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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_slides_support.pdf
June 12, 2017 - TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page 6
Mutual
Support
Task Assistance Example
Two members of the GI … 05.2
Mod 6 LTC 2.0 Page 10
Mutual
Support
Providing Effective Feedback Video
TEAMSTEPPS 05.2
Mod … 05.2
Mod 6 LTC 2.0 Page 14
Mutual
Support
Two-Challenge Rule
1 2
TEAMSTEPPS 05.2
Mod 6 LTC 2.0 … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page 17
Mutual
Support
Please Use CUS Words
but only when appropriate … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page 24
Mutual
Support
Applying TeamSTEPPS Exercise
1.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/slimplement.pptx
February 03, 2006 - Culture of Safety
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
3
Page ‹#›
Key … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
7
Page ‹#›
Step 2: Define the Problem … 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
9
Page ‹#›
Step 3: Define the Aims of TeamSTEPPS … and negative effects
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
11
Page ‹#› … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
16
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Step 9.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/slimplement.pptx
February 03, 2006 - Culture of Safety
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
3
Page ‹#›
Key … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
7
Page ‹#›
Step 2: Define the Problem … 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
9
Page ‹#›
Step 3: Define the Aims of TeamSTEPPS … and negative effects
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
11
Page ‹#› … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
16
Page ‹#›
Step 9.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
2
Importance of Communication … Remember to introduce yourself…
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
12
Review of the Video
Now that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Communication Exercise
Think about … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
15
Discussion: Front Office
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - PowerPoint Presentation
Implementation Planning
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Develop a TeamSTEPPS Implementation Plan
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Planning
Shift Toward a Culture of Safety
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Implementation Worksheet as a starting point, if applicable
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹ … TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation Planning
16
Step 9.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - PowerPoint Presentation
Implementation Planning
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Develop a TeamSTEPPS Implementation Plan
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Planning
Shift Toward a Culture of Safety
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Implementation Worksheet as a starting point, if applicable
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹ … TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation Planning
16
Step 9.