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www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/exec-summary.html
September 01, 2020 - Frequently Asked Questions
With everything else that hospitals are dealing with, why focus on the safety … not understand critical information and may not be able to express important concerns or ask relevant questions … if your hospital collects language and interpreter needs data, it is important to make sure that the questions
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www.cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Skip to main content
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www.cahps.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - critical resource you may be able to provide is access to an informed individual who can answer users' questions … Make sure they know where to get information on related questions and concerns that consumers may raise … include:
Providing a call-in number or email address where intermediaries can get answers to specific questions
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www.cahps.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - The Technical Brief for Patient Safety in Ambulatory Settings explores fundamental questions about
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www.cahps.ahrq.gov/nhguide/toolkits/help-clinicians-choose-the-right-antibiotic/toolkit1-working-with-a-lab.html
October 01, 2016 - with the policy letter, and invite clinicians or hospital staff to contact the medical director with questions … Face-to-face communication works well for answering questions and addressing concerns about workflow.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_ig_intro.pdf
January 01, 2007 - DISCUSSION:
Starting with the groups that had the longest chains, ask each
group the following questions … Whiteboard
(Optional)
• Markers
(Optional)
Instructor Note: Ask the participants the questions … SAY:
At the end of each of the modules taught today, you will be
asked to think through questions … The
questions you will be asked to think through will prepare you for
planning your TeamSTEPPS implementation
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www.cahps.ahrq.gov/evidencenow/projects/heart-health/research-results/research/methods/index.html
March 01, 2021 - Mold et al., 2018 )
Context
In addition to organization and infrastructure, the surveys included questions … practices used EHRs to extract ABCS clinical quality measures data to answer the initiative’s research questions
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www.cahps.ahrq.gov/ncepcr/tools/case-studies/health-team-works.html
August 01, 2014 - Through this learning network, trainees can pose questions by email or phone to the HealthTeamWorks coaching … This diversity benefits trainees, who are able to tap into the network during and after training as questions
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www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-b.html
September 01, 2020 - After several more questions, the nurse goes on to explain that the ED is very busy today and he may … The doctor arrives and begins asking a similar set of questions but in more detail.
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www.cahps.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - Answering these questions can help your institution understand its level of readiness to initiate the … You may find it helpful to have a colleague review your responses or to answer the questions with a larger … Organizational Readiness Assessment Checklist
Record your responses to the questions below:
Questions … you begin the implementation process, make sure you continue to monitor whether the answers to these questions … Consider postponing the implementation process for a few months, and then answer the questions again
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/858.html
April 01, 2023 - Contact Information
For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov
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www.cahps.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - Questions?
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www.cahps.ahrq.gov/teamstepps-program/curriculum/situation/tools/star.html
June 01, 2023 - Asking specific questions to elicit information about the four key elements helps team members quickly
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www.cahps.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - The doctor says "I'm going to give you a mild sedative to counteract your really annoying questions." … tests, and referral visits)
Seem angry or demanding
Have difficulty explaining concerns or have no questions … Allow time for questions
Explain things clearly in plain language:
Speak slowly
Avoid jargon … (continued)
Ask about and listen to the patient and family’s needs and concerns:
Use open-ended questions … Questions?
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www.cahps.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - They listen to the questions hospital staff ask and provide respectful, honest feedback. … They listen to the questions hospital staff ask and provide respectful, honest feedback. … , and the care team should feel comfortable asking the advisor questions. … They should:
Use open-ended questions, not questions that can be answered with a “yes” or “no”;
Try … Invite questions
Patients and their family members need to feel comfortable asking questions.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - where patients feel
comfortable discussing their health care concerns (e.g., by showing
interest in questions … The CAHPS team does not recommend including scores for individual questions in
the item set outside … Another is that many of the questions in this item set are
designed to help hospitals identify the drivers … Items in the CAHPS Health Literacy Item Set
for Hospitals
The table below lists the individual questions … Set for Hospitals Survey Item
H-HL14 Doctors interrupted patient
H-HL15 Doctors answered all questions
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www.cahps.ahrq.gov/teamstepps-program/curriculum/team/tools/debrief.html
December 01, 2023 - Two guidelines for conducting debriefs are:
Facilitate the discussion as a leader by asking questions
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www.cahps.ahrq.gov/teamstepps/rrs/rrs_slides/rrsslides.html
July 01, 2018 - The physician, frustrated, did not ask probing questions about the patient.
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www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
April 01, 2023 - good information can and will participate in the medical decisionmaking process by asking informed questions … identifying and availing themselves of information and speaking up to share their concerns, goals, and questions
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www.cahps.ahrq.gov/teamstepps/readiness/informationitems.html
April 01, 2016 - Answering these questions can help your institution understand its level of readiness to initiate the … You may find it helpful to have a colleague review your responses or to answer the questions with a larger