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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - Ask open-ended questions to elicit the patient and family’s questions and concerns. … “Please ask if you have any questions or tell us any concerns you have.”
… Make sure to ask if they have any other questions or concerns that are not listed. … Do not ask yes or no questions like “Do you understand?” or “Do you have any questions?” … Patient is unable to read, write, or articulate questions or concerns.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - support
– Worried about their ability to take care of themselves
or the patient
– Hesitant to ask questions … May prioritize functioning and quality of life
(e.g., activities and diet)
• May not know all the questions … patient
– Let the patient and family know that they can use the
white board in the room to write questions … be sure you explained
things well
• Tips for teach back:
– Start slowly
– Do not ask yes or no questions … • For questions or more information
– [Insert name, phone number, and email]
32 Strategy 4: IDEAL
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … #12
Welcome Patients:: Tool #13 Tools to Improve Self-Management and Empowerment
Encourage Questions
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool11h.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … These questions align with United States Core Data for Interoperability Draft Version 5; however, depending
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - Questions can include:
How well do you speak English? Very well, well, not well, not at all?
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - Questions are welcome at any time.
2
Strategy 2: Communicating to Improve Quality Training (Tool 6) … For example, ask “What questions do you have?” instead of “Do you have any questions?” … Ask your supervisor or colleague to give you feedback
Do not ask yes/no questions like “Do you understand … or “Do you have any questions?” … For questions or more information
[Insert name, phone number, and email]
27
Strategy 2: Communicating
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … When they ask questions.
When they describe in their own words what they learned.
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool16.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Encourage patients to talk with their pharmacist if they have questions or concerns about what they received … about this tool from the Health Literacy Patient Feedback Questions .
-
www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/tools/index.html
February 01, 2021 - Know Your Options Poster ( PDF , 317 KB)
The "Know Your Options" poster highlights three must-ask questions … Frequently asked questions related to the workshop.
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool15a.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
www.cpsi.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - For Patients
Asking questions and talking builds trust and leads to better results, quality, safety … Before a Medical Visit
Questions Are the Answer
Patients can use this list of questions to take active … Do You Know The Right Questions To Ask? … My Questions for This Visit
Patients use this to write down their top three questions to ask during … Be Safe
This guide answers common questions about getting and taking medicines and has handy forms that
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/mutual/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
-
www.cpsi.ahrq.gov/teamstepps-program/resources/additional/index.html
September 01, 2023 - Good Teamwork in Office-Based Care
Good teamwork helps office staff get to the bottom of questions without
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
June 03, 2013 - Please tell us what you want and need, ask questions,
and share any concerns you have about your health … Please feel free to write notes, questions, or concerns
on the white board. Here is the pen.” … ”
React positively when people ask questions,
volunteer information, share concerns, or
want to … “What questions do you have?” … This can lead to
questions, concerns, or anxieties.
-
www.cpsi.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - often leave their provider’s office without understanding what they’ve been told or with unanswered questions … The Question Builder —lets people create a list of questions that they can take to medical appointments
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool9.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … For patients who do not speak enough English to respond to questions about language preference, use an … about this tool from the Health Literacy Patient Feedback Questions .
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool17.html
February 01, 2024 - "What questions do you have after reading/watching this?" … Choose survey questions. … Sources of questions include the following. … The Health Literacy Patient Feedback Questions contains questions on spoken and written communication … You can add a few demographic questions to your survey to check that your sample is diverse.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - information
y Verbal communication of information
y Acknowledgment by receiver
y Opportunity to ask questions … y Plan for what might happen
Synthesis by Receiver
y Receiver summarizes what was heard
y Asks questions
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?”
Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.