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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - Plan how you will ask non-shaming questions. … Do not ask questions that can be answered with a "yes" or "no." "Do you understand?" … are NOT teach-back questions. … You can use the teach-back questions that were developed as part of AHRQ's Making Informed Consent and … about this tool from the Health Literacy Patient Feedback Questions .
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
January 01, 2013 - Do you have any
questions?”
Patient’s Mother Speaking:
“No.” … I want to make
sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … I want to make
sure I am being clear and to answer any questions you may have. … No Do you have any questions?
Yes I want to make sure we are on the same page.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
September 15, 2016 - Encourage team members to use teach-back and allow them to ask questions about the method
and its use … patients and families about the importance of teach-back and why it is being used, and answer any
questions … This short (four questions) survey can be given to all
members of the practice (clinicians and staff
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/PatientsGuideToTeachBack.pdf
October 20, 2016 - § A chance for you or your family to
ask questions during your visit.
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
September 01, 2020 - .
___ Ask open-ended questions that start with "what" or "how" and avoid questions that result in "yes … Teach-back questions for shared decisionmaking
Try these examples with your patients
"We talked about … Promote a teach-back environment
Besides asking questions, there are other ways to promote teach-back
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-quickstart-final508.pdf
April 04, 2018 - Engaging Patients and Families
6 Evaluate your progress
Evaluate effectiveness
� How many followup questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_brochure.pdf
September 15, 2016 - Encourage team members to use teach-back and allow them
to ask questions about the method and its use … patients and families about the
importance of teach-back and why it is being used, and answer
any questions … This short (four questions) survey can be given to
all members of the practice (clinicians and staff
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Before asking patients if they agree to a telehealth visit
Ask patients if they have questions. … You could say, “We covered so much information, I’m sure you have questions. … Avoid asking questions that will elicit yes and no answers, such as, "Do you have any questions?"
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck2/slidedeck2.ppt
March 01, 2011 - Encourage Questions
& Interaction
DO ASK:
What questions do you have? … DON’T ASK:
Do you have any questions?
Questions? … or
“Any questions?” … Ask, “What questions do you have?”
*
5. … Encourage questions.
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - I didn't ask all the right questions. … But I still had lots of questions. … Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying
to anticipate questions. … What other questions do you have?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appc-final508.pdf
April 13, 2018 - Provide enough time to
answer questions and discuss any concerns.
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Ask open-ended questions that start with "what" or "how," and avoid questions that result in "yes" and … For example, say, "What questions do you have today?" … instead of "Do you have any questions today?" … Questions—such as, "What do you think caused the problem?" … In some cultures, it is not polite to ask questions.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
January 01, 2010 - This process will include at least one meeting to discuss concerns and questions with the patient, family … Invite the patient and family to use the white board in their room to write questions or concerns
Ask … open-ended questions to elicit questions and concerns. … Make sure to ask if they have questions or concerns other than those listed. … Discussed family questions
Reviewed discharge instructions as needed
Used Teach Back
Offered to
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
September 01, 2020 - Let's pause to check in and find out what questions you have so far... … can enhance patients' comfort level in asking questions. … "Any questions?" … Open the door for them by effectively soliciting patient questions. … Ask, "What questions do you have?"
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - Seldom ask questions
Questions are basic in nature
Difficulty explaining medical concerns or how to … What questions do you have? … Effectively Solicit Questions
Don’t say:
Do you have any questions?
Any questions? … or
“Any questions?” … Ask, “What questions do you have?”
5.
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-8-11.html
September 01, 2020 - Questions for this assessment may be taken from the AHRQ , or from other sources. … Sample questions include: "I am confident I can effectively educate all patients about medicines and