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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
January 20, 2006 - tools individually, using the 3 I’s coaching method
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
100/200/300 Level Coursework
Some TeamSTEPPS … 05.2
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Office-Based Care
15
Coaching Competencies
®
TEAMSTEPPS 05.2 … ®
TEAMSTEPPS 05.2
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Office-Based Care
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Possible answer:
I saw that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
32
Summary
Implementation of TeamSTEPPS
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Mod 1 05.2 Page ‹#›
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RRS
1
Learning Objectives
Review the tools and principles of TeamSTEPPS … care setting
®
TEAMSTEPPS 05.2
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Office-Based Care
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TeamSTEPPS Core … Teamwork Skills
3
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TEAMSTEPPS 05.2
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Office-Based Care
3
Communication … ®
TEAMSTEPPS 05.2
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Office-Based Care
8
What Is Practice Facilitation … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
SEE PAGES 33-62 OF AHRQ P.F.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Measurement
Mod 1 05.2 Page ‹#›
Page ‹#›
RRS
1 … worked
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Phases … Requires
Measurement
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
How To … 05.2
Mod 1 05.2 Page ‹#›
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Office-Based Care
TeamSTEPPS Teamwork Attitudes Questionnaire ( … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Teamwork Perceptions Questionnaire
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - 05 2
Team
Structure
Mod 2 LTC 2.0 Page 2
• Describe the components and composition of a
multi-team … Mod 2 LTC 2.0 Page 5
Team
Structure
TEAMSTEPPS … Mod 2 LTC 2.0 Page 13
direct, task-specific, time-limited
care to residents. … Mod 2 LTC 2.0 Page 15
Team
Structure
Team Structure Video
Team
Structure
TeamSTEPPS 2.0 for … Mod 2 LTC 2.0 Page 17
the team(s) experiencing the issue?
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Task Assistance
Team members … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Task Assistance Examples
Task … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Types of Feedback
Can be … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
When To Give Feedback
You … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Conflict Resolution Options
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Importance of Communication … Remember to introduce yourself…
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Review of the Video
Now that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Communication Exercise
Think about … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Discussion: Front Office
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
January 20, 2006 - Page ‹#›
Page ‹#›
RRS
1
Care Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#› … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Teamwork & the Care Team
The Care … Team has all these obstacles to effective care:
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#› … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
What Breakdowns Did You See? … Breakdowns
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
January 01, 2006 - Slide 1
for
Office-Based Care
Leading Teams
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
10
Leadership in the Medical Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
11
Reflect and Apply to Your Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Front Office Scenario
Jack, an … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
13
Leadership
BARRIERS
Hierarchical
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro.pptx
January 01, 2010 - Slide 1
for
Office-Based Care
Introduction
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … tailors to the office-based setting
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
TeamSTEPPS Skills
TEAMSTEPPS 05.2
Mod … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Does TeamSTEPPS Work? … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
9
Why Does Teamwork Matter in
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Cross-Monitoring
A process of ongoing … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Steps to monitor the situation … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Situation Monitoring in the Medical … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Situation Monitoring Exercise
How … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was