-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
John Kotter
8 Steps of Change
®
TEAMSTEPPS … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Empower Others To Act
Provide … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
TeamSTEPPS Change Model
®
TEAMSTEPPS 05.2 … Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Change Management Models
PDSA: Plan, Do (TeamSTEPPS … )
CUSP Toolkit
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Catalytic
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/slimplement.pptx
February 03, 2006 - Culture of Safety
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
3
Page ‹#›
Key … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
7
Page ‹#›
Step 2: Define the Problem … 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
9
Page ‹#›
Step 3: Define the Aims of TeamSTEPPS … and negative effects
TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
11
Page ‹#› … TEAMSTEPPS 05.2
Mod 11 2.0 Page ‹#›
Implementation Planning
16
Page ‹#›
Step 9.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Shift Toward a Culture of Safety
®
TEAMSTEPPS … according to input
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Describe the … Expectations for the role of coaches
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
16
Step 9. … Develop a Communication Plan
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - PowerPoint Presentation
Implementation Planning
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Develop a TeamSTEPPS Implementation Plan
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Planning
Shift Toward a Culture of Safety
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation … Implementation Worksheet as a starting point, if applicable
TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹ … TEAMSTEPPS 05.2
Mod 11 LTC 2.0 Page ‹#›
Implementation Planning
16
Step 9.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_slides_lead.pdf
June 12, 2017 - TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 3
Leading
Teams
Objectives
� Describe how leadership affects … TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 8
Leading
Teams
Case Study Discussion
After attending TeamSTEPPS … 4 LTC 2.0 Page 16
TEAMSTEPPS 05.2
TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 17
Leading
Teams
Facilitating … 05.2
Mod 4 LTC 2.0 Page 19
Leading
Teams
Team Formation Video
TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page … TEAMSTEPPS 05.2
Mod 4 LTC 2.0 Page 21
Leading
Teams
Applying TeamSTEPPS Exercise
1.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pptx
January 31, 2006 - 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
8 Steps of Change
John Kotter
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
Empower Others to Act
Provide direction
Allow … 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
Culture Change Comes Last,
Not First! … 05.2
Mod 8 LTC 2.0 Page ‹#›
Change Management
TeamSTEPPS Change Model
TEAMSTEPPS 05.2
Mod 8 LTC … Mod 8 LTC 2.0 Page ‹#›
Change Management
On-Time Quality
Improvement Model
TEAMSTEPPS 05.2
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module7/slsummary.pptx
February 03, 2006 - 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It All Together
Page ‹#›
3
Summary
Each TeamSTEPPS … 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It All Together
Page ‹#›
5
TeamSTEPPS Outcomes
Improved … to Use TeamSTEPPS Tools and Strategies
TEAMSTEPPS 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It … All Together
Page ‹#›
8
Effective Use of TeamSTEPPS Tools and Strategies
TEAMSTEPPS 05.2
Mod … TEAMSTEPPS 05.2
Mod 7 2.0 Page ‹#›
Summary— Pulling It All Together
Page ‹#›
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/slchangemgmt.pptx
January 31, 2006 - newbref
Change Management:
How to Achieve a Culture of Safety
TEAMSTEPPS 05.2
Mod 8 2.0 Page … 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
John Kotter
8 Steps of Change
TEAMSTEPPS … TEAMSTEPPS 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
Empower Others to Act
Provide direction … 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
TeamSTEPPS Change Model
TEAMSTEPPS 05.2
Mod … )
AHRQ Professional Education
TEAMSTEPPS 05.2
Mod 8 2.0 Page ‹#›
Change
Management
Page ‹#›
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module7/ts2-0ltc_module7_slides_summary.pptx
February 03, 2006 - PowerPoint Presentation
Summary
Pulling It All Together
TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page … 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary – Pulling It All Together
Summary
Each TeamSTEPPS teamwork … TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary – Pulling It All Together
TeamSTEPPS Outcomes
Improved … Tools and Strategies
TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary – Pulling It All Together … Effective Use of TeamSTEPPS Tools and Strategies
TEAMSTEPPS 05.2
Mod 7 LTC 2.0 Page ‹#›
Summary
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pdf
July 11, 2017 - Mod 8 LTC 2.0 Page 3
Change
