicare & Medicaid Services, Home Health Consumer Assessment of Healthcare Providers … and Systems,
2012-2017.
3
◆ In 2012, the baseline year for this analysis:
» Asians were less
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www.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
March 01, 2021 - Experience: Data Analysis Methods (Webcast)
Wednesday, March 3, 2021
Summary
This webcast is the … Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys to improve patient experience … , focus improvement efforts, identify potential solutions, and track the impact of interventions. … and Patient Safety
Agency for Healthcare Research and Quality
Rockville, MD
AHRQ CAHPS Program … Director of Surveys, Analytics & Performance Integration & Deployment
Department of Veterans Affairs
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www.ahrq.gov/ncepcr/care/index.html
November 01, 2024 - and populations, and reduce the costs of health care. … Patient Education Materials Assessment Tool (PEMAT) is a systematic method to evaluate and compare the … Patient Experience and Satisfaction The Clinician & Group Survey of the Consumer Assessment of Healthcare … Providers and Systems (CG-CAHPS) assesses patients' experiences with health care providers and staff … physicians and other health care providers.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/ahrq-conference-2015/cahps-preconf-ginsberg-intro.pdf
January 01, 2015 - )
• “The SEER and Medicare CAHPS Linked
Dataset” (Ron Hays)
• “The CAHPS Database Research Files … after each speaker with a
larger Q/A session at the end
Overview of the Session
2
• Liz Goldstein … , Ph.D., Director, Division of
Consumer Assessment and Plan Performance,
Centers for Medicare & Medicaid … ,
Department of Health Care Policy, Harvard
Medical School
Today’s Presenters
3
• Consumer … Assessment of Healthcare Providers
and Systems (CAHPS®) Program
– Funded by the Agency for Healthcare
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www.ahrq.gov/cahps/bibliography/index.html?page=0
March 05, 2024 - The elicitation of patient and physician preferences for calculating consumer-based composite measures … Patient Satisfaction with Care Providers During the COVID-19 Pandemic: An Analysis of Consumer Assessment … of Healthcare Providers and Systems Survey Scores for In-Person and Telehealth Encounters at an Academic … Patient Comments on the Consumer Assessment of Healthcare Providers and Systems Clinician and Group ( … Support for Use of Consumer Assessment of Healthcare Providers and Systems Communication Items Among
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www.ahrq.gov/cahps/news-and-events/events/webinar-053123.html
July 01, 2023 - Presentation Slides
Recording
Summary
This webcast provided an overview of AHRQ's Consumer Assessment … of Healthcare Providers and Systems (CAHPS ® ) surveys and patient narratives and described the New … The impact of the project on staff and patient experience and NYP leadership perspectives was discussed … , University of Pennsylvania
Philadelphia, PA
Impact of the Intervention on Staff Experience (PDF … Professor of Health Policy
Department of Health Policy and Management
Yale School of Public Health
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
June 24, 2024 - The Rationale for Case Mix and Mode Adjustments - Bakdash
AHRQ’S CAHPS PROGRAM
Consumer Assessment … of Healthcare Providers and
Systems
Jonathan Bakdash, Ph.D. … Quality
(AHRQ)
AHRQ is:
► A research and science-based agency
► Lead Federal agency: Improving the … safety and
quality of the U.S. healthcare system
AHRQ is not: A regulatory agency
6
Measuring … Patient Experience:
CAHPS® Program
ASPECTS
OF PATIENT
EXPERIENCE Culturally
Appropriate
Care
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www.ahrq.gov/data/data-tools/index.html
December 01, 2024 - AHRQ Data Tools
The AHRQ Data Tools allow you to explore AHRQ data sources in depth through bar … charts, trend charts, geographic maps, and more. … Create and download charts and datasets to support your research. … The website includes access to the following tools. … Disparities Report (NHQDR) Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Healthcare
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www.ahrq.gov/cahps/news-and-events/events/webinar-091323.html
October 01, 2023 - Summary
On September 13, AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) … Topics of the webcast include:
The value of AHRQ's CAHPS program and its use of survey results to … The development of new surveys in response to emerging information needs. … Distinguished Professor of Medicine,
University of California,
Affiliated Adjunct Researcher
RAND … Using the Surveys to Improve Patient Experience (PDF, 798 KB)
Joann Sorra, Ph.D.
