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talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - Experimental Testing of the Protocol
To assess the performance of the initial item set, the team conducted … In a second round of experimental testing with 332 respondents, the team assessed responses to these … Field Testing of the Protocol
To assess how well the Narrative Elicitation Protocol performs outside … Release of the Final Version of the CG-CAHPS Narrative Item Set
Based on additional testing of the
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - typically administered with a mixed-mode
method of mail/telephone, email/telephone, or email/mail.1 Testing … Validation testing suggests that
administering the Narrative Item Set by phone resulted in longer, more … In
field testing of the Child Hospital Narrative Item Set, approximately two-thirds of
survey respondents … Anticipated Response Time
In experimental testing, the median time for respondents to complete the … Anticipated Length of Comments
In experimental testing, the average narrative written by survey respondents
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talkingquality.ahrq.gov/research/findings/factsheets/translating/action3/index.html
February 01, 2021 - Through ACTION III task orders, AHRQ supports and studies the development and testing of interventions … Through ACTION III task orders, AHRQ supports and studies the development and testing of interventions … By testing innovations directly in the settings in which they are intended to be used, ACTION III increases
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - elicited narratives, all through on-line panel
10 narratives with matching interviews
Full-Scale Testing … interviews
• Evaluation and Improvement: Multiple Stages
NIS sequence: refined through two rounds of testing … on-line panel
Phone: n=14; Internet: n=24
9 narratives with matching interviews
Full-Scale Testing
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Development and Testing of
the CAHPS Elicitation Protocol
Mark … Evaluation Method: Narrative and textual analysis
• Protocol refined through two rounds of elicitation testing … Sample
www.ahrq.gov/cahps
Quantified Results 4: Representativeness
23
www.ahrq.gov/cahps
Field testing … sure my visits are not painful.
30
www.ahrq.gov/cahps
To Ask a Question
31
Development and Testing … Balance
Quantified Results 3: Narrative Coherence
Quantified Results 4: Representativeness
Field testing
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/dx-safety-workgroup-meeting-notes-mar2023.pdf
July 14, 2023 - (CLIA) regulations
to determine how they may be specifically updated to reflect how
laboratory testing … Focus areas include
remote testing, next generation sequencing and other technologies,
and expansion … of point-of-care testing. … During the November 2022 meeting, CLIAC made
recommendations related to data as a specimen, remote testing
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talkingquality.ahrq.gov/cahps/surveys-guidance/echo/about/Development-ECHO-Survey.html
May 01, 2018 - Experience of Care & Health Outcomes (ECHO) Survey is the product of nearly 6 years of research and testing … In: The Use of Psychological Testing For Treatment Planning and Outcomes Assessment (3rd ed.). Vol.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
January 01, 2024 - Testing and Referrals 78% 87% 88% 77%
2. … Testing and Referrals % Strongly Agree/Agree
This office is effective at tracking a patient’s test … Testing and Referrals 81% 85% 87% 88% 80% 89%
2. … Testing and Referrals % Strongly Agree/Agree
This office is effective at tracking a patient’s test … Testing and Referrals 88% 84% 84%
2.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
September 05, 2012 - Collaborative (BPHC HRSA)
Chart review of 969 patients, 17 health centers
Processes of care improved (testing … 4/5 6/8
Cholesterol testing 1/5 6/8
Eye examination 4/5 6/8
Nephropathy monitoring 4/5 6/8
On-site … 2/4 2/8
Cholesterol testing 2/4 2/8
Eye examination 2/4 2/8
Nephropathy monitoring 2/4 1/8 … 4/5 6/8
Cholesterol testing 1/5 6/8
Eye examination 4/5 6/8
Nephropathy monitoring 4/5 6/ … 2/4 2/8
Cholesterol testing 2/4 2/8
Eye examination 2/4 2/8
Nephropathy monitoring 2/4 1/
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - narrative information back to clinicians to support improvement
activities
If you are interested in testing … This testing was done for both the original protocol and a revised
version that reflected findings from … the initial round of testing. … As part of the development and testing process, the Elicitation Protocol was administered by Web and … However, because a mail mode was not
included in testing of the Elicitation Protocol, we cannot provide
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talkingquality.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - They enhance the reliability of laboratory testing in medical offices; establish a culture of patient … Improving Your Office Lab Testing Process Ambulatory Toolkit increases the reliability of the lab testing
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Group Survey
(CG-CAHPS):
CAHPS Patient Narrative Elicitation Protocol
• Review the development and testing … implementation
• Highlight the experience of an early adopter
• Invite your participation in further testing
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talkingquality.ahrq.gov/opioids/implementing-what-works/compendium-intro.html
January 01, 2024 - Finally, we convened two learning collaboratives to support primary care practices in testing and modifying … Testing changes.
Implementing changes.
Spreading changes. … Instructions (4 minutes, 58 seconds)
Case Studies
Five case studies were developed based on the testing
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talkingquality.ahrq.gov/funding/grantee-profiles/grtprofile-mcginn.html
January 01, 2024 - But if that low range is 30 percent of patients, we can reduce 30 percent of unnecessary testing and … “What this taught me was that if I do the usability testing appropriately and thoroughly, I get adoption … He developed a team of experts in evidence-based medicine, informatics, usability testing, and integration
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talkingquality.ahrq.gov/talkingquality/resources/design/index.html
September 01, 2019 - Resources
Comparative Report Profiles
Writing Tips
Design Tips
Cognitive Testing … Web-Based Health Care Quality Reports
Advice on Using Design Professionals for a Quality Report
Testing
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-110620.pdf
March 11, 2021 - o We have begun pilot testing, in up to 20 primary care sites,
our resource to engage patients and families … focuses on diagnostic
safety and highlights the VA’s efforts to improve the timeliness of
diagnostic testing
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talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - Processes of care improved (testing for HbA1c, foot exams, eye exams, and lipids). … Structural capability
Intervention (n=5)
Control (n=8)
Checklist or flow-sheet for:
HbA1c testing … 4/5
6/8
Cholesterol testing
1/5
6/8
Eye examination
4/5
6/8
Nephropathy monitoring … Diabetes services
3/5
4/8
Other chronic disease services
0/4
3/8
Shared communication:
HbA1c testing … 2/4
2/8
Cholesterol testing
2/4
2/8
Eye examination
2/4
2/8
Nephropathy monitoring
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talkingquality.ahrq.gov/talkingquality/resources/writing/tip5.html
September 01, 2019 - Resources
Comparative Report Profiles
Writing Tips
Design Tips
Cognitive Testing … Learn more about testing your written materials with readers:
Tip 7.
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talkingquality.ahrq.gov/talkingquality/translate/labels/index.html
March 01, 2016 - Only Essential Information on Technical Issues and Caveats
Coming up with labels and definitions and testing … to test measure labels and definitions with your audience in The Purpose and Process of Cognitive Testing
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talkingquality.ahrq.gov/talkingquality/distribute/promote/multiple/advertise.html
September 01, 2019 - Testing With Your Audience
If the content of an advertisement does not resonate with your audience, … Testing costs money, but it can save you money that might otherwise be wasted on ineffective ads.