-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
August 31, 2023 - Discussion Questions
1. … The
interpreter allows the patient and family to listen and ask questions without concerns about
misinterpretation … There was ample
time for both the patient and the family member (patient’s daughter) to ask questions … Inpatient Medical Unit
Video Objective
TeamSTEPPS Tool or Concept
Brief Video Description
Discussion Questions
-
www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
September 01, 2020 - .
___ Ask open-ended questions that start with "what" or "how" and avoid questions that result in "yes … Teach-back questions for shared decisionmaking
Try these examples with your patients
"We talked about … Promote a teach-back environment
Besides asking questions, there are other ways to promote teach-back
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/pdsa-worksheet.pdf
March 01, 2024 - Questions for Communicate Clearly: Tool #4
Questions for Use the Teach-Back Method: Tool #5
Questions … for Follow Up with Patients: Tool #6
Questions for Be Easy to Reach: Tool #7
Questions for Conduct … Brown Bag Medicine Reviews: Tool #8
Questions for Address Language Differences: Tool #9
Questions … : Tool #11
Questions for Use Health Education Material Effectively: Tool #12
Questions for Welcome … Patients: Tool #13
Questions for Encourage Questions: Tool #14
Questions for Make Action Plans: Tool
-
www.cpsi.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
August 01, 2023 - The Facilitator Guide (PDF, 192 KB) provides questions for discussion after watching the video.
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
www.cpsi.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Before asking patients if they agree to a telehealth visit
Ask patients if they have questions. … You could say, “We covered so much information, I’m sure you have questions. … Avoid asking questions that will elicit yes and no answers, such as, "Do you have any questions?"
-
www.cpsi.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - I didn't ask all the right questions. … But I still had lots of questions. … Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying
to anticipate questions. … What other questions do you have?
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool4.html
February 01, 2024 - Ask open-ended questions. … Pay attention, ask clarifying questions, and be responsive to the issues they raise and questions they … Encourage questions. … know you want to hear their questions. … about this tool from the Health Literacy Patient Feedback Questions .
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appc-final508.pdf
April 13, 2018 - Provide enough time to
answer questions and discuss any concerns.
-
www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Ask open-ended questions that start with "what" or "how," and avoid questions that result in "yes" and … For example, say, "What questions do you have today?" … instead of "Do you have any questions today?" … Questions—such as, "What do you think caused the problem?" … In some cultures, it is not polite to ask questions.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
January 01, 2010 - This process will include at least one meeting to discuss
concerns and questions with the patient, family … • Ask open-ended questions to elicit questions
and concerns … Let the patient and family know that they can
use the white board in the room to write
questions … Make sure to
ask if they have questions or concerns other
than those listed. … Discussed family
questions
Reviewed discharge
instructions as needed
Used Teach Back
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
January 01, 2010 - This process will include at least one meeting to discuss concerns and questions with the patient, family … Invite the patient and family to use the white board in their room to write questions or concerns
Ask … open-ended questions to elicit questions and concerns. … Make sure to ask if they have questions or concerns other than those listed. … Discussed family questions
Reviewed discharge instructions as needed
Used Teach Back
Offered to
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool7.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … In addition, phone calls should encourage questions, such as asking, "What questions can I answer for … Let patients know they can call with questions. … about this tool from the Health Literacy Patient Feedback Questions .
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool13.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Chose key concepts like:
Asking questions (e.g., It's OK to Ask [PDF, 102 KB]). … about this tool from the Health Literacy Patient Feedback Questions .
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool21.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … about this tool from the Health Literacy Patient Feedback Questions .
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool14.html
February 01, 2024 - The key to encouraging questions is letting patients know you expect and really want them to ask questions … —Bill Lee
Action
Invite questions.
Ask "What questions do you have?" … What questions can I answer for you?” … "Many people have questions. I’d like to hear what questions you have." … Use body language to invite questions.
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool12.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … This can allow you to emphasize the importance of the materials, review any questions patients may have … If you use the Patient Portal Feedback Form , check how patients answered questions #8 and #9. … about this tool from the Health Literacy Patient Feedback Questions .
-
www.cpsi.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool4c.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … This clinician used open-ended questions to encourage the patient and companions to participate in the … This clinician created the expectation that they wanted the patient and companions to ask questions ( … e.g., asking “What questions do you have?”).