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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - – 2:00 pm EST
www.ahrq.gov/cahps
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers … and
Systems (CAHPS®) Program
• Funded by the Agency for Healthcare Research and
Quality (AHRQ)
• … in further testing of the open-
ended items
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www.ahrq.gov/cahps
What is the Elicitation Protocol … • Americans are increasingly seeking and finding online
reviews of providers
• Growth of physician … rating sites reflects consumer interest
but also poses concerns:
• Posted comments are typically not
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ce.effectivehealthcare.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
December 01, 2022 - Skip to main content
An official website of the Department of Health … Data and Information Set (HEDIS)
CAHPS Health Plan Survey (CAHPS stands for Consumer Assessment of … Healthcare Providers and Systems)
These measures have been endorsed by the National Quality Forum, … The surveys are developed and supported by a consortium of researchers with funding from the Agency for … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=13&search_api_fulltext=&sort=asc
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An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … providers and staff
Adult
Clinician & Group
Narrative comments
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=14&search_api_fulltext=&sort=asc
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An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/topics/behavioral-health.html
March 01, 2022 - Behavioral Health Data Consumer Assessment of Healthcare Provider and Systems (CAHPS ) Surveys on Mental … The Consumer Assessment of Healthcare Provider and Systems (CAHPS) Mental Healthcare Surveys include … the cost of these services, and how they are paid for, as well as data on the cost, scope, and breadth … MEPS Stat Brief #538)
Comparison of the Total Number of People in the U.S. … and Potentially Inappropriate Opioid Prescriptions (July 2020)
The Impact of the Abuse-Deterrent
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
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An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=asc
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An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=asc
Skip to main content
An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=desc
Skip to main content
An official website of the Department of Health … National Healthcare Quality and Disparities Report
Latest available findings on quality of and … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=0&search_api_fulltext=&sort=desc
Skip to main content
An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=10&search_api_fulltext=&sort=asc
Skip to main content
An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/patients-consumers/diagnosis-treatment/diagnosis/index.html
December 01, 2017 - Skip to main content
An official website of the Department of Health … The information here is presented in a simple way to help you scan the material and read only what you … Evidence-Based Consumer Guides
These guides address various health conditions and offer questions to … ask your healthcare provider. … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
February 01, 2020 - Assessment of Healthcare Providers and Systems (CAHPS®)
Improving Patient Experience
Ambulatory … SHARE:
More topics in this section
Consumer Assessment … of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … A large number of States require the collection and reporting of the Medicaid version of the CAHPS Health … Improving the experience of patients and families requires improving work processes and systems that
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
February 22, 2019 - of the US health
care system.
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What is CAHPS? … • CAHPS = Consumer Assessment of Healthcare Providers and
Systems
• Program advancing the understanding … , measurement, and
improvement of patients’ experiences with their health care
• Initiated and funded … are the gold standard for patient experience
measurement … • The CAHPS program captures the patient’s voice.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
August 06, 2018 - Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady)
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Overview of … clinicians and patients
• Make the safe thing the easy thing to do
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AHRQ’s Center for Quality … Safety Organization Program
– National Healthcare Quality & Disparities
Report (NHQDR) Program
– Consumer … Assessment of Healthcare
Providers and Systems (CAHPS®) Program
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What is Patient Safety Culture … 8
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AHRQ Surveys on Patient Safety Culture
Surveys of staff about the extent to which the
organizational
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ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/index.html?page=7
January 01, 2016 - Skip to main content
An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS)
(5)
COVID-19
(4)
Data
(11)
Data: … The Agency’s Impact Case Studies highlight these successes, describing the use and impact of AHRQ-funded … tools by State and Federal policy makers, health systems, clinicians, academicians, and other professionals … America Implementer: Consumer Reports Date: January 2016
Department of Commerce Agency Uses
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
CAHPS Webcast Series
• Consumer Assessment … of Healthcare Providers
and Systems (CAHPS®) Program
• Funded by the Agency for Healthcare Research … and
Quality (AHRQ)
• Develops standardized surveys and related products,
including the CAHPS Database … the updated CAHPS Ambulatory Care
Improvement Guide
• How two health systems improved their CG-CAHPS … care.
• Analyze the results of CAHPS surveys and other forms
of patient feedback to identify strengths
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil2.html
April 01, 2018 - The approach health care systems traditionally take neglects the most critical member of the team—the … Schedules and processes are created to meet the needs of the health care providers. … And some health care providers who realize the importance of the patient perspective are inviting them … The objective of the project was to create a place where patients and health care providers could openly … Recognizing the role of other caregivers, such as family and friends.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=8&search_api_fulltext=&sort=desc
Skip to main content
An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
Skip to main content
An official website of the Department of Health … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Department of Health & Human Services
The White House
USA.gov