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An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=desc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=0&search_api_fulltext=&sort=asc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=12&search_api_fulltext=&sort=asc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=21&search_api_fulltext=&sort=desc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=1&search_api_fulltext=&sort=asc
Skip to main content
An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=11&search_api_fulltext=&sort=desc
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An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=10&search_api_fulltext=&sort=desc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=9&search_api_fulltext=&sort=desc
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An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
May 13, 2019 - of the US
health care system.
7
What is CAHPS? … • CAHPS = Consumer Assessment of Healthcare Providers and
Systems
• Program advancing the understanding … , measurement, and
improvement of patients’ experiences with their health care
• Initiated and funded … are the gold standard for patient experience
measurement … • The CAHPS program captures the patient’s voice.
• Surveys measure patient experience of care in
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ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Assessment of Healthcare Providers and Systems (CAHPS®)
Improving Patient Experience
Ambulatory … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance … As the organization gets better and better at meeting the needs of its patients, the staff are willing … Some of the interventions also improved the consistency, clarity, and timeliness of responses to member … inquiries and the availability of written member materials.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - Survey Database Summary Results
2023 Health Plan Survey
Database Summary Results
This overview of … results summarizes how Medicaid and
Children's Health Insurance Program (CHIP) health plan respondents … assess
their health plan based on the 2023 Consumer Assessment of Healthcare
Providers and Systems … However, Getting Needed Care and Getting Care Quickly showed large declines between 2021-
2023. … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
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ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/preface.html
May 01, 2016 - Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting … Recommendations for Ideal Consumer Reporting Systems
Appendix B. … The evaluation is based on the totality of the design and implementation experience, the feedback of … The report should be of interest to policymakers, leaders of health care systems and their related organizations … and deployment of patient safety reporting systems.
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ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/appb.html
May 01, 2016 - Skip to main content
An official website of the Department of Health … Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting … and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety … Recommendations for Ideal Consumer Reporting Systems
Appendix B. … safety, reporting systems, patient and consumer perspectives, and survey methodology.
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ce.effectivehealthcare.ahrq.gov/research/publications/search.html?page=14
March 01, 2013 - techniques to improve the identification and surveillance of likely cases of surgical site infection … and Potential for Assuring Quality Health Care for the 21st Century
This report documents some of … Reporting Systems for Patient Safety Events
Based on a series of technical expert panel meetings … , consumer focus groups, interviews with key stakeholders, and an environment scan and literature review … , this project addressed a series of questions about the ideal characteristics of a consumer reporting
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/HIT_CAHPS_Meeting_Summary.pdf
December 01, 2006 - Assessment of Healthcare
Providers and Systems
Stakeholders Meeting
Meeting … AHRQ is considering
integrating these survey items into Consumer Assessment of Healthcare Providers … In 2004, the
CAHPS name, which initially stood for Consumer Assessment of Health Plans Study, was
changed … to reflect this expanded focus: Consumer Assessment of Healthcare Providers and
Systems. … Consumer Assessment of Healthcare
Surveys, Center for Beneficiary Choices, Centers for Medicare & Medicaid
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ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
June 01, 2018 - Skip to main content
An official website of the Department of Health … Quality, Hospital CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Survey, 2009-2014 … Poor communication is defined as responded sometimes or never to the set of survey questions: "During … Overall Rate: The percentage of patients reporting poor communication with doctors and nurses has decreased … Department of Health & Human Services
The White House
USA.gov