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21. Tool: SBAR | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
    November 01, 2019 - patient history related to the current situation, signs and symptoms of the presenting complaint, and any test … "This test/consult will allow us to start to pinpoint the cause of your symptoms and help us achieve … What should the patient expect from any treatment or test? … "I would like you to have the test/start this treatment." … "You should complete the test within 2 weeks and come back to see me so we can talk about the results

22. Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
    March 11, 2022 - VA • The External Peer Review Program is being used to determine the quality of test results communication … o The aim is to accelerate the improvement of test result communication in the VA. … SAFER Guides to assess their forthcoming electronic health record (EHR) implementation, including test

23. Improving Rates of Repeat Colorectal Cancer Screening in Community Health Centers (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/baker_crc_screening.pdf
    January 01, 2014 - a comprehensive outreach program to educate and encourage people to complete a Fecal Occult Blood Test … We concentrated on the FOBT because it is the screening test most often used by community health centers … feedback loop to patients: If the FOBT was negative, the patient was informed and reminded that the test … If patients did not complete their repeat test, what were the reasons? … understanding of health information, they were able to successfully follow the instructions, complete the test

24. Developing Innovative Simulation-Based Training to Improve Patient Safety in Radiation Oncology | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/funding/grantee-profiles/grtprofile-mazur.html
    March 01, 2023 - to assess the usability of an electronic health record (EHR) system for the management of abnormal test … research that had found that providers still were challenged to follow-up quickly with abnormal diagnostic test … within the EHR that could enhance providers’ ability to acknowledge and follow up on critically abnormal test … EHR enhancements—such as displaying clear patient status information, automatically sorting critical test

25. Health Information Technology for Engaging Patients in Diagnostic Decision Making in Emergency Departments (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
    February 01, 2021 - patients and their ED providers to review medical records from the external system, view previous test … at an academic medical center and found that less than 10 percent of all radiology and laboratory test … Other concerns relate to patients’ ability to interpret test results and access their healthcare team … Patient perceptions of receiving test results via online portals: a mixed-methods study. … The patient portal and abnormal test results: an exploratory study of patient experiences.

26. Improving Your Laboratory Testing Process | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/tools/ambulatory-care/lab-testing-toolkit.html
    January 01, 2018 - Improvement About 40 percent of patient encounters in primary care offices involve some form of medical test … are managed in your office, from the moment tests are ordered until the patient is notified of the test

27. 2024 Results for the AHRQ Surveys on Patient Safety Culture® (SOPS®) Diagnostic Safety Supplemental Item Set for Medical Offices (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
    January 01, 2024 - (Item DXB2, NA/DK/MI = 14%) 86 All test results are communicated to patients, even if the test results … Testing and Referrals % Strongly Agree/Agree This office is effective at tracking a patient’s test … (Item DXB2) 84% 92% 88% 75% All test results are communicated to patients, even if the test results … (Item DXB2) 86% 85% 91% 91% 79% 89% All test results are communicated to patients, even if the test … (Item DXB2) 94% 83% 86% All test results are communicated to patients, even if the test results are

28. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - stress/burnout • Currently in development for nursing homes ► Conducting cognitive testing and a pilot test … ) Interview experts, providers, and staff Identify key thematic areas Develop & cognitively test … draft items Obtain input from Technical Expert Panel (TEP) Pilot test Conduct psychometric

29. Tip 5. Make a Health Care Quality Report Culturally Appropriate | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/resources/writing/tip5.html
    September 01, 2019 - Test the Report With Your Audience . … How will you test aspects of your health care quality report? … Test the Report With Your Audience Guidelines and Other Resources To Fine-tune Your Writing

30. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Health Care March Meeting Summary (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/meeting-summary-031720.pdf
    July 23, 2020 -  Selective Reporting of Antimicrobial Susceptibility Test Results tool is available to help increase … the understanding of why antibiotic-resistant test results may not be readily available in the electronic … The Joint Commission issued a Quick Safety Issue, Advancing safety with closed-loop communication of test

31. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
    June 01, 2020 - In addition, a Fall Prevention Knowledge Test (FPKT) was created and implemented to assess nurses’ knowledge … patient care. 4 A single screen displays data for several patient safety domains (e.g., vital signs, test … It allows patients to see their care plan, recovery goal, care team, test results and trends, medication … Development and validation of a fall prevention knowledge test. … Development and validation of a fall prevention knowledge test .

32. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
    January 01, 2022 - aggression − Work stress/burnout • Currently in development for nursing homes ► Completed a pilot test … ) Interview experts, providers, and staff Identify key thematic areas Develop & cognitively test … draft items Obtain input from Technical Expert Panel (TEP) Pilot test Conduct psychometric

33. Development of the CAHPS Adult Hospital Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
    April 01, 2023 - This pilot test included 132 hospitals and resulted in over 19,000 completed surveys. … In the summer of 2004, the CAHPS Team worked with hospitals and vendors that volunteered to test the … In collaboration with these test sites, researchers investigated various approaches to integrating the

34. Coordination (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - About a third of patients reported that they did not always receive test results from someone in the … , and that’s a very real and important issue, that this isn’t just about having a delay in getting test … or procedure redone because the clinician didn’t have earlier test results; having to come back for … An EHR is just a wonderful mechanism to facilitate those office space systems for getting test results … results” and “how am I going to hear about my test results,” and helping patients feel empowered to

35. Instructions for Analyzing Data from CAHPS Surveys (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/2020-instructions-for-analyzing-data.pdf
    January 01, 2020 - (including the formats), and a test SAS data set. … Appendix A explains how to use the test data. … Using the Test Data in the CAHPS Analysis Program). … Using the Test Data in the CAHPS Analysis Program This appendix explains how to use the test programs … • (June 2020) Modified all test programs to correspond with the updated Test SAS data, and clarified

36. Pressure Ulcer Prevention Toolkit (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/putoolkit_module4_tools.docx
    January 01, 1995 - Prevention Toolkit Pressure Ulcer Prevention Toolkit Module 4 Tools 2G: Pieper Pressure Ulcer Knowledge Test … Training Action Plan for Staff Education and Training Tool 2G: Pieper Pressure Ulcer Knowledge Test … Administer the test to nursing and other clinical staff members. 2. … Use: Mean scores on this test are usually analyzed. Analyze the test results. … Pieper Pressure Ulcer Knowledge Test: Answer Key Question 1.

37. CAHPS Home Health Care Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/home/index.html
    November 01, 2023 - Field test.   … A field test was conducted during the first half of 2008 with 34 Medicare-certified home health agencies … The team made some adjustments to the survey based on analyses of the field test data and submitted the

38. 2022 Updated Results for the AHRQ Surveys on Patient Safety CultureTM (SOPS®) Diagnostic Safety Supplemental Items for Medical Offices (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdf
    January 01, 2022 - (Item DXB1, NA/DK/MI = 15%) 83 When this office doesn’t receive a patient’s test results, staff … (Item DXB2, NA/DK/MI = 16%) 82 All test results are communicated to patients, even if the test results … Testing and Referrals % Agree/Strongly Agree This office is effective at tracking a patient’s test … (Item DXB2) 81% 83% 86% 70% 74% 86% All test results are communicated to patients, even if the test … (Item DXB2) 80% 79% 84% All test results are communicated to patients, even if the test results are

39. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - history 18 Someone from provider’s office followed up with patient to give results of blood test … , x-ray, or other test 17 Someone from provider’s office followed up with patient to give results … of blood test, x-ray, or other test 22 Someone from provider’s office talked about all prescription … , x- ray, or other test for you? … other test for you?

40. Application and Dissemination of a Culture-Centered Approach to Tailoring Comparative Effectiveness Research Summaries (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/dutta.pdf
    December 19, 2014 - Project Aims The project aims were to: 1) Develop and test the CCA for training local leaders of … for creating awareness of tailored products that will work in the local context. 2) Develop and test