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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
January 20, 2006 - tools individually, using the 3 I’s coaching method
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
100/200/300 Level Coursework
Some TeamSTEPPS … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Coaching Competencies
®
TEAMSTEPPS 05.2 … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
21
Possible answer:
I saw that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
32
Summary
Implementation of TeamSTEPPS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/slmeasure.pptx
February 03, 2006 - newbref
Measurement
TEAMSTEPPS 05.2
Mod 10 2.0 Page ‹#›
Measurement
Objectives
Describe the importance … TEAMSTEPPS 05.2
Mod 10 2.0 Page ‹#›
Measurement
TeamSTEPPS Phases
Requires
Measurement … TEAMSTEPPS 05.2
Mod 10 2.0 Page ‹#›
Measurement
How to Measure - Kirkpatrick
Level I – Reactions … 05.2
Mod 10 2.0 Page ‹#›
Measurement
TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ)
Level II … Materials and Tools
TEAMSTEPPS 05.2
Mod 10 2.0 Page ‹#›
Measurement
Learning Benchmarks
Level
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Mod 1 05.2 Page ‹#›
Page ‹#›
RRS
1
Learning Objectives
Review the tools and principles of TeamSTEPPS … care setting
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
TeamSTEPPS Core … Teamwork Skills
3
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Communication … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
8
What Is Practice Facilitation … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
SEE PAGES 33-62 OF AHRQ P.F.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Measurement
Mod 1 05.2 Page ‹#›
Page ‹#›
RRS
1 … worked
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Phases … Requires
Measurement
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
How To … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Teamwork Attitudes Questionnaire ( … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Teamwork Perceptions Questionnaire
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/slteamstructure.pptx
February 02, 2006 - newbref
Team Structure
NEXT:
TEAMSTEPPS 05.2
Mod 2 2.0 Page ‹#›
Team
Structure
1
Page … TEAMSTEPPS 05.2
Mod 2 2.0 Page ‹#›
Team
Structure
4
Page ‹#›
5
Exercise: Teams and Teamwork
Write … Ancillary & Support Services
TEAMSTEPPS 05.2
Mod 2 2.0 Page ‹#›
Team
Structure
13
Page ‹#› … 05.2
Mod 2 2.0 Page ‹#›
Team
Structure
14
Page ‹#›
15
Team Structure Video
TEAMSTEPPS 05.2 … TEAMSTEPPS 05.2
Mod 2 2.0 Page ‹#›
Team
Structure
16
Page ‹#›
17
Applying TeamSTEPPS Exercise
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/slleadership.pptx
February 02, 2006 - newbref
Leading Teams
TEAMSTEPPS 05.2
Mod 4 2.0 Page ‹#›
Leading Teams
1
Page ‹#›
2
INSTRUCTIONS … TEAMSTEPPS 05.2
Mod 4 2.0 Page ‹#›
Leading Teams
Case Study Discussion
After attending TeamSTEPPS … Debrief Checklist
TEAMSTEPPS 05.2
Mod 4 2.0 Page ‹#›
Leading Teams
15
Page ‹#›
16 … Debrief Video
TEAMSTEPPS 05.2
Mod 4 2.0 Page ‹#›
Leading Teams
16
Page ‹#›
17
Facilitating … 05.2
Mod 4 2.0 Page ‹#›
Leading Teams
19
Team Formation Video
TEAMSTEPPS 05.2
Mod 4 2.0
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - 05 2
Team
Structure
Mod 2 LTC 2.0 Page 2
• Describe the components and composition of a
multi-team … Mod 2 LTC 2.0 Page 5
Team
Structure
TEAMSTEPPS … Mod 2 LTC 2.0 Page 13
direct, task-specific, time-limited
care to residents. … Mod 2 LTC 2.0 Page 15
Team
Structure
Team Structure Video
Team
Structure
TeamSTEPPS 2.0 for … Mod 2 LTC 2.0 Page 17
the team(s) experiencing the issue?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/slimplement.pptx
February 03, 2006 - Culture of Safety
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
3
Page ‹#›
Key … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
7
Page ‹#›
Step 2: Define the Problem … 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
9
Page ‹#›
Step 3: Define the Aims of TeamSTEPPS … and negative effects
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
11
Page ‹#› … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
16
Page ‹#›
Step 9.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module7/slsummary.pptx
February 03, 2006 - 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It All Together
Page ‹#›
3
Summary
Each TeamSTEPPS … 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It All Together
Page ‹#›
5
TeamSTEPPS Outcomes
Improved … to Use TeamSTEPPS Tools and Strategies
TEAMSTEPPS 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It … All Together
Page ‹#›
8
Effective Use of TeamSTEPPS Tools and Strategies
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It All Together
Page ‹#›
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/slchangemgmt.pptx
January 31, 2006 - newbref
Change Management:
How to Achieve a Culture of Safety
TEAMSTEPPS 05.2
Mod 8 2.0 Page … 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
John Kotter
8 Steps of Change
TEAMSTEPPS … TEAMSTEPPS 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
Empower Others to Act
Provide direction … 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
TeamSTEPPS Change Model
TEAMSTEPPS 05.2
Mod … )
AHRQ Professional Education
TEAMSTEPPS 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Task Assistance
Team members … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Task Assistance Examples
Task … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Types of Feedback
Can be … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
When To Give Feedback
You … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Conflict Resolution Options
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Importance of Communication … Remember to introduce yourself…
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Review of the Video
Now that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Communication Exercise
Think about … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Discussion: Front Office
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
January 20, 2006 - Page ‹#›
Page ‹#›
RRS
1
Care Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#› … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Teamwork & the Care Team
The Care … Team has all these obstacles to effective care:
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#› … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
What Breakdowns Did You See? … Breakdowns
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
January 01, 2006 - Slide 1
for
Office-Based Care
Leading Teams
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
10
Leadership in the Medical Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
11
Reflect and Apply to Your Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Front Office Scenario
Jack, an … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
13
Leadership
BARRIERS
Hierarchical
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro.pptx
January 01, 2010 - Slide 1
for
Office-Based Care
Introduction
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … tailors to the office-based setting
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
TeamSTEPPS Skills
TEAMSTEPPS 05.2
Mod … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Does TeamSTEPPS Work? … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
9
Why Does Teamwork Matter in
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Cross-Monitoring
A process of ongoing … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Steps to monitor the situation … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Situation Monitoring in the Medical … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Situation Monitoring Exercise
How … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/leadership-brief/ts-leadershipbrief.pptx
January 01, 2013 - Executive Briefing
Leadership Briefing
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
1
What Is TeamSTEPPS … 05.2
Mod 1 2.0 Page ‹#›
Evidence-Based Teamwork System
TeamSTEPPS is a teamwork system based on 20 years … 05.2
Mod 1 2.0 Page ‹#›
TeamSTEPPS is different than some other teamwork and performance improvement … National Implementation Regional Training Centers
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
We’ll start … /
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
TeamSTEPPS provides everything we need to build and sustain highly
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module12/slpracticeteach.pptx
February 03, 2006 - newbref
Practice Teaching Session
TEAMSTEPPS 05.2
Mod 12 2.0 Page ‹#›