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Showing results for "telephone counselling".

1. HEDIS 2024 CAHPS Survey Validated Member-Level Data File Specifications (pdf file)
   cahpsdatabase.ahrq.gov/files/HP/2024_Health_Plan_Specifications_5-1H-508.pdf
   January 01, 2024 - Code as 0 for mail-only methodology with no telephone attempts. … call, second telephone call, etc) when the member completed the survey. … Code as 0 if the survey protocol does not require a telephone number. … Code as 0 if the survey protocol does not require a telephone number. … Code as 0 if the survey protocol does not require a telephone number.

2. 2021 Medicaid and Children's Health Insurance Program (CHIP) Chartbook: What Enrollees Say About Their Experiences With Their Health Plans and Medical Care (pdf file)
   cahpsdatabase.ahrq.gov/files/2021CAHPSHealthPlanChartbook.pdf
   December 01, 2021 - Respondents by Response Mode Response Mode Adult Medicaid Child Medicaid CHIP Mail 73% 55% 67% Telephone … Examples of methods and strategies are: telephone helpline, individual or group counseling, or cessation