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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_slides_intro.pdf
June 12, 2017 - Mod 1 LTC 2.0 Page 3
Teamwork Exercise #1
Introduction
TeamSTEPPS 2.0 for LongTerm Care | Introduction … Mod 1 LTC 2.0 Page 6
Introduction
Day 1 - Core Teamwork Skills
TeamSTEPPS 2.0 for LongTerm Care … TEAMSTEPPS 05 2
Introduction
Mod 1 LTC 2.0 Page 8
• Measurement … C13
TEAMSTEPPS 05 2
Introduction
Mod 1 LTC 2.0 Page 10 … TEAMSTEPPS 05 2
ntal Model
st
ntation
y
y
Mod 1 LTC 2.0 Page 15
• Performance
• Adaptabilit
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_slides_coaching.pdf
April 24, 2017 - Module 9 Instructor Slides
Coaching
Workshop
Coaching Workshop
TEAMSTEPPS 05.2
Mod 9 LTC 2.0 Page … TEAMSTEPPS 05.2
Mod 9 LTC 2.0 Page 3
Coaching
Workshop
TeamSTEPPS Phases
Coaching
TeamSTEPPS … 05.2
Mod 9 LTC 2.0 Page 6
Coaching
Workshop
Why Is Coaching Important in
TeamSTEPPS? … TEAMSTEPPS 05.2
Mod 9 LTC 2.0 Page 15
Coaching
Workshop
Implementing
Coaching in TeamSTEPPS
� Develop … 05.2
Mod 9 LTC 2.0 Page 18
Coaching
Workshop
Prepare Staff for TeamSTEPPS
Coaching
� Identify
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module5/ts2-0ltc_module5_slides_sitmon.pdf
June 27, 2017 - Mod 5 LTC 2.0 Page 2
Situation
Monitoring
Teamwork Exercise #2 … Level
• Stress Level
TEAMSTEPPS 05 2
Mod 5 LTC 2.0 Page 9
I
M
S … Mod 5 LTC 2.0 Page 11
Situation
Monitoring
• Call a Huddle! … Mod 5 LTC 2.0 Page 12
Situation
Monitoring
TeamSTEPPS 2.0 for LongTerm Care | … TEAMSTEPPS 05 2.
Mod 5 LTC 2.0 Page 22
Situation
Monitoring
Applying TeamSTEPPS Exercise
1.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_slides_support.pptx
February 03, 2006 - Module 6 Slides
Mutual Support
TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page ‹#›
Mutual Support
1
Objectives … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page ‹#›
Mutual Support
5
Task Assistance Example
Two members of the … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page ‹#›
Mutual Support
6
What Is Feedback? … 05.2
Mod 6 LTC 2.0 Page ‹#›
Mutual Support
13
Two-Challenge Rule
1
2
TEAMSTEPPS 05.2
Mod 6 … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page ‹#›
Mutual Support
Applying TeamSTEPPS Exercise
Is your teamwork
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
January 20, 2006 - tools individually, using the 3 I’s coaching method
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
100/200/300 Level Coursework
Some TeamSTEPPS … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Coaching Competencies
®
TEAMSTEPPS 05.2 … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
21
Possible answer:
I saw that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
32
Summary
Implementation of TeamSTEPPS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Mod 1 05.2 Page ‹#›
Page ‹#›
RRS
1
Learning Objectives
Review the tools and principles of TeamSTEPPS … care setting
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
TeamSTEPPS Core … Teamwork Skills
3
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Communication … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
8
What Is Practice Facilitation … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
SEE PAGES 33-62 OF AHRQ P.F.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
January 20, 2006 - Slide 1
TeamSTEPPS for
Office-Based Care
Measurement
Mod 1 05.2 Page ‹#›
Page ‹#›
RRS
1 … worked
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Phases … Requires
Measurement
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
How To … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Teamwork Attitudes Questionnaire ( … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Teamwork Perceptions Questionnaire
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module10/ts2-0ltc_module10_slides_msmt.pptx
February 03, 2006 - PowerPoint Presentation
Measurement
TEAMSTEPPS 05.2
Mod 10 LTC 2.0 Page ‹#›
Measurement
Objectives … worked
TEAMSTEPPS 05.2
Mod 10 LTC 2.0 Page ‹#›
Measurement
TeamSTEPPS Phases
Requires
Measurement … TEAMSTEPPS 05.2
Mod 10 LTC 2.0 Page ‹#›
Measurement
How To Measure - Kirkpatrick
(Like it and … /instructor/reference/teamattitudesmanual.html
TEAMSTEPPS 05.2
Mod 10 LTC 2.0 Page ‹#›
Measurement … TEAMSTEPPS 05.2
Mod 10 LTC 2.0 Page ‹#›
Measurement
Evaluating TeamSTEPPS Exercise (Cont’d)
Teamwork
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - 05 2
Team
Structure
Mod 2 LTC 2.0 Page 2
• Describe the components and composition of a
multi-team … Mod 2 LTC 2.0 Page 5
Team
Structure
TEAMSTEPPS … Mod 2 LTC 2.0 Page 13
direct, task-specific, time-limited
care to residents. … Mod 2 LTC 2.0 Page 15
Team
Structure
Team Structure Video
Team
Structure
TeamSTEPPS 2.0 for … Mod 2 LTC 2.0 Page 17