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/table3.html
August 01, 2022 - Designing Consumer Reporting Systems for Patient Safety Events
Table 3. … systems
Previous Page Next Page
Table of Contents
Designing Consumer Reporting Systems … Concerns about anonymous reporting, although most support as an option for health care providers and … System should not be exclusively consumer led; health care providers and other experts are necessary … for governance and operation of the system.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey
Narrative Item Set
for the Clinician … & Group Survey
Consumer Assessment of Healthcare Providers and Systems
(CAHPS) surveys provide a … , Courteous, and
Respectful Office Staff
The five open-ended questions in the Narrative Item Set
bring … CAHPS and Comments: How
Closed-Ended Survey Questions and Narrative Accounts Interact in the
Assessment … of Patient Experience.
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www.ahrq.gov/news/cahps-research-meeting.html
September 01, 2023 - ET
AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) program will host a free … can help improve patient safety and the well-being of the healthcare workforce. … The CAHPS Research Meeting will share findings on:
How exposure to, and use of, information on patient … experience affects the well-being of providers and staff
The relationship between patient safety culture … others interested in the relationship between patient experience, patient safety, and provider well-being
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www.ahrq.gov/news/cahps-public-comment.html
May 01, 2022 - Experience Survey
In a new Request for Information , AHRQ invites comments to inform the … development of a potential Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey to … Specifically, AHRQ seeks comment by July 1 on methodologically sound survey and data collection approaches … and any unique considerations or concerns associated with the collection and use of these data. … Select to access the Federal Register Notice for more information.
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/table1.html
August 01, 2022 - Designing Consumer Reporting Systems for Patient Safety Events
Table 1. … Key features of ideal consumer reporting systems from focus groups
Previous Page Next Page … Table of Contents
Designing Consumer Reporting Systems for Patient Safety Events
Executive Summary … Members of the Technical Expert Panel
Appendix B. … Essential to demonstrate that consumer reports of patient safety events are actionable and make a difference
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … Programs
Center for Quality Improvement & Patient Safety, AHRQ
6
7
AHRQ’s Core Competencies
• Health Systems … of the US
health care system.
8
About CAHPS
• CAHPS = Consumer Assessment of Healthcare Providers … and
Systems
• CAHPS Program advances the understanding, measurement,
improvement, and reporting of … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqdr16/appendixc_datasources.pdf
January 01, 2016 - overview
of quality of health care in the United States. … Project (HCUP) (see next page for details)
Hospital Consumer Assessment of Healthcare Providers … and Systems (HCAHPS)
Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS … and Health Systems
Oregon Office of Health Analytics
Pennsylvania Health Care Cost Containment … and Health Systems
Virginia Health Information
Washington State Department of Health
West
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
May 01, 2023 - The
paper guides leaders and quality improvement teams through an in-depth examination of a
systems … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
https://www.ahrq.gov/cahps/ … login)
This self-assessment tool allows organizations to understand the range and breadth of elements … and Optimal Resolution (CANDOR)
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
3.
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www.ahrq.gov/news/newsletters/e-newsletter/695.html
January 01, 2020 - Webcast on AHRQ’s Consumer Assessment of Healthcare Providers and Systems Surveys . … healthcare ecosystem can best advance the quality, safety and effectiveness of healthcare for patients … The rate of statin use to prevent cardiovascular events such as heart attacks and strokes among people … Webcast on AHRQ’s Consumer Assessment of Healthcare Providers and Systems Surveys
The AHRQ webcast … Speakers will provide an overview of how the Consumer Assessment of Healthcare Providers and System (
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www.ahrq.gov/news/newsroom/case-studies/cquips1101.html
October 01, 2014 - "Hospital Consumer Assessment of Healthcare Providers and Systems" (HCAHPS) to collect and report patients … Department of Health and Human Services, and other members of the HQA. … Gerry Shea, Director of Government Affairs for the American Federation of Labor and Congress of Industrial … Elizabeth Goldstein, PhD, Director of the Division of Consumer Assessment and Plan Performance at CMS … The HQA represents America's hospitals, consumer representatives, physician and nursing organizations