Management
John Kotter
8 Steps of Change
TeamSTEPPS 2.0 for LongTerm … Mod 8 LTC 2.0 Page 13
Change
Management
Culture Change Comes Last,
Not First! … Mod 8 LTC 2.0 Page 14
Change
Management
TeamSTEPPS Change Model
. … Mod 8 LTC 2.0 Page 15
Change
Management
Change Management Models
• PDSA: Plan, Do (TeamSTEPPS), … Mod 8 LTC 2.0 Page 16
Change
Management
On-Time Quality
Improvement Model
.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Task Assistance
Team members … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Task Assistance Examples
Task … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Types of Feedback
Can be … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
When To Give Feedback
You … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Conflict Resolution Options
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pdf
June 09, 2017 - Mod 11 LTC 2.0 Page 2
Implementation
Planning
. … Mod 11 LTC 2.0 Page 3
Implementation
Planning
Shift Toward a Culture of Safety
TeamSTEPPS 2.0 … Mod 11 LTC 2.0 Page 13
Implementation
Planning
Step 6. … Mod 11 LTC 2.0 Page 17
Implementation
Planning
Step 9. … Mod 11 LTC 2.0 Page 20
Implementation
Planning
TeamSTEPPS
Implementation Planning Exercise
•
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
2
Importance of Communication … Remember to introduce yourself…
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Review of the Video
Now that … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Communication Exercise
Think about … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Discussion: Front Office
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module7/ts2-0ltc_module7_slides_summary.pdf
June 09, 2017 - Mod 7 LTC 2.0 Page 3
Summary –
Pulling It All
Together
Summary
• Each TeamSTEPPS
teamwork … Mod 7 LTC 2.0 Page 5
Summary –
Pulling It All
Together
TeamSTEPPS Outcomes
0 Improved team … Mod 7 LTC 2.0 Page 7
Summary –
Pulling It All
Together
Identifying Opportunities To Use
TeamSTEPPS … Mod 7 LTC 2.0 Page 8
. … Mod 7 LTC 2.0 Page 10
Summary –
Pulling It All
Together
Applying TeamSTEPPS Exercise
1.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure.pptx
January 20, 2006 - Page ‹#›
Page ‹#›
RRS
1
Care Team Structure
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#› … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
Teamwork & the Care Team
The Care … Team has all these obstacles to effective care:
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#› … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
What Breakdowns Did You See? … Breakdowns
®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module4/4_ts_office_leading.pptx
January 01, 2006 - Slide 1
for
Office-Based Care
Leading Teams
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
10
Leadership in the Medical Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
11
Reflect and Apply to Your Office … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
12
Front Office Scenario
Jack, an … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
13
Leadership
BARRIERS
Hierarchical
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module1/1_ts_office_intro.pptx
January 01, 2010 - Slide 1
for
Office-Based Care
Introduction
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page … tailors to the office-based setting
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
3
TeamSTEPPS Skills
TEAMSTEPPS 05.2
Mod … 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Does TeamSTEPPS Work? … ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
9
Why Does Teamwork Matter in
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module5/5_ts_office_sitmon.pptx
January 20, 2006 - TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Cross-Monitoring
A process of ongoing … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
Steps to monitor the situation … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Situation Monitoring in the Medical … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
5
Situation Monitoring Exercise
How … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
Front Office Scenario
Susan was
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/leadership-brief/ts-leadershipbrief.pptx
January 01, 2013 - Executive Briefing
Leadership Briefing
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
1
What Is TeamSTEPPS … 05.2
Mod 1 2.0 Page ‹#›
Evidence-Based Teamwork System
TeamSTEPPS is a teamwork system based on 20 years … 05.2
Mod 1 2.0 Page ‹#›
TeamSTEPPS is different than some other teamwork and performance improvement … National Implementation Regional Training Centers
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
We’ll start … /
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
TeamSTEPPS provides everything we need to build and sustain highly
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module12/ts2-0ltc_module12_slides_practeach.pptx
February 03, 2006 - Module 12 Slides
Practice Teaching Session
TEAMSTEPPS 05.2
Mod 12 LTC 2.0 Page ‹#›
Practice