the team(s) experiencing the issue?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_slides_support.pdf
June 12, 2017 - TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page 6
Mutual
Support
Task Assistance Example
Two members of the GI … 05.2
Mod 6 LTC 2.0 Page 10
Mutual
Support
Providing Effective Feedback Video
TEAMSTEPPS 05.2
Mod … 05.2
Mod 6 LTC 2.0 Page 14
Mutual
Support
Two-Challenge Rule
1 2
TEAMSTEPPS 05.2
Mod 6 LTC 2.0 … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page 17
Mutual
Support
Please Use CUS Words
but only when appropriate … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page 24
Mutual
Support
Applying TeamSTEPPS Exercise
1.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - PowerPoint Presentation
Implementation Planning
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Develop a TeamSTEPPS Implementation Plan
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Planning
Shift Toward a Culture of Safety
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Implementation Worksheet as a starting point, if applicable
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹ … TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation Planning
16
Step 9.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_slides_lead.pdf
June 12, 2017 - TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 3
Leading
Teams
Objectives
� Describe how leadership affects … TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 8
Leading
Teams
Case Study Discussion
After attending TeamSTEPPS … 4 LTC 2.0 Page 16
TEAMSTEPPS 05.2
TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 17
Leading
Teams
Facilitating … 05.2
Mod 4 LTC 2.0 Page 19
Leading
Teams
Team Formation Video
TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page … TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 21
Leading
Teams
Applying TeamSTEPPS Exercise
1.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pptx
January 31, 2006 - 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
8 Steps of Change
John Kotter
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
Empower Others to Act
Provide direction
Allow … 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
Culture Change Comes Last,
Not First! … 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
TeamSTEPPS Change Model
TEAMSTEPPS 05.2
Mod 8 LTC … Mod 8 LTC 2.0 Page ‹#›
Change Management
On-Time Quality
Improvement Model
TEAMSTEPPS 05.2
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module7/ts2-0ltc_module7_slides_summary.pptx
February 03, 2006 - PowerPoint Presentation
Summary
Pulling It All Together
TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page … 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary – Pulling It All Together
Summary
Each TeamSTEPPS teamwork … TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary – Pulling It All Together
TeamSTEPPS Outcomes
Improved … Tools and Strategies
TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary – Pulling It All Together … Effective Use of TeamSTEPPS Tools and Strategies
TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pdf
July 11, 2017 - Mod 8 LTC 2.0 Page 3
Change
Management
John Kotter
8 Steps of Change
TeamSTEPPS 2.0 for LongTerm … Mod 8 LTC 2.0 Page 13
Change
Management
Culture Change Comes Last,
Not First! … Mod 8 LTC 2.0 Page 14
Change
Management
TeamSTEPPS Change Model
. … Mod 8 LTC 2.0 Page 15
Change
Management
Change Management Models
• PDSA: Plan, Do (TeamSTEPPS), … Mod 8 LTC 2.0 Page 16
Change
Management
On-Time Quality
Improvement Model
.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Task Assistance
Team members … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Task Assistance Examples
Task … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Types of Feedback
Can be … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
When To Give Feedback
You … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Conflict Resolution Options
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pdf
June 09, 2017 - Mod 11 LTC 2.0 Page 2
Implementation
Planning
. … Mod 11 LTC 2.0 Page 3
Implementation
Planning
Shift Toward a Culture of Safety
TeamSTEPPS 2.0 … Mod 11 LTC 2.0 Page 13
Implementation
Planning
Step 6. … Mod 11 LTC 2.0 Page 17
Implementation
Planning
Step 9. … Mod 11 LTC 2.0 Page 20
Implementation
Planning
TeamSTEPPS
Implementation Planning Exercise
•
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Importance of Communication … Remember to introduce yourself…
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Review of the Video
Now that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Communication Exercise
Think about … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Discussion: Front Office